Rahul Saijari
New Delhi
Summary
Proven Customer Support Specialist with a track record of enhancing customer satisfaction and loyalty at Concentrix and Webhelp. Skilled in complaint handling and problem-solving, I streamlined support processes, significantly reducing response times. My interpersonal skills and technical troubleshooting prowess have led to a marked decrease in customer escalations, fostering a positive brand image.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Concentrix
Customer Service Representative
Webhelp
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Advisor
Concentrix
09.2019 - 01.2022
- Contributed to the development of a new training program for incoming Customer Support Advisors, improving onboarding experience.
- Reduced escalations by proactively addressing customers'' needs and providing thorough solutions.
- Recognized patterns in customer inquiries, suggesting relevant updates to company''s FAQs section on website to reduce future tickets volume.
Education
Bachelor of Arts - Mass Communications
Gurugobind Singh Indraprastha University
Delhi, India05.2019
Skills
- Complaint Handling
- Quality Assurance
- SLA
- Technical Troubleshooting
- Attention to Detail
- Customer Service
- Problem-Solving
- Interpersonal Skills
- Account Administration
- Active Listening
- Incoming Call Management
Certification
- Career Essentials in Administrative Assistance by Microsoft and LinkedIn
- Learning Microsoft 365 (Office 365)
Timeline
Customer Service Representative
Webhelp
05.2022 - Current
Customer Support Advisor
Concentrix
09.2019 - 01.2022
Customer Support Specialist
Concentrix
Bachelor of Arts - Mass Communications
Gurugobind Singh Indraprastha University
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