Summary
Overview
Work History
Education
Skills
Accomplishments
Mobile Numbers
Personal Information
Job Description
Timeline
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Rahul Sharma

Rahul Sharma

Experienced hospitality professional with a strong background as a Senior Receptionist and Front Desk Supervisor in luxury cruise and hotel settings. Skilled in guest service, front office operations, and crew management, with a proven ability to lead teams, resolve issues efficiently, and ensure exceptional guest satisfaction.
New Delhi

Summary

Seeking a new, challenging role to make best use of existing skills, qualifications and experience whilst allowing the opportunity for further personal and professional development.

Overview

9
9
years of professional experience
2014
2014
years of post-secondary education
3
3
Languages

Work History

Senior Receptionist

Windstar Cruises LLC
12.2023 - Current
  • Supervised and supported a team of front desk receptionists, ensuring consistent delivery of exceptional guest service in line with Windstar’s luxury standards.
  • Acted as a key liaison between guests and ship departments, resolving escalated issues with professionalism and discretion.
  • Oversaw daily operations at the reception desk, including scheduling shifts, training new staff, and maintaining service excellence under high guest volume.
  • Ensured accuracy in financial transactions, onboard accounts, and guest billing using specialized cruise management software.
  • Managed VIP guest experiences, coordinated special requests, and upheld personalized service to enhance guest satisfaction and loyalty.
  • Assisted with safety briefings, onboard communication, and emergency procedures, playing a vital role in passenger care and shipboard operations.
  • Recognized for strong interpersonal skills, cultural sensitivity, and ability to remain composed under pressure in a dynamic hospitality environment.

Receptionist

Windstar Cruise
01.2023 - 12.2023
  • Delivered exceptional guest service in a fast-paced, luxury cruise environment, serving as the first point of contact for passenger inquiries and onboard support.
  • Managed check-in/check-out procedures efficiently, ensuring smooth embarkation and disembarkation for all guests.
  • Handled guest concerns, special requests, and complaints with professionalism, maintaining Windstar's high standards of customer satisfaction.
  • Coordinated with various departments (housekeeping, dining, excursions, etc.) to ensure seamless guest experiences.
  • Operated reservation systems, processed billing transactions, and maintained accurate records with attention to detail.
  • Assisted in emergency procedures and provided multilingual support when necessary.
  • Maintained the front desk area in a welcoming and organized manner, contributing to the overall elegance and comfort of the cruise ship environment.

Front Office Team Leader

JW Marriott Marquis
07.2021 - 09.2022
  • People Management - Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
  • Creates a positive and highly motivated working environment that promotes and develops teamwork.
  • Part of performance appraisal of team members.
  • Operational Processes - Start every shift with familiarizing with the room situation in the Hotel and in the city, Checks on status of room blocks and discrepancies, Staff roster, Monitors and follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Activities of telephone and Events in the hotel.
  • Ensure that check-ins/outs are efficient within the required time frame and as per defined standards. Ensure all guest entering the hotel are welcomed.
  • Checks all guest registration cards for profile, mode of payment and departure time. Ensures that address for future communication has been taken.

Front Office Supervisor

The Westin Hyderabad Mind space
11.2018 - 06.2021
  • Supervised front desk operations, ensuring smooth daily check-ins, check-outs, guest inquiries, and overall service delivery.
  • Led, trained, and mentored front desk team members, promoting a culture of excellence, teamwork, and guest-focused service.
  • Resolved escalated guest issues promptly and professionally, enhancing guest satisfaction and loyalty.
  • Coordinated with housekeeping, maintenance, and other departments to ensure seamless communication and efficient room readiness.
  • Oversaw financial transactions, end-of-day reports, and audit processes to ensure accuracy and compliance with hotel policies.
  • Maintained high standards of presentation and functionality at the front desk, aligning with the hotel’s brand image.
  • Assisted in scheduling, performance evaluations, and implementing service improvements to enhance front desk efficiency.

Front Office Associate

The Westin Hyderabad Mind space
06.2016 - 11.2018
  • Provided outstanding front desk service, welcoming guests with professionalism and efficiency throughout check-in and check-out processes.
  • Handled room assignments, reservations, and guest inquiries using property management systems (PMS) like [e.g., Opera, Fidelio, etc.].
  • Resolved guest concerns promptly and courteously, ensuring satisfaction and maintaining high service standards.
  • Assisted with concierge duties, including booking tours, transportation, and recommending local attractions to enhance guest experience.
  • Processed payments, managed billing issues, and maintained accurate financial records with attention to detail.

Education

Diploma - Hotel Management & Aviation

Kingfisher Training Academy

10th - undefined

Rajasthan State Board

12th - undefined

Rajasthan State Board

Skills

  • Organized approach towards work
  • Hard working
  • Willing to learn
  • Strong communication skills
  • Interpersonal skills
  • Take initiative
  • Perform tasks within time limit

Accomplishments

  • Employee of the Month – Windstar Cruises (2024):
    Recognized for outstanding guest service and leadership in front desk operations aboard a luxury cruise vessel. Highest Room-Up selling of the year of 2017, 2018 & 2019 (The Westin Mind space, Hyderabad)
  • Highest Room-Up Selling of 2017, USD 67057.93
  • Highest Room-Up Selling of 2018, USD 125709.14
  • Highest Contributions towards UNICEF (Marriott Home) of the year of 2017 & 2018.
  • Highest Up seller of The Year of 2018 In Asia Pacific. (Marriott International)
  • Employee of the month Windstar Cruises 2024.

Mobile Numbers

  • +91-7093496574
  • +971-0585342391

Personal Information

Date of Birth: 01/24/94

Job Description

Supervised front desk operations in both hotel and cruise environments, leading guest service teams and ensuring smooth check-in/out, issue resolution, and crew coordination. Delivered exceptional service while managing daily operations, team schedules, and guest relations in high-pressure, multicultural settings.

Key Responsibilities

  • Led and trained front desk staff to maintain high service standards
  • Handled guest concerns and special requests with professionalism
  • Coordinated with departments for smooth daily operations
  • Managed billing, reports, and reservation systems
  • Oversaw crew performance and scheduling on board

Timeline

Senior Receptionist

Windstar Cruises LLC
12.2023 - Current

Receptionist

Windstar Cruise
01.2023 - 12.2023

Front Office Team Leader

JW Marriott Marquis
07.2021 - 09.2022

Front Office Supervisor

The Westin Hyderabad Mind space
11.2018 - 06.2021

Front Office Associate

The Westin Hyderabad Mind space
06.2016 - 11.2018

10th - undefined

Rajasthan State Board

12th - undefined

Rajasthan State Board

Diploma - Hotel Management & Aviation

Kingfisher Training Academy

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Rahul SharmaExperienced hospitality professional with a strong background as a Senior Receptionist and Front Desk Supervisor in luxury cruise and hotel settings. Skilled in guest service, front office operations, and crew management, with a proven ability to lead teams, resolve issues efficiently, and ensure exceptional guest satisfaction.