RAHUL RAY
New Delhi
Summary
To leverage my 5 years of experience in Business Analysis and Telecom domain to deliver data-driven insights, streamlined processes, and successful product launches while contributing to organizational growth and customer success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Mahindra Comviva (A Tech Mahindra Company)
06.2021 - Current
- Business analyst for products based on digital financial services and telecom VAS offering digital wallets ,USSD and SMSC ,SMS Firewall, P2P, A2P and P2A messaging service. .
- Led onsite client engagements – 1.5 years in Seychelles and 1 month in Rwanda – ensuring successful launches.
- Developed data-driven reports to support decision-making and strategic planning initiatives.
- Analyzed business requirements to identify gaps and recommend process improvements.
- Prepared BRDs, FRDs, and user stories for telecom services (USSD, SMSC, Wallets, Messaging).
- Conducted UAT and defect management, reducing post-production issues by 30%.
- Leveraged SQL & Excel for data validation and reporting to support decision-making.
- Recognized by Airtel Seychelles for delivering multiple product launches on time, boosting customer engagement.
Intern
Ramsun Services
10.2020 - 05.2021
- Assisted in project coordination, ensuring timely completion of tasks and effective communication among team members.
- Developed comprehensive reports on internship progress, enhancing clarity for supervisors and stakeholders.
- Conducted research to support strategic initiatives, contributing valuable insights for decision-making processes.
Education
B.Tech - Computer Science & Engineering
IMS Engineering College
10-2020
XII - PCM
SVVMV School (CBSE)
07-2016
Skills
- Requirement Gathering & Documentation (BRD, FRD, User Stories)
- Agile & Scrum Methodologies (Certified)
- UAT strategy and implementation
- Jira & Confluence (Backlog, User Stories, Sprint Planning)
- SQL (Data Extraction, Validation, Reporting)
- Excel data visualization expertise
- Power BI (Basic Dashboards & Reports)
- USSD and digital wallet management
- Client & Stakeholder Management
- Project management
- Business process improvement
- Forecasting and planning
Accomplishments
- Delivered multiple product launches across African markets, ensuring customer adoption and revenue growth.
- Exceeded client SLA and KPIs by 10–15%, driving operational excellence.
- Served as client-facing BA in international projects, handling requirements, UAT, and delivery independently.
Certification
- Agile & Scrum Master Certified
- SQL Certification (Udemy)
- AWS Cloud Practitioner (Coursera)
cricket
Zonal level cricket player
Languages
English
Hindi
Timeline
Business Analyst
Mahindra Comviva (A Tech Mahindra Company)
06.2021 - Current
Intern
Ramsun Services
10.2020 - 05.2021
B.Tech - Computer Science & Engineering
IMS Engineering College
XII - PCM
SVVMV School (CBSE)
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