Rahul Singh
Project Lead
Kolkata,West Bengal
Summary
Motivated Project Lead with a proven track record of successfully managing and executing complex projects. Skilled in coordinating cross-functional teams, handling multiple priorities, and delivering high-quality results within tight deadlines. Seeking a challenging position where I can utilize my leadership abilities and project management expertise to drive business growth and exceed organizational goals.
Overview
16
16
years of professional experience
Work History
Project Lead
Tata Consultancy Services
Kolkata, West Bengal
12.2022 - Current
- Identifed and mitigated risks associated with the project, leading to fewer unexpected issues
- Monitored project progress to ensure deadlines were met, and took corrective action when necessary
- Facilitated team meetings and provided regular updates to stakeholders, resulting in improved communication and collaboration
- Liable to manage the SAP logistics team of 30 members and keep track of SLA,KPI, RCA etc
- Learning and working on new demand planning and forecast tool Relex
Assistant Manager
Tata Consultancy Services
Kolkata, West Bengal
10.2018 - 08.2022
- Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction by 2.5% to 3% weekly
- Coached and mentored employees to help them reach their full potential, resulting in a 3% to 4% weekly increase in productivity
- Managed a team of 35 to 40 employees, setting goals and delegating tasks to ensure that deadlines were met
- Established and maintained relevant checks controls via feedback system to monitor the operations of the team
- Developed and monitored KPIs to ensure that goals and objectives were met on time and within budget
- Developed business strategies by identifying areas of process improvements and providing inputs for business eficiency and transformation activities.
Team Lead
Tata Consultancy Services
Kolkata, West Bengal
09.2017 - 10.2018
- Identified customer needs and communicated benefits of products and services, along with the billing structure
- Shared analysis with the delivery excellence team resulting in a 12% increase in customer satisfaction survey
- Developed and maintained an up-to-date knowledge of the company’s products and services with timely coaching and mentoring peers and team members to drive excellence and enhanced customer experience
Case Manager
Tata Consultancy Services
Mumbai, Maharashtra
06.2012 - 07.2015
- Monitored client/customer order progress and maintained up-to-date case records to ensure compliance with regulations and best practices
- Facilitated timely updates with customers to discuss case progress and offer interdisciplinary support until order closed
- Took customer valuable feedback to enhance the customer experience if needed.
Subject Matter Expert
Sitel India Pvt Limited
Mumbai
01.2008 - 01.2012
- Developed an in-depth understanding of the company’s products and services, becomingthego-tosourceforquestionsandinquiriesfrominternalandexternal stakeholders
- Developed training materials and conducted workshops to ensure that teams have the right skills and knowledge to succeed
- Maintained relationships with internal and external stakeholders to ensure alignment and collaboration
- Handling escalated customer complaints, providing appropriate solutions and alternatives within time limits
Education
Bachelor of Science - IT
Sikkim Manipal University
06.2004 - 08.2008
Skills
Employee performance evaluations
undefinedTimeline
Project Lead
Tata Consultancy Services
12.2022 - Current
Assistant Manager
Tata Consultancy Services
10.2018 - 08.2022
Team Lead
Tata Consultancy Services
09.2017 - 10.2018
Case Manager
Tata Consultancy Services
06.2012 - 07.2015
Subject Matter Expert
Sitel India Pvt Limited
01.2008 - 01.2012
Bachelor of Science - IT
Sikkim Manipal University
06.2004 - 08.2008
Learning new skills
Learning skills are habits that can be used throughout our life to complete projects and communicate effectively. They can continuously be developed and improved to help us accomplish daily tasks or achieve your career milestones
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