Summary
Overview
Work History
Education
Skills
Personal Information
Additional Skillset
Hobbies
Disclaimer
Timeline
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Rahul Sharma

Client Success & Operations
New Delhi

Summary

To maintain customer satisfaction and improve customer experience with proven problem-solving skills, customer experience, and product knowledge.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Client Success & Operations

Fabhotels
04.2022 - Current
  • Worked with sales department to coordinate travel activities and share hotels options as per clients or sales poc
  • Build and maintain strong relationships with clients, understanding their needs and preferences
  • Act as point of contact for clients, addressing inquiries, and providing personalized assistance
  • Share client insights with other departments to contribute to overall business strategy.

Escalation Expert

Fabhotels
04.2019 - 12.2020
  • Supervision of escalation team
  • Handle customers issue via mail and call regarding their stay or during their stay
  • Resolve customer issue with help of ground team
  • Collaborate with various departments within hotel, such as front office, housekeeping, and management, to find comprehensive solutions.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference

Senior Executive (Government e-marketplace Process)

Polaris Intellect
06.2018 - 02.2019
  • Handle calls from both buyers and sellers to resolve their problems
  • Maintain portal where buyers and sellers meet to buy and sell their products through Government e-marketplace
  • Maintain records of bidding and direct purchase order
  • Resolve customer complaints via email and social media.

Education

BBA -

Sarvepalli Radhakrishnan University
Bhopal
04.2015 - 12.2018

12thClass -

Army Public School
Nagrota Jammu
04.2012 - 03.2013

10thClass -

Army Public School
Jaipur
04.2010 - 03.2011

Skills

    Strategic Planning

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Personal Information

  • Father's Name: Mr. Ram Kishore
  • Date of Birth: 10/20/95
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Un-married

Additional Skillset

Proficient with MS-Office tools like MS Excel, MS Word, PowerPoint.

Hobbies

  • Listening music
  • Watching Netflix
  • Doing physical activates (Like gym or playing outdoor games )
  • Travelling

Disclaimer

All the details given above are true to the best of my knowledge.

Timeline

Client Success & Operations

Fabhotels
04.2022 - Current

Escalation Expert

Fabhotels
04.2019 - 12.2020

Senior Executive (Government e-marketplace Process)

Polaris Intellect
06.2018 - 02.2019

BBA -

Sarvepalli Radhakrishnan University
04.2015 - 12.2018

12thClass -

Army Public School
04.2012 - 03.2013

10thClass -

Army Public School
04.2010 - 03.2011

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Rahul SharmaClient Success & Operations