Rahul Sharma
Bengaluru
Summary
Goal-driven Software Professional with 7.5+ years of IT experience, adept at troubleshooting various Enterprise grade products. Ready to take on dynamic responsibilities to leverage technical proficiency and analytical skills to drive to the advancement of an organization's growth potential.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Applications Engineer
SolarWinds India Private Limited
Bengaluru
05.2025 - Current
- Provide technical assistance to L2/L3 and escalated tickets, maintaining operational SLAs across multiple SolarWinds product pillars.
- Develops custom scripts and code for new features for multiple modules and product pillars
- Data-driven approach to Feature Requests prioritization, focusing on customer value, product roadmap alignment, and long-term benefits.
- Analysis of closed tickets to derive insights from it like uncovering frequently occurring problems, known defects, or configuration gaps to improve product quality and customer experience.
- Conduct regular cadence calls with customer to understand their requirements,pain areas and take corrective action to improve overall experience.
- Work closely with Product Management, Engineering, and Support to align customer needs with product enhancements and influence product development.
Software Senior Engineer
Dell Technologies
Bengaluru
02.2021 - 05.2025
- Worked as an Escalation Engineer for Dell ECS/ObjectScale, taking ownership of high-priority, complex cases escalated from frontline and senior support engineers.
- Proficiency in Linux system administration, networking (TCP/IP, DNS, load balancing), and storage protocols (NFS, S3, CAS).
- Address and perform root cause analysis (RCA) of complex live production incidents and cross-platform issues involving OS, networking, hardware, and fabric, along with code-level troubleshooting in JAVA.
- Scripting and automation skills for internal tools for serviceability, escalations, and the Recovery project (Bash, Python, and Ansible).
- Work directly with the Product Development Team to provide defect reports and reproducible test cases.
- Validate software patches, hotfixes, and new releases before delivering them to customers.
Senior Systems Engineer
Infosys Limited
Bengaluru
05.2018 - 02.2021
- Worked extensively with EMC Watch4Net (ViPR SRM) for performance monitoring, reporting, and capacity analysis across storage, network, and infrastructure components.
- Used EMC Smarts for event correlation and root cause analysis to reduce alert noise and identify true faults.
- Collaborated seamlessly with network teams to streamline the integration and onboarding of new devices (LAN/WAN).
- Collaborated with cross-functional teams to troubleshoot incidents and implement corrective actions.
- Provided training and mentorship to new team members, guiding them through the complete process lifecycle.
Education
B.Tech - Electronics and Communication Engineering
Silicon Institute of Technology
Bhubaneshwar2016
Skills
- Experience with distributed systems, Linux server, Windows server, Docker containers, and network troubleshooting
- AWS S3, IAM, REST APIs, MSSQL, Storage, and cloud technology
- Java, Python, Shell scripting
- Monitoring and Observability
- Cross-functional collaboration
Certification
• Dell Specialist - Implementation Engineer ECS Version 1.0
• Dell Associate - Information Storage and Management Exam
• Dell Networking Foundations
• SolarWinds Observability Self-Hosted Network Monitoring
• Dell Associate - Information Storage and Management Exam
• Dell Networking Foundations
• SolarWinds Observability Self-Hosted Network Monitoring
Timeline
Applications Engineer
SolarWinds India Private Limited
05.2025 - Current
Software Senior Engineer
Dell Technologies
02.2021 - 05.2025
Senior Systems Engineer
Infosys Limited
05.2018 - 02.2021
B.Tech - Electronics and Communication Engineering
Silicon Institute of Technology