RAHUL S DUBEY
Mumbai,Maharashtra
Summary
Adept in portfolio management and showcasing exceptional communication skills. Expert in leading teams to exceed collection targets through innovative debt recovery strategies and effective vendor management. Demonstrates strong problem-solving abilities and a commitment to maintaining high customer satisfaction.
Overview
9
9
years of professional experience
Work History
Regional Collection Manager
POWEREDGE ANALYTICS AND SERVICES PRIVATE LIMITED
Mumbai, Maharashtra
01.2025 - Current
- Reduced bad debt losses through effective monitoring and timely follow-ups on delinquent accounts.
- Ensure legal guidelines are compiled for the entire collection in letter and spirit.
- Enhanced collection efficiency by implementing innovative strategies and best practices.
- Established regional targets and objectives aligned with company-wide goals, driving team performance towards success.
- Monitored industry trends to develop proactive strategies in response to changing economic conditions or regulations affecting collections activities.
- Spearheaded process improvements that led to increased recovery rates and decreased days outstanding.
- Provided comprehensive training for new hires, cultivating a team of highly skilled collection professionals.
Area Collection Manager
UNI CARD'S (Uniorbit Technologies pvt ltd)
Mumbai, Maharashtra
01.2022 - 12.2024
- Improved collection efficiency by implementing effective strategies and streamlining processes.
- Ensure that legal guidelines are complied with for the entire collection, in letter and spirit.
- Conducted regular account reviews, ensuring accuracy and compliance with established policies and procedures.
- Analyzed account data, identifying trends and patterns to optimize collection efforts.
- Implemented training programs for new hires, ensuring consistent practices across the department.
- Prepare the daily MIS report for the agency, including on-roll and off-roll executives.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all collection activities.
- Keep track of end-to-end data provided.
- Coordinating with executives and agencies to monitor the collected and allocated cases.
- Provided excellent customer service, resolving disputes promptly and professionally to maintain client satisfaction levels.
Assistant Manager
SBI CARDS AND PAYMENT SERVICES LTD
Mumbai, Maharashtra
02.2021 - 01.2022
- To achieve collection targets of the respective agencies assigned.
- Ensuring legal guidelines are compiled for the entire collection structure in letter and spirit.
- Ensure adherence to the Code of Conduct.
- Handled with activities & allocations for the agency management.
- Audit management at agency level.
- Used to prepare Mis report Agencies wise / FOS Wise.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinating with vendor's Team Leader / Proprietor, for monitoring the collection & allocating the cases accordingly for both Tele callers & Fos.
- Keep track of end-to-end data provided & also if required to shuffle data if not fulfilled by vendor.
- Attending the customers conciliation and Lok Adalat.
Assistant Manager (Collections)
Bajaj FinServ
Mumbai, Maharashtra
11.2019 - 02.2022
- To achieve collection targets of the Respective Branch assigned.
- Ensuring legal guidelines are compiled for the entire collection structure in letter and spirit.
- Ensure adherence to the Code of Conduct.
- Handled with activities & allocations for Single Man Agencies (SMA) & Collections Agencies.
- Helping team members for payment reconciliation.
- Used to prepare Mis report Agencies wise / FOS Wise.
- Answer customer queries & handle Escalations.
- Allocation of customers to both teams & keep track of allocation.
- Coordinating with vendor's Team Leader / Proprietor, for monitoring the collection & allocating the cases accordingly for both Tele callers & Fos.
- Keep track of end-to-end data provided & also if required to shuffle data if not fulfilled by vendor.
Assistant Manager
Bajaj Housing Finance Ltd
Mumbai, Maharashtra
05.2019 - 09.2019
- Team Management of in-house teams with the proper training of the workflow.
- Ensuring legal guidelines are compiled.
- Ensure adherence to the Code of Conduct.
- Achieving the target milestone wise.
- Maintain the ROI, and cross sell products as per company norms and standards.
Sales Development Manager
HDFC LIFE INSURANCE
Mumbai, Maharashtra
05.2017 - 04.2019
- Team Management of Channel partner team with training and development of the product.
- Achievement of target through assigned channel partner and geographical areas.
- Encouraging teams to do cross selling with their product by providing proper individual responses, Appointments visit and solving their queries.
- Ensure adherence to the Code of Conduct.
- Maintain a competitive relationship with the competitors.
Assistant Manager
ADECCO INDIA PRIVATE LIMITED
Mumbai, Maharashtra
05.2016 - 04.2017
- Achievement of individual target milestone wise.
- Building relationship with credit team, operations for the smooth disbursement.
- Maintain the relations with the channel partner Call Centre, Paisa Bazar, Policy Bazar for the target meet.
- Maintain the ROI, and cross sell products as per company norms and standards.
Education
Bachelor’s - commerce: TY B. Com
DTSS COLLEGE OF Commerce & Science
03.2013
Higher Secondary School Certificate Examination - Class 12
DTSS College of Commerce & Science
02.2009
Secondary School Certificate Examination - Class 10
Shree Raghuvir High School
03.2007
Skills
- Communication Skills
- Teamwork skills
- Project Management
- Multi – Tasking
- Ability to 'read' customers
- Debt recovery
- Time management skills
- Portfolio management
- Vendor Management
- Problem-solving
Extra-Curricular Activities
Marathi Hindi English
Other Qualifications
- MS-Office
- Excel
- Basic Tally
- English Typing - 30 WPM
Personal Information
- Date of Birth: 25/11/1991
- Marital Status: married
Disclaimer
I am Rahul Dubey, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Regional Collection Manager
POWEREDGE ANALYTICS AND SERVICES PRIVATE LIMITED
01.2025 - Current
Area Collection Manager
UNI CARD'S (Uniorbit Technologies pvt ltd)
01.2022 - 12.2024
Assistant Manager
SBI CARDS AND PAYMENT SERVICES LTD
02.2021 - 01.2022
Assistant Manager (Collections)
Bajaj FinServ
11.2019 - 02.2022
Assistant Manager
Bajaj Housing Finance Ltd
05.2019 - 09.2019
Sales Development Manager
HDFC LIFE INSURANCE
05.2017 - 04.2019
Assistant Manager
ADECCO INDIA PRIVATE LIMITED
05.2016 - 04.2017
Bachelor’s - commerce: TY B. Com
DTSS COLLEGE OF Commerce & Science
Higher Secondary School Certificate Examination - Class 12
DTSS College of Commerce & Science
Secondary School Certificate Examination - Class 10
Shree Raghuvir High School
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