Rahul Sakpal
Mumbai,MH
Summary
Dynamic and results-driven professional with extensive experience at GIA India Laboratory Pvt. Ltd. Proven track record in staff management and training, enhancing team productivity through effective communication and conflict resolution. Adept at inventory control, leading to streamlined operations and improved customer satisfaction. Committed to fostering a culture of excellence and continuous improvement.
Overview
19
19
years of professional experience
Work History
Supervisor
GIA India Laboratory Pvt. Ltd.
03.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Team Leader
Tribhovandas Bhimji Zaveri
07.2012 - 02.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Driving and maximizing the sales and the profitability of the showroom.
- Creating outstanding customer service through effective team performance.
- Monitoring and review staff and store performance.
- Maintaining accurate statistical records.
- Training, supervising and appraising staff.
- Leading by example in all aspects.
- Maximizing showroom sales through effective merchandising, ATL / BTL activities.
Store Manager
Gitanjali Gems
10.2011 - 06.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Planet M Retail
01.2009 - 09.2011
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Implemented sales development and promotional activities.
- Customer management and services, Post sales support.
- Initiated store level marketing activities.
- Compliance of SOP in the store including managing team and stock.
- Maintained employee satisfaction, management and assets in the store.
- Liaison with HO and maintenance of records.
Sales Associate
The Mobile Store
08.2006 - 12.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
MBA - Operations
Welingkar Institute
Mumbai04-2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Team building
- Conflict resolution
- Waste reduction
- Safety protocols
- Effective communication
Accomplishments
- 6 critical practices for leading a team
- Crucial conversations
- Leadership Development Program by Experiential Leadership Institute
- Awarded as Guiding Star for the year 2024
- Safety Warrior also supporting various ESG activities
- Core team member of Reconciliation project
- Prepared various iCAM reports
- Initiated Checkpoint App to track stones movement through water-striders
- ISO accredited author and created document of Item identification, Transportation, Handling and Storage
- Active member of PPG-Pulse Bulletin
Timeline
Supervisor
GIA India Laboratory Pvt. Ltd.
03.2017 - Current
Team Leader
Tribhovandas Bhimji Zaveri
07.2012 - 02.2017
Store Manager
Gitanjali Gems
10.2011 - 06.2012
Store Manager
Planet M Retail
01.2009 - 09.2011
Sales Associate
The Mobile Store
08.2006 - 12.2008
MBA - Operations
Welingkar Institute
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