RAHUL SATHEESAN PARAMBIL
Bangalore
Summary
Dynamic professional with extensive experience at ANZ Support Services, excelling in fraud detection and dispute resolution. Proven ability to analyze complex data and communicate effectively with stakeholders, driving successful recovery of fraudulent transactions. Recognized for maintaining regulatory compliance and fostering customer support, ensuring operational excellence in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Scam Assist Officer
ANZ Support Services India Private Limited
Bangalore
08.2022 - Current
- Analyzed customer accounts and transactions to identify and address scams promptly.
- Reviewed suspicious reports and individual transactions to detect potential fraud.
- Maintained meticulous attention to detail while ensuring accuracy in analysis.
- Communicated regularly with banking and legal institutions to recover fraudulent transactions.
- Submitted Suspicious Activity Reports to Federal and State agencies for unusual activity.
- Conducted interviews with customers and third parties to assess fraudulent intent and relationships.
- Flagged and restricted suspected accounts pending verification confirmation.
- Fostered positive relations with affected customers by providing support during investigations.
Senior Investigation Officer- Customer Protection (Disputes)
ANZ Support Services India Private Limited
Bangalore
01.2018 - 12.2022
- Ensured compliance with VISA/MasterCard regulations throughout dispute process.
- Monitored disputed transactions for fraudulent activity, maintaining accurate documentation.
- Established communication with customers and merchants to investigate fraud claims and existing disputes.
- Performed chargeback account reconciliations, resolving discrepancies in a timely manner.
- Created process manual and trained new employees on chargeback handling procedures.
- Assisted in co-bank merger dispute processing to streamline operations and enhance efficiency.
- Successfully managed special projects aligning with team and department objectives.
- Oversaw chargeback approvals and high-value audits, driving zero audit initiatives across all queues.
Analyst - Customer Service Retail and Wealth Operation
ANZ Support Services India Private Limited
Bangalore
01.2017 - 12.2018
- Managed legal notices served on ANZ by Australian government bodies.
- Conducted investigations and analyses on customers suspected of fraud, taking action per court orders.
- Provided financial information and documentation to Australian police departments and federal agencies.
- Supplied supporting documentation for reviews of monthly bank statements and transaction details.
- Processed legal requests from various authorities to release customer information.
- Investigated fraudulent transactions by tracing transaction sources and destinations.
- Tracked IP addresses for internet banking transactions to identify suspicious activities.
Analyst - Wealth Operations
ANZ Support Services India Private Limited
Bangalore
01.2012 - 12.2013
- Contributed to operations involving superannuation, investments, and pension funds.
- Responded to client requests within designated cut-off times, ensuring timely service.
- Performed quality checks and authorized transactions to maintain accuracy.
- Supported reconciliation processes for onshore teams in Sydney.
Analyst - Transaction Services
ANZ Support Services India Private Limited
Bangalore
01.2010 - 12.2011
- Executed retail customer requests for statements within established processes and procedures.
- Cross-trained in two subprocesses: Replacement Statements and E-statements registration.
- Processed requests efficiently, ensuring compliance with defined protocols.
- Maintained accuracy while handling various statement-related tasks to enhance service quality.
Education
B B M - Bangalore
AMC College Bannerghatta Rd Bangalore University
Bangalore01.2010
P.U.C. - Bangalore
Karnataka Board
Bangalore01.2005
S.S.C. - Mumbai
Maharashtra Board
Mumbai01.2003
Skills
- Effective communication
- Telephone etiquette
- Procedure evaluation
- Report management
- Recovery assistance
- Data analysis
- Fraud detection and scam identification
- Dispute resolution
- Suspicious activity reporting
- Regulatory compliance
- Account monitoring
- Customer support
Disclaimer
I hereby declare that all the above furnished details are true to the best of my knowledge.
Languages
English, Hindi, Malayalam, Kannada, Tamil, English, Hindi
Software Exposure
FICO-Falcon, Visa Online, MasterCard, Citrix, Microsoft Office, and Pega
Career Achievements
- Received kudos for extra help rendered
- Received the New Beginners award for showcasing quick learning skills
- Awarded for the extra miler and I CARE value for process excellence
- They have been rated strongly in the annual appraisal
Timeline
Scam Assist Officer
ANZ Support Services India Private Limited
08.2022 - Current
Senior Investigation Officer- Customer Protection (Disputes)
ANZ Support Services India Private Limited
01.2018 - 12.2022
Analyst - Customer Service Retail and Wealth Operation
ANZ Support Services India Private Limited
01.2017 - 12.2018
Analyst - Wealth Operations
ANZ Support Services India Private Limited
01.2012 - 12.2013
Analyst - Transaction Services
ANZ Support Services India Private Limited
01.2010 - 12.2011
B B M - Bangalore
AMC College Bannerghatta Rd Bangalore University
P.U.C. - Bangalore
Karnataka Board
S.S.C. - Mumbai
Maharashtra Board