Rahul Shetty
Navi Mumbai
Summary
Experienced and customer-focused Front Desk Executive with a proven track record of delivering exceptional guest service and streamlining front desk operations. Skilled in team leadership, conflict resolution, and hospitality management, with 5+ years of experience in high-traffic hotel or corporate environments. Adept at training and supervising front desk staff, managing reservations and billing systems, and maintaining high standards of professionalism and efficiency. Known for strong communication skills, attention to detail, and the ability to create a welcoming and organized front office environment.
Overview
8
8
years of professional experience
Work History
Front Desk Executive
Zion International
06.2022 - 04.2025
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Processed financial transactions accurately, balancing cash drawers daily and managing invoices.
- Upheld hotel policies while remaining empathetic towards guest concerns or complaints.
- Developed rapport with clientele through attentive listening and personalized service recommendations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Relationship Manager
Omega Healthcare Management Services Private
03.2021 - 05.2022
- Build and maintain strong, long-term relationships with assigned customers or client groups (e.g., patients or provider groups).
- Serve as the primary point of contact for customer inquiries, escalations, and service needs.
- Develop a deep understanding of client needs, objectives, and challenges within the healthcare environment.
- Monitor customer satisfaction and proactively address concerns before they escalate.
Customer Relations Executive
Adidas Store
06.2017 - 01.2021
- Serve as the primary point of contact for customer inquiries, escalations, and service needs.
- Develop a deep understanding of client needs, objectives, and challenges within the healthcare environment.
- Monitor customer satisfaction and proactively address concerns before they escalate.
- Maintained detailed records of customer interactions to improve future experiences and identify trends or issues needing attention.
Education
HSC -
Shiravane College
Nerul, Navi Mumbai03.2017
SSC -
M.G.M Academy High School
Virar, Mumbai03.2015
Skills
- Problem anticipation and resolution
- Guest service and assistance
- Computer Skills
- Guest experience management
- Verbal and written communication
- Data Entry
- Administrative Support
- Financial Transactions
- Hospitality etiquette
Timeline
Front Desk Executive
Zion International
06.2022 - 04.2025
Customer Relationship Manager
Omega Healthcare Management Services Private
03.2021 - 05.2022
Customer Relations Executive
Adidas Store
06.2017 - 01.2021
HSC -
Shiravane College
SSC -
M.G.M Academy High School
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