RAHUL ROY
AGM SALES RUDRA AUTOMOBILES PVT LTD
swarupananda pally , Po- budbud , Dist- Burdwan
Summary
Dynamic professional with extensive experience at RUDRA HYUNDAI, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and driving sales growth through strategic planning and effective employee relations. Recognized for mentoring staff and implementing innovative solutions that fostered a high-performance culture.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
RUDRA HYUNDAI
02.2022 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Sales Manager
RUDRA HYUNDAI
07.2020 - 01.2022
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
Sales Manager
RUDRA HYUNDAI
08.2016 - 06.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Team Leader
RUDRA HYUNDAI
05.2014 - 07.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Sales Consultant
RUDRA HYUNDAI
10.2011 - 04.2014
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Sales Associate
SHOPPERS STOP
04.2010 - 09.2011
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Arts -
KARNATAKA STATE OPEN UNIVERSITY
Durgapur, India 04.2001 -
West Bengal Board Of Secondary Education
Bud Bud Mahakali High School01-2004
DIPLOMA IN COMPUTER HARDWARE & NETWORKING
DURGAPUR YOUTH COMPUTER CENTER01-2007
WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION
BUDBUD MAHAKALI HIGH SCHOOL01-2006
Skills
Employee relations
Operations management
Strategic planning skill
Team leadership expertise
Budget control
Vendor relationship management
Hobbies
Technical analyzes in share market
Timeline
Assistant General Manager
RUDRA HYUNDAI
02.2022 - Current
Sales Manager
RUDRA HYUNDAI
07.2020 - 01.2022
Sales Manager
RUDRA HYUNDAI
08.2016 - 06.2020
Team Leader
RUDRA HYUNDAI
05.2014 - 07.2016
Sales Consultant
RUDRA HYUNDAI
10.2011 - 04.2014
Sales Associate
SHOPPERS STOP
04.2010 - 09.2011
Bachelor of Arts -
KARNATAKA STATE OPEN UNIVERSITY
04.2001 -
West Bengal Board Of Secondary Education
DIPLOMA IN COMPUTER HARDWARE & NETWORKING
WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION
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