Rahul S Kumar

• Working with a UK based banking client in developing an in house ticketing system which will handle enquiries from various business clients.
• The system is build using LIT library.
• Learned and adapted quickly to new technology and software applications.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Identified key areas in need of improvement and implemented plans to rectify issues.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Assessed needs for projects and made proposals to senior executives.
• Improved systems with addition of new features and infrastructure.

• Spearheaded the development team for the MyInnovation platform, a dynamic idea-sharing ecosystem within Accenture, featuring contests, collaboration, and social engagement, accessible as a Microsoft Teams application.
• Led the strategic overhaul of MyInnovation modules, ensuring alignment with stakeholder visions and seamless user experience.
• Expertly managed end-to-end project lifecycle, from requirement gathering and architectural design to timely delivery and rigorous code review.
• Ensured timely delivery of MyInnovation enhancements, maintaining strict adherence to project timelines.
• Proficient in Agile methodologies, ensuring rapid and adaptive response to change.
• Served as the primary point of contact for the end-to-end creation of applications, from conceptualization to deployment.
• Expertise in Azure DevOps for repository management, build and deployment processes.
• Accountable for the timely delivery of sprint commitments, maintaining high standards of quality.
• Specialized in cutting-edge web technologies including React JS, HTML5, JavaScript, TypeScript, and CSS.

• Enhancement of Mainframe user experiences through the deployment of Orion, a cutting-edge thin client web application.
• Expertly gathered and analyzed client requirements to assess implementation feasibility.
• Agile methodology advocate, ensuring dynamic and efficient project progression.
• Accountable for timely sprint deliverables, maintaining rigorous adherence to Agile timelines.
• Proficient in leveraging modern web technologies including React JS, HTML, and CSS for robust solution development.

• Engineered a strategic application for executive leadership to assess project growth, driving informed decision- making.
• Designed and implemented updates, features, and applications for new and existing products UI design and development, ensuring seamless deployment to servers for optimal performance.
• Leveraged cutting-edge technologies including React JS, HTML, and CSS to deliver a robust and user-friendly interface.

• Development of the Major Incident Management Portal for AMEX, centralizing issue tracking and management using C# and .net MVC.
• Engaged in direct client liaison to refine requirements and design specifications for application enhancements.
• Implemented innovative solutions to improve web application functionality, including automated ticketing based on incident categorization.

Delivered Level 1 support within the Enterprise Command Centre (ECC) for AMEX applications, ensuring prompt issue escalation and resolution by coordinating with Application Support Teams and conducting server health checks.