Rahul Rohilla

To be an asset to my organization by utilizing the recent improving trends and make optimum use of the available resources for the success of the company. Intend to build a career with a leading corporate with committed and dedicated people, which will help me explore myself fully and realize my potential. Willing to work as a key player in a challenging and creative environment.

Knowledgeable with proven track record in delivering high-quality customer service and resolving client issues effectively. Demonstrated ability to enhance customer satisfaction and loyalty through proactive communication and problem-solving. Skilled in managing customer relationships and utilizing CRM tools to streamline processes.

Successful Customer support with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.

• Promoted as a senior vendor solution associate.
• 4 times employee of the month in last 1 year.
• Got opportunity to train new team members.
• Completion of assigned emails during the training period within the SLA.
• Helped new trainees in quote creation and with TDOS E-store(orders) and SAP.

• Knowledge of SAP, CIS portal, TDOS, Broadcom E-store portal, Outlook.
• Delivering training to the new hires for Renewals/ Net New Quotes, processing PO and converting them to order processing.
• Providing assistance and mentoring the new hires to understand the process.
• Working on SLA report