RAHUL SINGH
Noida
Summary
To work in an environment where my skills would help to achieve the goals and promote the success of the organization and work in an innovative and co-operative environment which provides an opportunity for learning and growth with high levels of initiative and enthusiasm.
Overview
8
8
years of professional experience
Work History
Service Desk Engineer
MICROLAND LIMITED
01.2021 - Current
- Serving as the point of contact for all user request and resolving support group
- Taking end to end ownership of call and ticket to ensure timely closure and resolution.
- Taking remote of system troubleshooting and doing outlook set up,printer configuration,software installation
- Basic server knowledge active directory,Dns,Dhcp
- Basic network knowledge. internet setting
- Managing and configuring our office 365 including exchange online sharepoint online and teams.
- Iserve tool management -incident,Service Request,
- Monitor incident and problem status to closure with in define SLA
- Basic knowledge of ITIL process
Associate Customer Support
TECH MAHINDRA LIMITED
05.2019 - 06.2020
- Resolve customer complaints regarding network issue of vodafone idea and provide queries via 70% email and 30% call.
- Make sure that customer’s Issues are attended and all their concern are resolved.
Junior Engineer-technical Support
IENERGIZER IT SERVICE LIMITED
09.2015 - 06.2017
- Trouble shoot and configure software and hardware.
- Installation of microsoft 365 and ms outlook troubleshooting.
- IP configuration.
- operating system installation and troubleshooting.
Education
BCA -
M.D university
01.2013
12th -
CBSE board
01.2010
10th -
CBSE board
01.2007
Skills
- Desktop connectivity troubleshooting
- Printer installation and support
- Active directory user management and trouble shooting
- O365 installation and troubleshoot
Timeline
Service Desk Engineer
MICROLAND LIMITED
01.2021 - Current
Associate Customer Support
TECH MAHINDRA LIMITED
05.2019 - 06.2020
Junior Engineer-technical Support
IENERGIZER IT SERVICE LIMITED
09.2015 - 06.2017
BCA -
M.D university
12th -
CBSE board
10th -
CBSE board
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