Rahul Sharma
Client Success & Operations
New Delhi
Summary
To maintain customer satisfaction and improve customer experience with proven problem-solving skills, customer experience, and product knowledge.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Client Success & Operations
Fabhotels
04.2022 - Current
- Worked with sales department to coordinate travel activities and share hotels options as per clients or sales poc
- Build and maintain strong relationships with clients, understanding their needs and preferences
- Act as point of contact for clients, addressing inquiries, and providing personalized assistance
- Share client insights with other departments to contribute to overall business strategy.
Escalation Expert
Fabhotels
04.2019 - 12.2020
- Supervision of escalation team
- Handle customers issue via mail and call regarding their stay or during their stay
- Resolve customer issue with help of ground team
- Collaborate with various departments within hotel, such as front office, housekeeping, and management, to find comprehensive solutions.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference
Senior Executive (Government e-marketplace Process)
Polaris Intellect
06.2018 - 02.2019
- Handle calls from both buyers and sellers to resolve their problems
- Maintain portal where buyers and sellers meet to buy and sell their products through Government e-marketplace
- Maintain records of bidding and direct purchase order
- Resolve customer complaints via email and social media.
Education
BBA -
Sarvepalli Radhakrishnan University
Bhopal 04.2015 - 12.2018
12thClass -
Army Public School
Nagrota Jammu 04.2012 - 03.2013
10thClass -
Army Public School
Jaipur 04.2010 - 03.2011
Skills
Strategic Planning
Personal Information
- Father's Name: Mr. Ram Kishore
- Date of Birth: 10/20/95
- Gender: Male
- Nationality: Indian
- Marital Status: Un-married
Additional Skillset
Proficient with MS-Office tools like MS Excel, MS Word, PowerPoint.
Hobbies
- Listening music
- Watching Netflix
- Doing physical activates (Like gym or playing outdoor games )
- Travelling
Disclaimer
All the details given above are true to the best of my knowledge.
Timeline
Client Success & Operations
Fabhotels
04.2022 - Current
Escalation Expert
Fabhotels
04.2019 - 12.2020
Senior Executive (Government e-marketplace Process)
Polaris Intellect
06.2018 - 02.2019
BBA -
Sarvepalli Radhakrishnan University
04.2015 - 12.2018
12thClass -
Army Public School
04.2012 - 03.2013
10thClass -
Army Public School
04.2010 - 03.2011