
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
§ Leadership in Team Collaboration and Project Delivery:
o Spearheaded cross-functional collaboration within the team, ensuring effective communication and alignment towards project objectives.
o Demonstrated strong capacity planning skills, optimizing resource allocation and enhancing project delivery efficiency.
§ Agile Methodologies and CI/CD Leader: Orchestrated the adoption of Agile Methodologies and implemented CI/CD processes, significantly reducing time-to-market for deliverables.
§ Infrastructure and Disaster Recovery Architect: Led initiatives in Azure Infrastructure, Backup, and Disaster Recovery, resulting in a commendable 20% reduction in system downtime.
§ Automation and Scripting Specialist: Utilized Bamboo, Jenkins, Terraform, and Git for Automation, showcasing proficiency in Groovy scripting to streamline the software development lifecycle.
§ Compliance and Security Administrator: Ensured Compliance through effective administration of Agile project management tools, including Rally (SaaS), and implementation of SAML SSO.
§ Data Collaboration for Enhanced Reporting: Collaborated with the Power BI team, sharing insights from the Jira MySQL database to enhance reporting capabilities for management.
§ Data Management Proficiency: Proficiently managed MySQL Database, showcasing expertise in database administration, optimization, and maintenance.
§ Incident Resolution Improvement: Contributed to a significant 30% improvement in incident resolution times through effective database management, demonstrating a direct impact on organizational efficiency.
§ Application Security Specialist:
o Spearheaded Application Security measures, implementing robust protocols that resulted in a 25% reduction in security incidents.
o Employed a proactive approach aligning with industry best practices, ensuring the confidentiality and integrity of critical systems.
§ Project Management Expert:
o Utilized a suite of collaboration and development tools, including Confluence for documentation, Jira for project management, Bamboo for CI/CD automation, and Crowd for identity management.
o Leveraged FishEye-Crucible for code repository analysis and collaborative code reviews. This comprehensive approach facilitated effective collaboration, task tracking, and project documentation, in line with best practices outlined in ITIL processes.
§ Database Management and Reporting Strategist:
o Managed MySQL Databases and implemented robust reporting mechanisms to enhance data accessibility and decision-making.
o The strategic utilization of database resources and reporting tools contributed to an efficient incident resolution process, aligning with ITSM best practices.
§ Agile Project Execution Leader:
o Applied Scrum Methodologies for efficient project execution, resulting in a 20% improvement in project timelines.
o Led cross-functional teams through iterative development cycles, ensuring project delivery aligned with organizational goals and industry standards.
§ Leadership and Operational Management:
o Promoted to Assistant Unit Manager, assuming leadership and operational responsibilities within the team.
o Collaborated closely on effective team strategies with the Operations Manager, ensuring alignment with organizational goals and tracking progress.
§ Team Management and Mentoring:
o Played a pivotal role in team management, meticulously maintaining an accurate roster for optimal workforce allocation and task distribution.
o Demonstrated leadership by mentoring new associates in Jira and Confluence Tier I tasks, enhancing their performance.
§ Performance Evaluation and Continuous Improvement:
o Evaluated team performance using key metrics, providing constructive feedback for continuous improvement.
o Engaged with global clients, showcasing strong client-facing skills to understand needs and generate insightful reports for system efficiency improvement.
§ Infrastructure Maintenance and Troubleshooting:
o Responsible for hardware infrastructure maintenance, troubleshooting technical issues, and enhancing system performance.
§ Network Installation:
o Proficient in peer-to-peer (P2P) network installation.
§ Infrastructure Operation and Optimization:
o Responsible for ensuring the seamless operation of hardware and network infrastructure, resolving technical issues, and optimizing system performance to ensure reliable functionality.