Rahul. S
HR Recruiter
Bangalore
Summary
To utilize my experience in Recruitment and explore opportunities to learn and contribute towards the organizational growth along with my personal growth. Experience Summary: Having overall 3.7 years experience. Having 1.6 years of experience in IT recruitment as a IT Recruiter in Domestic & International IT Staffing. Hands on experience in Permanent, Contract & Contract to Hire staffing. Expertise in sourcing the right profiles, resume analysis and screening. Expert in screening profiles using different sourcing portals like Naukri, Monster, Linked in etc., Independently handling the complete Recruitment Life Cycle from sourcing, screening, interviewing, and salary negotiation.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
IT Recruiter
Axilwits It Service India PVT LTD
Bangalore
03.2021 - Current
- Handling complete end-to-end recruitment process
- Requirement gathering &understanding the requirements given by various clients for their manpower positions
- Identifying candidates through various sources such as Job portals, Employee Reference, Internal Database and posting advertisement in portals
- Using the Job Portals like Monster, Naukri to successfully source the right candidates according to the job description
- Taking telephonic interviews with the candidates
- (Evaluating communication and HR issues like Experience, Qualification, Job responsibilities, Current CTC, Expected CTC, Notice period…)
- Schedule & co-ordinate technical interview with the leads
- Follow up with the selected candidates, and keeping them warm till their actual joining
- Maintaining daily Recruitment Tracker
- Reporting to the managers and TL on recruitment status on a daily basis
- Responsible for all recruitment activities and standard practices following quality hiring
- Utilized various channels like Direct sourcing, Job Postings, Mass Mailing, employee Referrals, etc
- Responsible for hiring and successfully achieved individual target
- Interacting & coordinating with Client/ Delivery Heads for new Projects requirements and replacements
- Conducting initial technical screening of candidates as per the job description
- Calling the candidates, taking in depth telephonic interviews and scheduling the interviews with panel
- Negotiating salary with the candidates.
Customer Service Associate
Altruist Technology Pvt Ltd
Bangalore
10.2019 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Resolve the issue of the customer via chat, call and email related to the Airtel Broadband accounts and Airtel app.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives
Insurance Claims Specialist
Akash Institute of Medical Science & Research Centre
Bangalore
09.2018 - 09.2019
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Affirmed or denied coverage fairly based on thorough investigations.
- Investigated type damages, gathering information from diverse sources and delivering comprehensive reports.
- Traveled extensively for customer servicing, mediation and legal proceedings.
- Implemented improvements in manual and electronic billing procedures.
- Conducted full claim investigations and reported updates and legal actions.
- Addressed average number customer inquiries and complaints each week.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
Education
High School Diploma -
Paper Town English School
Shimoga 04.2012 - 03.2013
GED -
Paper Town Junior Collage
Shimoga 07.2013 - 03.2015
Bachelor of Commerce -
Kuvempu University
Shimoga 07.2015 - 08.2018
Skills
Recruitment and retention strategies
Accomplishments
- Coordinating 1st Level (Technical) & 2nd Level (Techno-Managerial) interviews between candidates and technical panel team members
- Following up with technical panel with the interview feedback
- Conducting HR interviews of shortlisted candidates to evaluate them in terms of personality, organizational & cultural fit, salary fitment, designation, etc
- Releasing offers to the selected candidates post salary negotiations
- Helping Offered candidates to understand the applicable policies and salary structure and post offer follow-ups, etc
- Maintaining and sending Weekly management reports
- Handled L2 level escalations from client side
- Clients: Wipro Technologies, Cisco, Truspeq
- Techniques:-
- Internal database
Achievements
- Form-3 holder for inter- university team in badminton held at Bangalore, Dec 2016.
- STATE LEVEL PLAYER IN ATHLETICS
- Represented in college level Relay team and won 2nd place in South Zone level,
- BADMINTON UNIVERSITY PLAYER IN COLLEGE LEVEL
Timeline
IT Recruiter
Axilwits It Service India PVT LTD
03.2021 - Current
Customer Service Associate
Altruist Technology Pvt Ltd
10.2019 - 02.2021
Insurance Claims Specialist
Akash Institute of Medical Science & Research Centre
09.2018 - 09.2019
Bachelor of Commerce -
Kuvempu University
07.2015 - 08.2018
GED -
Paper Town Junior Collage
07.2013 - 03.2015
High School Diploma -
Paper Town English School
04.2012 - 03.2013
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