Rahul Sharma

• Led a successful transition of two critical projects for a major healthcare client, ensuring all deliverables were met on time through meticulous planning, coordination, and execution of knowledge transfer activities.
• Currently leading a team of 42 employees across multiple functions, fostering a collaborative environment that emphasizes continuous improvement and accountability, resulting in consistent achievement of SLA/KPI targets.
• Handling Contract management part of client and Ensuring that signed contracts are setup and communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation.
• Proficient in SAP transaction codes to perform complex data retrieval operations, detailed contract management processes, and in-depth pricing research to support business objectives.
• Verify customer eligibility and contract compliance from vendor and GPOs, ensuring adherence to contractual terms.
• Prepare and present detailed pricing reports and analytical insights to senior management, supporting strategic decision-making processes with data-driven recommendations and actionable insights.
• Prepare and present pricing reports and analysis to management, supporting strategic decision-making.
• Developed standard operating procedures and training materials for new process implementations.
• Own the process metrics. Developed and monitored key performance indicators (KPIs) to assess team performance and operational success.
• Responsible for identifying area of opportunities through lean Six sigma & automation in order to give productivity release. Developed and executed strategic plans for operational excellence resulting reduction in duplicate of work by 6-8% and FTEs benefit.
• Responsible for preparing interactive dashboard and reports by using MS office and power BI, enabling data-driven decision making for stakeholders.
• Conduct detailed annual performance appraisals for team members, providing constructive feedback, identifying development opportunities, and creating personalized growth plans to enhance individual and team performance.

• Led end-to-end transition of dispute & deduction part of client dealing in FMCG segment.

• Successfully completed remote knowledge transfer of critical deduction segment, delivering results per defined TAT and SLA.

• Managed a team of 20 employees and ensure that all key metrics of performance as per the client SLA/KPI are met and exceeded

• Leads and directs the workforce in problem identification, problem solving and implementing continuous improvement measures.

• Drove performance improvement through process automation, successfully implementing automation for 25 accounts and delivering productivity benefits.

• Responsible to manage disputes, deductions and collections of US based customer. Managing trade and non-trade deductions by investigating and analyzing discrepancies, ensuring compliance with company policies and industry standards.

• Oversee a team of collection to manage accounts receivable, ensuring prompt and accurate payment collection.

• Monitor and analyze aging reports to identify trends and recommend corrective actions.

• Responsible to process credit and rebill in response to valid deductions to meet Monthly KPI and DDO. Also maintaining accurate records and facilitating timely adjustments to customer accounts.

• Oversee the write-off process for unresolved deductions, preparing detailed reports and justifications for management review

• Responsible for setting customer master data and Cash application of incoming payment in SAP.

• Operational Excellence – ensuring timely deliverables of assigned activities, weekly reports to leadership, various visual management tools such as 3x3 charts/ SIPOC/FMEA etc.

• Order to cash analyst (Expertise -MDM, Invoicing & Cash application)

• Managed activities related to collection