Rahul Sharma.
Hyderabad,Bonthapally Kaman,Telangana
Summary
Helpful Senior Technical Support Specialist with deep comprehension of customer support and Issue resolving skills. Dedicated to providing thorough support and problem resolution to over 30 to 35 customers per day. Maintains composure and patience when faced with difficult customers. Offering 6 years comprehensive of experience as technology professional.
Overview
3
3
Languages
9
9
years of post-secondary education
6
6
years of professional experience
Work History
Senior Technical Support
Tech Mahindra
Hyderabad, Telangana
04.2019 - 01.2021
- Handling calls to provide technical support over call to the customers.
- Resolving issues by performing remedial checks (tools).
- Troubleshoot and analyzing the issues by running sufficient tools and resolving the issues.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Maximized use of hardware and software by training users and interpreting instructions.
Assistant Manager
Karvy Stock Broking Limited
Hyderabad, Telangana
03.2015 - 01.2019
- Solicit additional documentation requests from the client directly to support renewal or remediation efforts.
- Validate accuracy of data in KYC platforms and ensure completeness of document package.
- Identified Politically Exposed Persons (PEPs) and worked with authorities in completing the PEP process.
- Providing demonstration to client about trading and demat account.
- Educating client about new product added to a trading platform.
- Developing campaign to meet each client and switch them from offline trading to online trading.
- Scrutinizing e-KYC Form of the clients and assisting them in form filling onboard.
- Handling default audit cases.
- Placing equity shares order online in share market on behalf of customers.
- Advising about derivatives (Future and options) to clients while demonstrating about the trading platform.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Management Trainee
Pitti Laminations Ltd
Hyderabad, Telangana
08.2013 - 06.2014
- Communicating with target clients and managing customer relationships.
- Developing Marketing campaign to promote product.
- Organizing and attending events such as conferences, seminars and exhibitions.
- Analyzing and investigating price, demand and competition.
- Preparing Sales projection report.
- Monitoring Companies Monthly Performance review report.
- Generating monthly stock statement report & presenting in monthly review meetings.
- Managing the Stock.
- Preparing Production Plan by analyzing the demand.
- Collecting C forms.
- Following with clients for Order, Payment and Documentation of reports.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Education
SSC - SSC
St. Don Bosco High School
Gandimaisamma, Hyderabad 06.2005 - 07.2006
MBA - Marketing
Siva Sivani Institute of Managemen
Kompally 01.2011 - 07.2013
B.Com - Commerce
Aurora And PG College
Chikkadpally, Hyderabad 05.2008 - 12.2011
MEC - Commerce
Sri Chaitanya Jr. College
Kukatpally, Hyderabad 06.2006 - 05.2008
Skills
Customer technical support
Technical support escalations
Employee performance evaluations
Recruiting and interviewing
Search Engine Optimization
Operations management
Project Management
Staff supervision
Training
Timeline
Senior Technical Support
Tech Mahindra
04.2019 - 01.2021
Assistant Manager
Karvy Stock Broking Limited
03.2015 - 01.2019
Management Trainee
Pitti Laminations Ltd
08.2013 - 06.2014
MBA - Marketing
Siva Sivani Institute of Managemen
01.2011 - 07.2013
B.Com - Commerce
Aurora And PG College
05.2008 - 12.2011
MEC - Commerce
Sri Chaitanya Jr. College
06.2006 - 05.2008
SSC - SSC
St. Don Bosco High School
06.2005 - 07.2006