Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Awards
Executive Summary - Summary
Timeline
Generic
RAHUL RUP TEJAS

RAHUL RUP TEJAS

Global Business Leader - GCC & GBS Transformation, Enterprise Operations, AI-Enabled Digital Strategy
New Delhi

Summary

Global Capability Center (GCC) and Global Business Services (GBS) leader with 15+ years building, scaling, and commercializing shared services organizations across manufacturing, logistics, healthcare, and financial services. Proven track record designing target operating models, leading enterprise transformation and digital/AI strategy, and delivering measurable P&L outcomes across Europe, APAC, and North America. Built a GCC from inception to 700+ professionals; commercialized a second GCC to ~US$1M annual revenue at 37.5% EBITDA margin. Expert in SAP S/4HANA governance, chargeback and commercial models, automation, and executive stakeholder management.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Director - GCC Operations, Transformation & Global Process Excellence

Voestalpine BW Technology
India
01.2025 - 07.2026
  • Built and commercialized the India GCC from inception, defining the operating model, governance framework, service portfolio, and capability roadmap across Finance, HR, Procurement, Sales Operations, Supply Chain, and Analytics.
  • Generated approximately US$1M in annual revenue and US$300K EBITDA (37.5% margin) against an operating budget of approximately US$600K.
  • Designed chargeback and service delivery models, improving financial transparency, cost allocation, and value realization across GCC/GBS shared services.
  • Led SAP master data governance, digital transformation, and enterprise reporting initiatives, improving process standardization by up to 25% and operational visibility by 30%.
  • Established and governed a Citizen Developer program to build GCC capability and skill matrices on Microsoft Power Platform, enabling business-led automation and reducing dependency on central IT.
  • Developed internal talent through structured coaching and succession planning; converted high-performing external professionals into permanent roles.

Director - GCC Operations, Strategy & Digital Transformation

Danfoss Industries Pvt. Ltd.
05.2020 - 12.2024
  • Built and scaled a Global Capability Center from inception to more than 700 professionals supporting global Finance, HR, Supply Chain, and Analytics functions.
  • Contributed to C-level strategy and transformation roadmap discussions across Austria and Germany on GCC scalability and digital transformation priorities.
  • Delivered more than US$10M in measurable business value through enterprise transformation, automation, and process optimization initiatives.
  • Improved resource capacity utilization and productivity by up to 45%, and reduced manual effort by up to 60%, through AI, analytics, and automation programs.
  • Established Centers of Excellence for Data, Automation, and Analytics, partnering directly with executive leadership on multi-year transformation strategy roadmap.
  • Recognized with the Danfoss Global Digital Leadership Award (2023) and CII Global SCALE Award (2023 & 2024).

Head - Global Business Operations & Product Transformation

Maersk Global Service Pvt. Ltd.
04.2016 - 04.2020
  • Reduced dispute resolution turnaround time from 48 hours to 2 hours (96%+ SLA improvement) through automated customer resolution powered by Agentic AI and Conversational AI.
  • Delivered approximately US$3.5M in annual savings through an automated order handling platform, authority approval matrix, and process redesign initiatives.
  • Developed a Control Tower governance model enabling real-time operational visibility and performance tracking.
  • Led digital product initiatives improving customer experience and operational performance through proactive anomaly detection; recipient of the Maersk GBS Leadership Award (2019).

Delivery Manager - Business Operations & Transformation

Guardian Life
03.2013 - 03.2016
  • Automated RFP/RFI operational workflows, reducing turnaround time by 35% and improving customer experience metrics; recipient of the Guardian Life STAR Award (2015).
  • Delivered measurable CX improvements leveraging machine learning models, including a 9-point NPS increase and First Call Resolution improvement from 60% to 80%.

Team Leader - Operations

Cognizant Technology Solutions
03.2010 - 03.2013
  • Led healthcare operations teams, improving quality by 20% through governance, training, and workforce planning.

Education

MBA - Operations Strategy

Loyola Institute of Business Administration (LIBA)

B.Com - Finance & Accounting

Guru Nanak College

Skills

  • GCC Strategy & Scale
  • Global Business Services (GBS)
  • Enterprise Transformation
  • Target Operating Model (TOM)
  • Design
  • Digital & AI Strategy
  • Shared Services
  • Chargeback & Commercial Models
  • P&L Management
  • Revenue & Budget Ownership
  • Program & Portfolio Management
  • Governance & Risk Management
  • Talent Development & Succession Planning
  • Change Management
  • Executive Stakeholder Management
  • SAP S/4HANA
  • SAP Fiori
  • Master Data Governance
  • Citrix
  • Salesforce (SFDC)
  • HubSpot Sales Hub
  • Predictive Dialing
  • AI & Machine Learning Foundations
  • Predictive Analytics
  • Agentic AI
  • Conversational AI
  • Business Intelligence & Reporting
  • Microsoft Power Platform
  • UiPath
  • Citizen Developer Enablement
  • JIRA
  • Confluence
  • PMP
  • Portfolio & Program Governance
  • Lean Six Sigma (Black Belt)
  • Agile/Scrum
  • ITIL v4
  • Design Thinking

Certification

  • Project Management Professional (PMP)
  • Certified Scrum Master (CSM)
  • Lean Six Sigma Black Belt
  • ITIL v4
  • Design Thinking
  • AI & Machine Learning Foundations
  • Microsoft Power Platform
  • UiPath

Accomplishments

  • Built two Global Capability Centers from the ground up - scaling one to 700+ professionals and commercializing a second to ~US$1M annual revenue at 37.5% EBITDA margin.
  • Delivered over US$10M in measurable business value and US$3.5M in annual savings through enterprise transformation, automation, and process redesign across three organizations.
  • Improved productivity by up to 45% and cut manual effort by up to 60% through AI-enabled automation and analytics programs.
  • Cut dispute resolution turnaround by 96% (48 hours to 2 hours) through automated dispute handling, SLA governance redesign, and control tower capabilities at Maersk.
  • Established enterprise governance (RACI) frameworks and reporting structures adopted across 1,500+ global stakeholders.
  • Led transformation programs across Healthcare, Manufacturing, Logistics, and Shared Services domains, spanning Europe, India, and North America.
  • Recognized with four industry and company leadership awards (2015-2024) for digital transformation and GBS leadership.

Awards

  • Danfoss Global Digital Leadership Award, 2023
  • CII Global SCALE Award, 2023
  • CII Global SCALE Award, 2024
  • Maersk GBS Leadership Award, 2019
  • Guardian Life STAR Award, 2015

Executive Summary - Summary

Global Capability Center (GCC) and Global Business Services (GBS) leader with 15+ years building, scaling, and commercializing shared services organizations across manufacturing, logistics, healthcare, and financial services. Proven track record designing target operating models, leading enterprise transformation and digital/AI strategy, and delivering measurable P&L outcomes across Europe, APAC, and North America. Built a GCC from inception to 700+ professionals; commercialized a second GCC to ~US$1M annual revenue at 37.5% EBITDA margin. Expert in SAP S/4HANA governance, chargeback and commercial models, automation, and executive stakeholder management.

Timeline

Director - GCC Operations, Transformation & Global Process Excellence

Voestalpine BW Technology
01.2025 - 07.2026

Director - GCC Operations, Strategy & Digital Transformation

Danfoss Industries Pvt. Ltd.
05.2020 - 12.2024

Head - Global Business Operations & Product Transformation

Maersk Global Service Pvt. Ltd.
04.2016 - 04.2020

Delivery Manager - Business Operations & Transformation

Guardian Life
03.2013 - 03.2016

Team Leader - Operations

Cognizant Technology Solutions
03.2010 - 03.2013

MBA - Operations Strategy

Loyola Institute of Business Administration (LIBA)

B.Com - Finance & Accounting

Guru Nanak College
RAHUL RUP TEJASGlobal Business Leader - GCC & GBS Transformation, Enterprise Operations, AI-Enabled Digital Strategy