Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

RAHUL SHANTH RAJ

Bangalore

Summary

Operations Team Lead with 6+ years’ experience managing high-performing teams, optimizing processes, and driving measurable operational improvements. Adept at cross-functional collaboration, team development, and consistently exceeding performance targets.

Overview

7
7
years of professional experience

Work History

Operations Team Lead

Concentrix
Bangalore
06.2019 - 06.2025
  • Lead a team of 17, supervising daily operations, delegating tasks, and monitoring performance to ensure KPIs and SLAs are met.
  • Collaborate with logistics, customer service, and finance departments to streamline processes and align operational strategies.
  • Train and mentor new hires, enhancing onboarding effectiveness and team productivity.
  • Conduct regular performance evaluations and implement structured feedback, increasing engagement and accountability.
  • Develop and maintain SOPs to standardize and improve operational quality.
  • Launch new process initiatives on time and within budget, maintaining compliance standards.
  • Analyze recurring issues using root cause analysis; propose and execute effective solutions.
  • Coordinate with vendors to prevent supply chain delays and guarantee timely delivery.
  • Oversee shift schedules, resource allocation, and leave planning for peak efficiency.

Marketing Operations Team Member

Quicklo
01.2018 - 01.2019
  • Supported operational and marketing initiatives for a fintech startup providing educational loans.
  • Assisted with process improvements and workflow optimizations.
  • (Internship)

Education

MBA - Business Management

St. Joseph’s College
Bangalore
03-2021

B.Com - Commerce

St. Joseph’s College of Commerce
Bangalore
01-2019

Pre-University (PUC) -

St. Joseph’s Pre-University College
Bangalore
01.2015

Skills

  • Team Leadership and Staff Development
  • Process Optimization & SOP Implementation
  • KPI Tracking & Performance Management
  • Cross-Functional Collaboration
  • Resource Planning & Scheduling
  • Root Cause Analysis & Problem Solving
  • Stakeholder Communication
  • Customer relationship management
  • Process improvement
  • Data analysis
  • Tools: MS Excel, Google Sheets, Tally 9, CMS, Enforcement Database, MS Word, Google Suite, Workday

Languages

English, Kannada, Tamil, Telugu, Hindi

Hobbies and Interests

Reading, Team sports (cricket)

Timeline

Operations Team Lead

Concentrix
06.2019 - 06.2025

Marketing Operations Team Member

Quicklo
01.2018 - 01.2019

MBA - Business Management

St. Joseph’s College

B.Com - Commerce

St. Joseph’s College of Commerce

Pre-University (PUC) -

St. Joseph’s Pre-University College

Similar Profiles

CREATE PROFILE
RAHUL SHANTH RAJ