Rahul Shrivastava
Bhopal
Summary
To excel in the field of production in three fields, process of learning, developing & working cohesively with my teammates in an organization. I want to join & enhance further my skills & strengths in conjunction with the company goal & objectives.
Overview
20
20
years of professional experience
Work History
Sr. Customer Service Executive
TCTS (Tata Communications Transformations Services Pvt. Ltd.)
02.2023 - Current
- Currently working as a Sr. Customer Service Executive EMP ID 6022241 (PMO-GIS Lead Centrally PAN India) in TCTS (Tata Communications Transformations Pvt. Ltd.) from based of Bhopal Location from February 2023 to at present.
Sr. Customer Service Executive
TCTS (Tata Communications Transformations Services Pvt. Ltd.)
11.2018 - 01.2023
- Working as a Sr. Customer Service Executive EMP ID 6022241 (MPCG Circle) in TCTS (Tata Communications Transformations Pvt. Ltd.) from based on Bhopal Location from November 2018 to January 2023.
GIS Executive (MPCG)
Lobo Solutions
04.2015 - 11.2018
- Working as a GIS Executive (MPCG) in TCTS (Tata Communications Transformations Pvt. Ltd.) from the roll of agency contractor Lobo Solutions in Bhopal Location from April 2015 to November 2018.
Executive
Bharti Airtel (TDS Group)
07.2013 - 03.2015
- Working as an. Executive in Bharti Airtel (TDS Group) which is a GIS (Geographical Information System) Bhopal (Malviya Nagar) from July 2013 to March 2015.
MIS
Janpad Panchayat
06.2012 - 06.2013
- Working as an. MIS in Janpad Panchayat which is a MGNREGA (Mahatma Gandhi National Rural Employment Guarantee Act) of Central Govt. Scheme, Bhopal from June 2012 to June 2013.
MIS & GIS
Personnel Staffing Solution
07.2008 - 07.2011
- Working as an MIS & GIS in Personnel Staffing Solution which is a UGCM part of Bharti Airtel ltd, Bhopal from July 2008 to 2011.
MIS
Ankur Sales Agency
07.2006 - 07.2008
- Worked as an MIS in Ankur Sales Agency which is a UGCM Vendor part of Bharti Airtel ltd, July 2006 to July 2008.
Data Entry
ING-Vysya Life Insurance
11.2005 - 03.2006
- Worked as a Data Entry in ING-Vysya Life Insurance Nov 2005 to Mar 2006.
Education
Diploma - Computer Application (D.C.A.)
B. Com - undefined
Barkatullah University
Bhopal, M.P.01.2008
Intermediate Examination - undefined
M.P. board for Secondary Education
Bhopal01.2003
High school Examination - undefined
M.P. Board for Secondary Education
Bhopal01.2001
Skills
- Operating System: Windows 7, Windows 10, Web technologies
- GIS & Office Tools: Oracle, GE’s Small World, Lepton, Google Earth, MS-Office
Languages
English
Hindi
Hobbies and Interests
Finance, Production, HR & Mgmt.
Personal Information
- Caste: Hindu (kayastha)
- Expected Salary: Negotiable
- Father's Name: Mr.Mukut Shrivastava
- Number of Children: One Child (Girl)
- Religion: Hindu
- Date of Birth: 1984-10-19
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Area Of Interest
- Finance
- Production
- HR & Mgmt.
Personal data processing
I hereby declare that the above information given above is true to the best of my knowledge & belief.
Declaration
I herby declare that the above information given above is true to the best of my knowledge & belief.
Current Profile (PMO-GIS)
- Maintaining & measuring GIS KPI’s from PAN India (CAT-C New Service Delivery/GFR/ DFR (Daily Fault Report)/Chamber (FOSC/buried JC/Aerial JC)/SMP Vs GIS (Building + Node) reconciliation.
- Weekly review with GIS Leads & Users from Region wise.
- Prepared on Weekly basis reports related to GIS KPI’s.
- Prepared Weekly PPT need to be reviewing with TTL governance team.
- Review with circle Deployment on customer requirement and escalations frequently. Periodic reviews with cluster team for alignment with customer requirement.
- Support Co-ordinate with GIS Leads & user’s team for day-to-day activities, reports. & Interaction with various departments and cross functional teams.
Previous Profile (MPCG Circle)
- Maintaining & measuring KPI’s from Circle level (GIS/A2UG/O&M Mat. Reco/Infra Activity/Project)
- Working in small world (Smart Inventory) on updated all activities related to TCL fiber for MPCG Circle.
- Prepared on Monthly Report in TTSL Material reconciliation & sign off with vendor in MPCG.
- Prepared on Monthly Report in chamber visibility & Civic activity in MPCG.
- Prepared on Monthly Report in excel in Aerial to UG data in MPCG.
- Support & Co-ordinate with TL team for day-to-day activities, reports. Interaction with various departments and cross functional teams.
- Review with circle Deployment on customer requirement and escalations frequently. Periodic reviews with cluster team for alignment with customer requirement.
Periodic Report generation
Daily, weekly & monthly generate reports pertaining to improving the health of the Network.to circle level related to KPI’s.
GIS Executive (MPCG) Profile
- Working in E-GIS flow on updated all activities related to TTSL fiber for MPCG Circle.
- Working also in small world (Smart Inventory) on updated all activities related to TCL fiber for MPCG Circle.
- Developing and designing of all different types of GIS reports.
- Prepared on Daily basis fiber cut data in excel sheet for MPCG.
- Prepared on Monthly Report in TCL & TTSL Material reconciliation data in MPCG.
- Prepared on Monthly Report in chamber visibility data in MPCG.
- Prepared on Monthly Report in excel in Aerial to UG data as well as online based portal operate in MPCG.
- Fiber feasibility tool used in daily basis for circle level & also prepared Cable Saved Data Maintain on Daily basis.
- Co-ordinate with TL help updated in GIS at cluster wise in MPCG.
- Approx. 11000 Km TTSL & 2000 Km fiber route maintain in GIS at single handedly.
Timeline
Sr. Customer Service Executive
TCTS (Tata Communications Transformations Services Pvt. Ltd.)
02.2023 - Current
Sr. Customer Service Executive
TCTS (Tata Communications Transformations Services Pvt. Ltd.)
11.2018 - 01.2023
GIS Executive (MPCG)
Lobo Solutions
04.2015 - 11.2018
Executive
Bharti Airtel (TDS Group)
07.2013 - 03.2015
MIS
Janpad Panchayat
06.2012 - 06.2013
MIS & GIS
Personnel Staffing Solution
07.2008 - 07.2011
MIS
Ankur Sales Agency
07.2006 - 07.2008
Data Entry
ING-Vysya Life Insurance
11.2005 - 03.2006
Diploma - Computer Application (D.C.A.)
B. Com - undefined
Barkatullah University
Intermediate Examination - undefined
M.P. board for Secondary Education
High school Examination - undefined
M.P. Board for Secondary Education