Global Business Leader - GCC & GBS Transformation, Enterprise Operations, AI-Enabled Digital Strategy
New Delhi
Summary
Global Capability Center (GCC) and Global Business Services (GBS) leader with 15+ years building, scaling, and commercializing shared services organizations across manufacturing, logistics, healthcare, and financial services. Proven track record designing target operating models, leading enterprise transformation and digital/AI strategy, and delivering measurable P&L outcomes across Europe, APAC, and North America. Built a GCC from inception to 700+ professionals; commercialized a second GCC to ~US$1M annual revenue at 37.5% EBITDA margin. Expert in SAP S/4HANA governance, chargeback and commercial models, automation, and executive stakeholder management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director - GCC Operations, Transformation & Global Process Excellence
Voestalpine BW Technology
India
01.2025 - 07.2026
Built and commercialized the India GCC from inception, defining the operating model, governance framework, service portfolio, and capability roadmap across Finance, HR, Procurement, Sales Operations, Supply Chain, and Analytics.
Generated approximately US$1M in annual revenue and US$300K EBITDA (37.5% margin) against an operating budget of approximately US$600K.
Designed chargeback and service delivery models, improving financial transparency, cost allocation, and value realization across GCC/GBS shared services.
Led SAP master data governance, digital transformation, and enterprise reporting initiatives, improving process standardization by up to 25% and operational visibility by 30%.
Established and governed a Citizen Developer program to build GCC capability and skill matrices on Microsoft Power Platform, enabling business-led automation and reducing dependency on central IT.
Developed internal talent through structured coaching and succession planning; converted high-performing external professionals into permanent roles.
Director - GCC Operations, Strategy & Digital Transformation
Danfoss Industries Pvt. Ltd.
05.2020 - 12.2024
Built and scaled a Global Capability Center from inception to more than 700 professionals supporting global Finance, HR, Supply Chain, and Analytics functions.
Contributed to C-level strategy and transformation roadmap discussions across Austria and Germany on GCC scalability and digital transformation priorities.
Delivered more than US$10M in measurable business value through enterprise transformation, automation, and process optimization initiatives.
Improved resource capacity utilization and productivity by up to 45%, and reduced manual effort by up to 60%, through AI, analytics, and automation programs.
Established Centers of Excellence for Data, Automation, and Analytics, partnering directly with executive leadership on multi-year transformation strategy roadmap.
Recognized with the Danfoss Global Digital Leadership Award (2023) and CII Global SCALE Award (2023 & 2024).
Head - Global Business Operations & Product Transformation
Maersk Global Service Pvt. Ltd.
04.2016 - 04.2020
Reduced dispute resolution turnaround time from 48 hours to 2 hours (96%+ SLA improvement) through automated customer resolution powered by Agentic AI and Conversational AI.
Delivered approximately US$3.5M in annual savings through an automated order handling platform, authority approval matrix, and process redesign initiatives.
Developed a Control Tower governance model enabling real-time operational visibility and performance tracking.
Led digital product initiatives improving customer experience and operational performance through proactive anomaly detection; recipient of the Maersk GBS Leadership Award (2019).
Delivery Manager - Business Operations & Transformation
Guardian Life
03.2013 - 03.2016
Automated RFP/RFI operational workflows, reducing turnaround time by 35% and improving customer experience metrics; recipient of the Guardian Life STAR Award (2015).
Delivered measurable CX improvements leveraging machine learning models, including a 9-point NPS increase and First Call Resolution improvement from 60% to 80%.
Team Leader - Operations
Cognizant Technology Solutions
03.2010 - 03.2013
Led healthcare operations teams, improving quality by 20% through governance, training, and workforce planning.
Education
MBA - Operations Strategy
Loyola Institute of Business Administration (LIBA)
Built two Global Capability Centers from the ground up - scaling one to 700+ professionals and commercializing a second to ~US$1M annual revenue at 37.5% EBITDA margin.
Delivered over US$10M in measurable business value and US$3.5M in annual savings through enterprise transformation, automation, and process redesign across three organizations.
Improved productivity by up to 45% and cut manual effort by up to 60% through AI-enabled automation and analytics programs.
Cut dispute resolution turnaround by 96% (48 hours to 2 hours) through automated dispute handling, SLA governance redesign, and control tower capabilities at Maersk.
Established enterprise governance (RACI) frameworks and reporting structures adopted across 1,500+ global stakeholders.
Led transformation programs across Healthcare, Manufacturing, Logistics, and Shared Services domains, spanning Europe, India, and North America.
Recognized with four industry and company leadership awards (2015-2024) for digital transformation and GBS leadership.
Awards
Danfoss Global Digital Leadership Award, 2023
CII Global SCALE Award, 2023
CII Global SCALE Award, 2024
Maersk GBS Leadership Award, 2019
Guardian Life STAR Award, 2015
Executive Summary - Summary
Global Capability Center (GCC) and Global Business Services (GBS) leader with 15+ years building, scaling, and commercializing shared services organizations across manufacturing, logistics, healthcare, and financial services. Proven track record designing target operating models, leading enterprise transformation and digital/AI strategy, and delivering measurable P&L outcomes across Europe, APAC, and North America. Built a GCC from inception to 700+ professionals; commercialized a second GCC to ~US$1M annual revenue at 37.5% EBITDA margin. Expert in SAP S/4HANA governance, chargeback and commercial models, automation, and executive stakeholder management.
Timeline
Director - GCC Operations, Transformation & Global Process Excellence
Voestalpine BW Technology
01.2025 - 07.2026
Director - GCC Operations, Strategy & Digital Transformation
Danfoss Industries Pvt. Ltd.
05.2020 - 12.2024
Head - Global Business Operations & Product Transformation
Maersk Global Service Pvt. Ltd.
04.2016 - 04.2020
Delivery Manager - Business Operations & Transformation
Guardian Life
03.2013 - 03.2016
Team Leader - Operations
Cognizant Technology Solutions
03.2010 - 03.2013
MBA - Operations Strategy
Loyola Institute of Business Administration (LIBA)
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
Deputy General Manager – Frontend Treasury (GCC Setup & Transformation) at Adani GroupDeputy General Manager – Frontend Treasury (GCC Setup & Transformation) at Adani Group
Associate Director - TA & Business Transformation (Strategic Transformation Assignment) at Girnar Soft Pvt LtdAssociate Director - TA & Business Transformation (Strategic Transformation Assignment) at Girnar Soft Pvt Ltd
Sr VP – GCC Operation, Global Delivery & Site Head at Advait Techserve IndiaSr VP – GCC Operation, Global Delivery & Site Head at Advait Techserve India