Rahul Sharma
Bilaspur
Summary
Dynamic Branch Operation Manager with extensive experience at Bajaj Finance Limited, excelling in credit analysis and client relationship management. Proven track record in enhancing operational efficiency and resolving complex issues. Adept at leading teams and implementing strategic plans to drive business growth and improve service delivery.
Overview
7
7
years of professional experience
Work History
Branch Operation Manager - Credit Operation
Bajaj Finance Limited.
Jahu
01.2023 - Current
- Handling all operations and management work.
- Interact with customers to provide effective services, and advise customers for their benefit.
- Working as a relationship executive in the gold loan business.
- Manage branch admin work.
- Having knowledge in vehicle loans, salaried loans, doctor loans, personal loans, and consumer durable loans.
- Review and update credit and loan files.
- Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.
- Compute payment schedules.
- Analyze potential loan markets, and develop referral networks to locate prospects for loans.
- Explain services or policies to clients, such as debt management program rules, the advantages and disadvantages of using services, or creditor concession policies.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategic plans to achieve company objectives.
Assistant Operation Manager
Bajaj Finance Limited.
Rampur Bushahr
07.2021 - 12.2022
- Ensured that all operational tasks were completed within established timeframes.
- Organized special events such as conferences or workshops aimed at enhancing organizational performance.
- Reviewed existing systems and identified areas where improvements could be made.
- Resolved customer complaints promptly and professionally.
- Communicated clear action plans to optimize results and successfully execute operational activities.
Operation Executive
Bajaj Finance Limited.
Karsog
02.2020 - 06.2021
- Maintained up-to-date records of all operational activities in accordance with company policies and procedures.
- Established effective communication channels between departments within the organization to facilitate collaboration.
- Identified potential risks associated with daily operations activities and developed strategies to mitigate them.
- Resolved customer complaints in a timely manner by liaising between customers and internal teams.
- Reviewed customer feedback surveys for insights into improving service delivery processes.
Cashier
Hinduja Leyland Finance Limited.
Bilaspur
08.2018 - 02.2020
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Master of Commerce -
Govt. Post Graduate College
Bilaspur, Himachal Pradesh01.2018
Bachelor of Commerce -
Govt. Post Graduate College
Bilaspur, Himachal Pradesh01.2016
High School Diploma -
Swami Vivekanand Sen. Sec. School
Ghumarwin, Himachal Pradesh01.2012
Matriculation -
Swami Vivekanand Sen. Sec. School
Kandrour, Himachal Pradesh01.2010
Skills
- Marketing
- Auditing
- Branch operations
- Risk management
- Credit analysis
- Client relationship management
- Teamwork and collaboration
- Leadership
Languages
- Hindi
- English
Activities
- Sports
- Reading
- Music
Timeline
Branch Operation Manager - Credit Operation
Bajaj Finance Limited.
01.2023 - Current
Assistant Operation Manager
Bajaj Finance Limited.
07.2021 - 12.2022
Operation Executive
Bajaj Finance Limited.
02.2020 - 06.2021
Cashier
Hinduja Leyland Finance Limited.
08.2018 - 02.2020
Master of Commerce -
Govt. Post Graduate College
Bachelor of Commerce -
Govt. Post Graduate College
High School Diploma -
Swami Vivekanand Sen. Sec. School
Matriculation -
Swami Vivekanand Sen. Sec. School
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