RAHUL SEHGAL
Noida
Overview
1
1
year of professional experience
Work History
Associate
Wipro
- Handled customer inquiries and provided solutions promptly, maintaining a high resolution rate
- Ensured high levels of customer satisfaction and received positive feedback from clients
- Provided SME support, aiding in the resolution of advanced issues and improving service quality
- Developed training materials for new hires, enhancing the onboarding process and reducing training time by 15%.
Process Expert
Provana India Pvt. Ltd.
- Managed client processes and maintained accurate records, resulting in a 98% accuracy rate
- Assisted in process improvement initiatives that led to a 10% increase in operational efficiency
- Offered SME support to streamline processes and enhance efficiency
- Led a team project to optimize customer interaction protocols, increasing customer engagement by 25%.
Associate
Amazon Development Centre India
08.2023 - 05.2024
- Provided exceptional customer service by addressing and resolving queries and issues, achieving a customer satisfaction rating of 95%
- Supported team members and contributed to achieving team targets
- Acted as SME (Subject Matter Expert) support, assisting with complex customer queries and providing guidance to junior associates
- Implemented a feedback loop to identify customer pain points, leading to a 20% improvement in response time.
Education
Bachelor of Technology in Computer Science & Engineering -
IIMT University, Meerut
Intermediate (B.S.E.B.) -
M.N. Roy Intercollege, Sitamarhi
01.2018
High School (C.B.S.E.) -
N.S.D.A.V Public School, Sitamarhi
01.2015
Skills
- Customer Service
- SME Support
- Time Management
- Problem Solving
- Dotnet
- HTML & CSS
- Smart Working
- Good Learning Ability
- Adaptable
- Positive Attitude
- Teamwork & Cooperation
- Creative Mind
- Attention to Detail
- Communication Skills
Languages
English
Hindi
Awards
- Customer Service Training (if applicable)
- C
- Android App Development
- Machine Learning
- GCC
Projects
Bank Account Simulation, A GUI-based application using the Tkinter module. Features include: Login/Register/Forgot Password, Credit, Debit, Transfer Amount, Balance Inquiry
Timeline
Associate
Amazon Development Centre India
08.2023 - 05.2024
Associate
Wipro
Process Expert
Provana India Pvt. Ltd.
Bachelor of Technology in Computer Science & Engineering -
IIMT University, Meerut
Intermediate (B.S.E.B.) -
M.N. Roy Intercollege, Sitamarhi
High School (C.B.S.E.) -
N.S.D.A.V Public School, Sitamarhi