RAHUL SHARMA

• Deliverables: IT Infrastructure
• Supervise Information Technology usage: Establish IT policies, strategy, and standards
• Ensure business growth objectives through desired outputs of service platforms and tech systems and procedures
• Vendor Management: Manage and orchestrate diverse teams of experts – internal and vendors
• Evaluate vendor skill set competence, their presence for needful support (virtual and physical), corresponding documentation to ensure desired outputs from engagement.
• Managing vendors and service contracts by allocations roles and responsibilities to vendors
• POC/POV: Bring in best practices and solutions for – cloud, virtualization, WAN optimization while optimizing TCO
• Digital Transformation strategy & roadmap: Leading overall design and implementation of digital Transformation journey in accordance with company vision, requirements, and business aspirations
• Enterprise design & Service Management: Enterprise services managed services, IT infrastructure architecting, messaging, enterprise application sizing and designing infrastructure for applications like Core banking, Delivery channels, Payment Systems and similar based on business need.
• Ensure availability, Scalability, and accessibility of all IT Infrastructure: Ensure business uptime and availabilities in accordance with defined business SLA
• Embed agility in IT systems to ensure real time scalability when looking into ever changing business needs
• BCP / DR: Ensuring HA and DC-DR solutioning from Infrastructure
• All critical systems enablement with Redundant Infrastructure to ensure business continuity
• Technical Architecture & Design Upgrade: Designs, plans, and implements system and network architectures that are high performing, scalable, fault tolerant, secure, and compliant
• Drive Infrastructure Upgrade projects to well defined program management Methodology
• Preparing RFP and SOW
• Identify opportunities for TCO reduction in program execution
• Improved MTF & MMTR: Work towards reduction MTF and MTTR concerning the IT infrastructure
• Self and team development, Training, Dashboard & Reporting: Grooming Domain specialists and SMEs via needful in-house and out-sourced training to boost capability and performance
• Augment team strength by engaging team strength by engaging outsourcing partners for non-critical operation areas
• Budget & Control: Develop the budget for the infrastructure and maintenance of the Information Security function and seek approval from CIO
• Review and optimize budget usage through constant monitoring for restricting inefficient / ineffective spends on solutions / products which are not align with company business objective
• IT Infra architecting for Tier-I / II / III applications with respect to DC & Hybrid Cloud environment.

Deliverables: Information Security

• IT Infra: Develop and enhance on Information Security management framework.
• Leadership: Provide leadership to enterprise’s Information Security posturing.
• Develop & strategize: Enterprise Information Security and IT Risk Management system. Ensuring CIA across the organization.
• Upgrade IS posturing: Based on increasing and advanced attack vectors, continual development, and enhancement of IS system is ensured. Solution revamp like NGFW, Micro-segmentation, PIM/PAM, Email Security, Central Proxy, CASB, DLP, WAF, EDR & XDR, Red Teaming, Phishing simulation, Cyber insurance, and similar…Build up robust and full proof security layers across all business functions for smooth operations and future expansions.
• POC / POV: Identify, monitor, and administrate new product’s solution evaluation to be in line with business objectives.
• ISO 27001/2013 Journey: Strongly driving towards fulfillment of ISO journey for organization.
• ISMS Policies development and enforcement: Continual process of upgrade and development of existing and new ISMS policies and their roll out / enforcement-based business growth and changing environment and needs as per business goals.
• Technical designing, solution preparation and vetting for new requirements and IS projects.
• End User training and awareness: Phishing simulation exercises, awareness via standee, digital wallpapers, hangings, and similar media for maximum awareness and education.
• Procurement & Vendor Management: End to end ownership of new solution evaluation and corresponding ROI. Also ensure timely support and license / subscription renewals to avoid non-compliance and EOS and EOL situations.

• Deliverables: IT Infrastructure.
• Leading Network-Security team for Operation support and Project delivery
• Technical designing, solution preparation and vetting for new requirements and projects
• Managing multiple/global projects of IT Infrastructure, Data Centers, global branch offices integration, transformation, transition, merger & demerger
• Driving end to end project management including detailed Designing, Planning & defining deliverables with acceptance criteria, monitoring project execution with control and closing with sign-off & lesson learned
• Vendor Management and SLA adherence with our OEMs and Partners
• Dashboard & Reporting: Showcasing status & performance reports and Project/Program dashboards to business.

• Deliverables: IT Infrastructure.
• Leading multiple Infrastructure Global Projects
• Transition, Transformation & New opportunities: End to End Project Management including Designing, Planning & defining deliverables with acceptance criteria, monitoring project execution with control and closing with sign-off & lesson learned
• Ensuring Stakeholder / Vendor Management and SLA adherence
• Management and administration of 24*7 operation support to all client offsite locations
• End to end Project delivery including designing, HLD, implementation and UAT/Sign off.

• Deliverables: IT Infrastructure.
• Technology & IT Account Manager for multiple Global projects comprising of overall IT solutions
• Coordinate & collaborate with stakeholders related to Operations and New Project’s requirement
• Work closely with management/team to ensure proper service delivery and timely response to escalations/requirements within defined Budgets & SLA
• Prepare relevant reports and maintain knowledge repository of best practices, tools and engagement highlights
• Worked as Tech Lead for a team of 14 Network Engineers (L2) managing the overall administration of Accenture LAN & WAN
• Accountable for Accenture Data Centers for all 8 NCR locations
• Ensuring 24*7 operation support to all client offsite locations
• Incident and Change Management according to ITIL guidelines
• Leading new project/engagements (Infra based) and vetting Technical Design and HLD for client acceptance
• End to end Project delivery including designing, HLD, implementation and UAT/Sign off.

• Deliverables: IT Infrastructure.
• Manage, troubleshoot & isolate network security issues as per agreed SLA
• Performing Incident and Change Management according to ITIL guidelines
• Network administration of LAN & WAN, experience in config/t-shoot on Cisco & Juniper Platform
• Proactive monitoring and troubleshooting of WAN links like leased lines, Frame Relay links, MPLS links etc Interaction and escalation with service providers like Reliance, Airtel, BT, Verizon, VSNL etc
• For network connectivity issues
• Bandwidth Load Balancing and proactive monitoring for bandwidth utilization, errors, latency, etc
• And their remediation with help of various tools like Packet Shapers, WhatsUp Gold, MRTG.

• Deliverables: IT Infrastructure.
• Worked on a Mainframe tool in a technical support process
• Managing overall IT- network related issue of the client
• Proactive monitoring and troubleshooting of WAN links like leased lines, Frame Relay links, MPLS links and similar.