Rahul Shaw
Contingent Workforce Management and Recruitment professional
Hyderabad
Summary
Recruitment professional with 12+ years of experience across the U.S. and Latin America, specializing in building and leading high-performing recruiting teams. Skilled in client management, with a strong track record of maintaining service excellence through regular engagement, performance reviews, and strategic feedback. Proven ability to drive business development and streamline hiring through expert use of VMS platforms, ATS systems, and job search technologies.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Associate Director
eTeam Inc
10.2021 - Current
- Handled clients across various sectors, including IT, Engineering and Pharmaceuticals.
- Established strong relationships with key MSP partners, creating mutually beneficial opportunities for growth and collaboration.
- Maintained compliance with industry regulations, Client SLAs while adapting to changes in best practices as needed.
- Utilized Vendor Management Systems (VMS) including SAP Fieldglass, Beeline, AccelerationVMS, ProWand, and Workforce Logiq to manage contingent workforce processes and ensure compliance with client requirements.
- Led teams of up to 30 personnel, supervising daily performance as well as training and improvement plans.
- Coordinated with MSPs on a day-to-day basis and establishing healthy relationships with them.
- Maintained Contractor relationships - Contractor retention.
- Prepared candidates for the interview and took interview debrief.
- Responsible to secure priority/heads-up requirements from MSPs.
- Participated in weekly supplier calls, monthly client connect and scorecard review calls.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time.
- Assisted senior leadership in managing aspects of operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program.
- Used industry expertise, customer service skills and analytical nature to resolve client related concerns and promote loyalty.
Senior Delivery Manager
iConma LLC
12.2018 - 08.2021
- Oversaw delivery for over 15 clients across IT, Engineering, and Professional verticals.
- Managed a team of more than 12 recruiters and 4 Recruiting Managers.
- Supported National Account Managers by providing recruiting insights and ensuring timely delivery on urgent requirements.
- Conducted weekly meetings with the Vice President to discuss client updates and assess recruiter and Recruiting Manager performance.
- Finalized and approved resumes prior to submission to clients.
- Served as the primary point of contact for client recruitment efforts and updates.
- Participated in weekly MSP calls, sharing relevant updates with the corresponding team and recruiters.
- Generated and distributed daily, weekly, and quarterly reports to Account Managers and Vice Presidents.
- Maintained accurate tracking of daily client activities using SharePoint and Microsoft Excel.
- Collaborated with the BGC and Onboarding teams to expedite processes by supplying necessary documentation and coordinating with candidates.
- Mentored new Recruiting Managers and Senior Recruiters to enhance team performance.
- Conducted interviews for Recruiting Manager and Senior Recruiter positions to meet current hiring needs at iCONMA.
Service Delivery Professional
eTeam Inc.
04.2018 - 11.2018
- Act as the primary point of contact for over 18 MSP coordinators.
- Managed activities on the client portal (VMS) to ensure smooth operations.
- Coordinated with the background check and onboarding teams to facilitate efficient processes.
- Achieved a resume shortlisting rate of 70-80%.
- Helped prepare candidates for interview and took debrief after interviews.
- Engaged in daily communication with MSPs to expedite the shortlisting and interview processes.
- Tracked and recorded starts and achievements using SharePoint.
- Lead by example through hands-on recruitment when necessary.
- Oversaw the approval process for resumes before submission.
- Managed a team of 6 recruiters and 1 Recruiting Manager, ensuring optimal team performance.
- Assisted the Portfolio Director in developing effective recruiting strategies for improved outcomes.
- Conducted interviews to fulfill the team's recruitment needs.
Team Leader
Artech LLC
10.2012 - 04.2018
- Served as the face of Artech and the primary point of contact for MSPs
- Managed the productivity of the recruitment team across Engineering, Finance, and Aerospace sectors
- Delivered workforce solutions to clients, including both contingent and vendor services
- Oversaw all aspects of client relationships, ensuring high standards of service
- Ensured the timely delivery of activities in accordance with SLAs established for clients
- Demonstrated competency in all aspects of the recruiting process to support the efforts of recruiters
- Collaborated effectively with cross-functional teams including Onboarding, Contractor Care and HR.
- Managed activities on various VMS platforms, including Fieldglass, Provade, and Beeline
- Coordinated background checks and on-boarding processes for consultants
- Drove revenue growth and maintained client satisfaction
- Developed and delivered training presentations to the recruitment team for enhanced understanding of client needs and products
- Approved resumes prior to submission to clients
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their potential.
Education
Post Graduate Diploma in Human Resource Management -
Symbiosis Center For Distance Learning
Pune 05.2001 -
Bachelor of Commerce - Accounting And Finance
University of Calcutta
Kolkata, India 05.2001 -
Diploma in Human Resources - undefined
Alison
Customer Service Professional Certificate - undefined
Zendesk
Certified LinkedIn Recruiter - undefined
LinkedIn
Negotiation Professional Certificate - undefined
American Negotiation Institute
Skills
Team collaboration and leadership
Performance evaluations
Coaching and mentoring
Recruiting and interviewing
Applicant Tracking System (ATS)
Vendor Management System (VMS)
MS Office
Job Portals
Work Planning and Prioritization
Key relationship management
Awards
- Pinnacle Award, eTeam Inc, 12/01/22
- Outstanding Performance, iCONMA LLC, 12/01/19
- President Circle Lead, Artech LLC, 07/01/17
- Team of the Quarter, Artech LLC, 07/01/17
- Team of the Quarter, Artech LLC, 07/01/15
- High Pot of the Month, Artech LLC, 04/01/13
- Rookie Award, Artech LLC, 12/01/12
Hobbies
Travel
Fitness
Timeline
Associate Director
eTeam Inc
10.2021 - Current
Senior Delivery Manager
iConma LLC
12.2018 - 08.2021
Service Delivery Professional
eTeam Inc.
04.2018 - 11.2018
Team Leader
Artech LLC
10.2012 - 04.2018
Post Graduate Diploma in Human Resource Management -
Symbiosis Center For Distance Learning
05.2001 -
Bachelor of Commerce - Accounting And Finance
University of Calcutta
05.2001 -
Diploma in Human Resources - undefined
Alison
Customer Service Professional Certificate - undefined
Zendesk
Certified LinkedIn Recruiter - undefined
LinkedIn
Negotiation Professional Certificate - undefined
American Negotiation Institute