Rahul Sharma

• Responsible for Service Activities for North Region
• Handle Service Activities for Fan, Water Heaters, Irons and Lightings etc
• Increased team efficiency by providing comprehensive training and development programs for service technicians.
• Managing 4 Service Incharge and123 Service Centers & In House Manpower for North Region
• Oversaw budget management for the department, ensuring proper allocation of resources while minimizing unnecessary expenditures.
• Collaborated with sales teams to develop tailored solutions for prospective clients, ultimately securing new business opportunities.
• Generate Daily Work Progress Reports, Maintain Service Revenue, Warranty TAT, Proactive Analysis, Customer Service & Warranty Replacement
• Reconciliation with ASP for Warranty, Service Revenue, Payments and handling expenses of ASPs
• Reconciliation with Channel Partners for Warranty Replacements
• Oversees requirements, Hiring and arrange training for customer service teams for further achieve company goals and maintain customer service benchmark
• Develop, Implement and Update best practice to streamline operations, Standardize processes and enhance customer service
• Market visit at ASPs, Distributors, Dealers and End customers for market service feedbacks.
• Implemented quality control measures to ensure consistent delivery of high-quality services across all projects.
• Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth
• Increased client retention rates by proactively addressing concerns and resolving issues in a timely manner
• Established clear performance expectations for team members, resulting in higher productivity levels and better overall results
• Optimized resource allocation by analyzing performance metrics and adjusting staffing levels accordingly
• Oversaw budget management for the department, ensuring proper allocation of resources while minimizing unnecessary expenditures
• Enhanced customer satisfaction by implementing effective service strategies and streamlining processes
• Oversaw vendor management efforts, negotiating favorable contracts terms while maintaining strong working relationships
• Collaborated with sales teams to develop tailored solutions for prospective clients, ultimately securing new business opportunities
• Implemented a robust knowledge management system to facilitate the sharing of best practices and lessons learned across the organization
• Coordinated closely with other departments to identify opportunities for collaboration, ensuring seamless execution on joint initiatives
• Developed strong relationships with key clients, resulting in improved contract retention rates and increased revenue
• Reduced response times for customer inquiries through the implementation of a centralized communication system
• Fostered an environment of continuous improvement by encouraging innovation from team members at all levels within the organization
• Led cross-functional teams in the development of new service offerings, aligning with market trends and customer needs
• Streamlined workflow processes to increase overall operational efficiency and reduce costs
• Increased team efficiency by providing comprehensive training and development programs for service technicians
• Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members
• Implemented quality control measures to ensure consistent delivery of high-quality services across all projects
• Met with customers to discuss service needs and develop effective and practical solutions
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
• Met with customers to discuss service needs and offer available solutions
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
• Developed customer loyalty programs to increase customer satisfaction
• Developed and maintained positive relationships with customers to build rapport and trust
• Monitored inventory levels and placed orders to replenish stock
• Resolved customer complaints in professional and timely manner
• Maintained records of service transactions and customer feedback for future reference
• Hired, trained and supervised team of service staff members to meet business goals
• Implemented strategies to increase customer service satisfaction ratings
• Established team priorities, maintained schedules and monitored performance
• Coordinated with other departments to maintain streamlined and productive workflow
• Negotiated with vendors to secure best prices for parts and supplies
• Monitored service staff performance and provided feedback for improvement
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Analyzed service reports to identify areas of improvement
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Defined clear targets and objectives and communicated to other team members
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Developed detailed plans based on broad guidance and direction
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Leveraged data and analytics to make informed decisions and drive business improvements
• Streamlined and monitored quality programs to alleviate overdue compliance activities
• Identified and communicated customer needs to supply chain capacity and quality teams
• Set aggressive targets for employees to drive company success and strengthen motivation
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
• Controlled resources and assets for department activities to comply with industry standards and government regulations
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
• Assisted in organizing and overseeing assignments to drive operational excellence
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
• Managed senior-level personnel working in marketing and sales capacities
• Launched quality assurance practices for each phase of development
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers

• Direct team of 20 to achieve service initiative objective and maximize customer satisfaction, successfully process 3000+ complaints monthly
• Oversee recruitment, hiring, and training of customer service staff further company goals and sustain high customer service benchmark
• Manage monthly customer service and shipping metrics, evaluate error rates, call volumes, and customer complaints, and develop and implement plans to correct deficiencies in service
• Develop, implement, and update best practices to streamline operations, standardize processes, and enhance customer service
• Strengthen relationship with key internal staff across shipping, manufacturing, and quality assurance departments to optimize customer service processes and procedures
• Review and approve return goods authorizations (RGA), and communicate product issue to production managers and quality assurances teams.

• Product Item's inventory planning for future requirement
• Trading commodity's Arrangement & Distribution
• All Item's price decision & same will be update in System ( Oracle & CRM ) Decide MSL (Minimum stock level), also same are maintain at all Io's level
• Maintaining & deciding ware-house process & Ware-house controlling
• All products technical knowledge like, Air-conditioning, Chiller, VRF, Refrigerator, Washing machine
• Analysis to Escalate complaint's & solve the issue in TAT time
• Maintaining customer requirement products report, and against requirement arrange the all item in TAT time
• Making dispatch plan against all types order's.( Customer & Internal order's) All New product's MIS circulate
• (Like, Model spare list, Spares prices, price approval) Business planning executive (Service) for Electrical Switch Gear Light , Fan , Switches
• . Expanded market share through networking events, resulting in increased brand awareness within the industry.
• Cultivated partnerships with vendors, negotiating favorable pricing on equipment purchases and parts orders.
• . Boosted customer retention rates by consistently delivering exceptional service experiences
• Managed budgets, ensuring cost-effective allocation of resources and expense control
• Reduced downtime by implementing preventive maintenance procedures and schedules
• Maintained detailed records of all service calls, enabling accurate tracking of trends and areas for improvement
• Improved customer satisfaction by addressing and resolving service issues in a timely manner
• Implemented data-driven decision-making processes to analyze technician productivity and optimize work schedules accordingly
• Developed strong relationships with customers, earning repeat business and fostering trust
• Coordinated training programs for technicians, keeping the team up-to-date on the latest equipment technologies and best practices
• . Achieved timely resolution of customer complaints by actively listening to concerns and taking appropriate action
• . Expanded market share through networking events, resulting in increased brand awareness within the industry
• Overhauled communication protocols within the department, leading to more effective collaboration between staff members and increased overall productivity levels
• Conducted regular performance evaluations to help employees set goals and improve in their roles
• Streamlined service processes for increased efficiency and quicker response times
• Mentored junior staff members, enhancing their technical skills and industry knowledge
• Collaborated with sales teams to identify new opportunities for service contracts and revenue growth
• Enhanced employee morale by promoting teamwork through regular team-building activities
• Optimized parts inventory management to minimize costs while ensuring availability for urgent repairs
• Cultivated partnerships with vendors, negotiating favorable pricing on equipment purchases and parts orders
• Ensured compliance with safety regulations, maintaining a safe working environment for all team members
• Led a team of technicians to ensure high-quality maintenance and repairs on all equipment
• Led regional service team meetings to facilitate communication and collaboration
• Planned and implemented strategies for improving customer service and satisfaction across region
• Coordinated regional service technician training and development
• Collaborated with regional sales teams to identify and meet customer needs
• Oversaw and maintained regional service budget to verify fiscal responsibility
• Coordinated with regional service teams to resolve customer service issues
• Established and maintained relationships with regional customers, vendors and contractors
• Analyzed regional service trends and performance metrics to inform strategic decisions
• Designed and implemented regional safety protocols to protect customers and technicians
• Confirmed compliance with local, state and federal regulations at all times
• Implemented process and cost-saving initiatives to enhance operational efficiencies
• Developed and enforced regional service policies and procedures
• Monitored regional service operations to confirm compliance with industry standards
• Implemented and enforced regional service quality assurance processes
• Controlled resources and assets for department activities to comply with industry standards and government regulations
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
• Established team priorities, maintained schedules and monitored performance
• Set aggressive targets for employees to drive company success and strengthen motivation
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Managed senior-level personnel working in marketing and sales capacities
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Launched quality assurance practices for each phase of development
• Identified and communicated customer needs to supply chain capacity and quality teams
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
• Defined clear targets and objectives and communicated to other team members
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
• Developed detailed plans based on broad guidance and direction
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
• Leveraged data and analytics to make informed decisions and drive business improvements
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Assisted in organizing and overseeing assignments to drive operational excellence
• Streamlined and monitored quality programs to alleviate overdue compliance activities

Class: First Class