RAHUL SHARMA

Company Overview: WhatsApp API Marketing Automation platform serving D2C, e-commerce, and non-ecommerce businesses, leveraging AI chatbots.

• Led Customer Success for 90+ brands globally, holding 65% of the Company's MRR and supporting 4X revenue growth over the past 2 years.
• Built scalable CS processes across onboarding, implementation, integrations, and support.
• Led third-party API integrations; drove retention, upsells, and cross-sells.
• Led customer review initiatives on G2 and Shopify to boost product visibility and trust.
• Bridged customer insights to product/development teams; aligned with sales and marketing on success and growth strategies.
• WhatsApp API Marketing Automation platform serving D2C, e-commerce, and non-ecommerce businesses, leveraging AI chatbots.

Company Overview: Unbxd is a PIM (Product Information Management) platform for e-commerce businesses.

• Delivered PIM solutions for clients across the US, Australia, and India.
• Mentored new account managers and improved onboarding flows.
• Unbxd is a PIM (Product Information Management) platform for e-commerce businesses.

Company Overview: Capillary is a CRM and loyalty platform that helps omnichannel retailers improve customer engagement and retention.

• Managed end-to-end solution delivery and loyalty tech implementation for SEA enterprise clients.
• Capillary is a CRM and loyalty platform that helps omnichannel retailers improve customer engagement and retention.

Company Overview: allGeo is a field service automation platform offering tracking, payroll, and compliance tools for mobile workforces.

• Built and scaled CS function from scratch.
• Drove retention and QBRs; supported pre-sales, POCs, and churn reduction.
• AllGeo is a field service automation platform offering tracking, payroll, and compliance tools for mobile workforces.

Company Overview: LeadSquared is a CRM and marketing automation platform focused on improving sales efficiency and customer lifecycle management.

• Managed 100+ clients across enterprise & SME segments.
• Delivered onboarding, renewals, upsells, and integration planning.
• Led product training, built project SOWs, and advised on third-party integrations.
• Piloted a churn prediction framework to boost CS efficiency and retention.
• LeadSquared is a CRM and marketing automation platform focused on improving sales efficiency and customer lifecycle management.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.