Rahul Saini

Project Details :-

Liberty General insurance Project :

Roles and responsibility.

• Advance Troubleshooting : Handled escalated issue which involve deep technical Understanding of the code.
• Technical Leadership : Has to help other team member at the technical level to understand the working at the technical level.
• Providing Permanent fix to the bug in the application after the proper analysis and coordinate with Development team end to end till the production deployment.
• Incident management as L2 developer Where sometime we have to coordinate with application user to understand the issue and provide the solution in one to one call.
• Incident management as L2 developer Where sometime we have to coordinate with application user to understand the issue and provide the solution in one to one call.
• Resolved escalated tickets related to application support within agreed upon SLAs.

Project Details.

Kotak Mahindra bank :

Roles and Responsibilities.

• Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
• Improved and corrected existing software and system applications.
• Implemented exception handling mechanism using error logging package in PLSQL.
• Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
• Utilized best practices to identify and remedy bugs in applications within specific timeframe.
• Debugged and repaired application issues.
• Assisted in development and implementation of quality assurance initiatives.
• Installed modules for databases to meet client specifications.
• Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.