Rahul Rawat
Experiance Manager
Dehradun
Summary
Experienced professional with a proven track record in luxury automotive and the edtech sector. As an Experience Manager at Spinny Max, I optimized supply and demand dynamics, surpassing sales goals and enhancing customer satisfaction. Transitioning to the edtech realm, I excelled as a Sales and Marketing Manager at Exergic, driving user engagement, revenue growth, and brand visibility. Skilled in strategic planning, customer-centricity, and interdisciplinary collaboration. Ready to bring dynamic expertise to pioneering teams.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Experience Manager
Spinny MAX- Demand, AUTOMOTIVE INDUSTRY
GURGAON
03.2023 - 08.2023
- Leading the team of 3 Car specialist to drive key metrics of sales.
- Interacting with HNI clients and making sure that the experiance delivered at all touch point is best in the industry.
- Owning the entire customer journey from car selection , need analysis to test drive, token, and delivery, keeping customer experience as a paramount.
- Delivered 30-35% growth in CSAT and NPS scores for delhi, mumbai and banglore region.
- Implemented Test Drive(2.0) for better customer experience which resulted in reducing the Test Drive- Token TAT to 3 days.
- Bridging the gap between Inside demand team and Car specialist to ensure the best customer expeinace in test drive and delivery of the luxury car.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Managed BTL activity and aided marketing team with marketing channel.
Experience Manager
Spinny MAX- Supply, AUTOMOTIVE INDUSTRY
GURGAON
03.2022 - 02.2023
- Achieved 100% sales target in all months and exceeded targets by 125% in more than 3 months as Top performer in Supply in 2022-2023 FY.
- Maintain customer experience metrics above 95% at all times with quick TAT and zero escalations.
- Well versed in CRM software in terms of punctual updates, data pulling, and lead journey management.
- leading the team of 4 inside supply executive to drive key metrics of supply.
- handle sales negotiation and end to end relationship within procurement cycle.
- Acting as SME for all vertical related doubt clarification, coordinating with QA team and helping new hires in OJT.
- KYC and validation process knowledge across various banking institutes and RTO regulations.
- Inter team coordination to align ground operation executives, documentation executives for timely pickup and delivery of assents.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
Sales and Marketing Manager
Exergic
Banglore
02.2020 - 11.2021
- Turning leads into sales.
- Cemented client relationship with follow-up phone calls and and build trust
- Responsible for increased sales and awareness about the company by posting 500+ Quora review through customer.
- Boosted sales by arranging continuous webinar and seminar.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Maintained consistently high customer rating through proactive service management activities.
- Analyzed sales and marketing data for improved strategies.
- Managed sales promotions and marketing strategies on major social media sites.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
08.2015 - 08.2019
Skills
Client relationship Management
Negotiation skills
Sales expertise
Strategic sales knowledge
Presentation skills
Product pricing
Team management communication
Conflict resolution
Customer satisfaction
The ability to talk to the people from all social groups, including high end decision maker
Timeline
Experience Manager - Spinny MAX- Demand, AUTOMOTIVE INDUSTRY
03.2023 - 08.2023
Experience Manager - Spinny MAX- Supply, AUTOMOTIVE INDUSTRY
03.2022 - 02.2023
Sales and Marketing Manager - Exergic
02.2020 - 11.2021
GRAPHIC ERA DEEMED TO BE UNIVERSITY - Bachelor of Technology, Electrical, Electronics And Communications Engineering
08.2015 - 08.2019