Accounts professional with a proven track record of exceeding goals and continuously increasing
efficiency through innovative ideas and robotic process automation.
Want to succeed in a stimulating and challenging environment where I can feed my passion for
innovation and contribute to the company's success while gaining advancement opportunities.
Overview
10
10
years of professional experience
1
1
Language
Work History
Senior Associate
Black Box Corporation
Bangalore
03.2022 - Current
Managed the transition of the OTC (credit and collection) process from the United States to India
Managing a collection portfolio of 70 million dollars for the United States and Canada
Documenting the process and developing SOPs, as well as recommending best practices
Streamlining the process across all business units
Analyzing client creditworthiness and on boarding new clients
Managing credit holds and collaborating with other departments (Customer Service, Sales, and Billing) to
collect outstanding debts
Preparing various reports, such as Credit Holds, Over 360, Over 180, and so on, for the month end closing
and assessing the portfolio's current standing.
Senior Process Analyst
Broadridge Financial Services
Bangalore
09.2018 - 03.2022
Handle and monitor a $1.2 billion portfolio of 1200 clients in the US and Canada across a 5-person team
Cash forecasting, cash flow optimization, debt and liability reduction, and maintaining a healthy DSO
Regularly monitor client accounts and follow-up on outstanding account receivables
Handle credit holds and investigate historical data for debts and bills
Take steps to encourage timely payments and reconcile receipt statements
Negotiate a payment plan with a client if they are unable to pay in full
Reporting on the open AR on a monthly, quarterly, and annual basis as well as calls with account
managers and business heads
Conduct process training, as well as provide direction and assistance to junior associates
Examine, validate, and ensure the accuracy of the Collections Team's activities
Prepare and maintain trackers, a headcount utilization report, and other management reports.
Associate Accountant Level - 2
First American (India) Pvt. Ltd
Bangalore
08.2015 - 07.2018
Posting daily Receipts
Calling the onshore team for the payments due and follow-up
Updating the payment details into the system
Applying receipts against invoices
Write off customer account balance by creating debit memo and bad debt expenses
Verbal and written communication with Escrow officer and customers for pending issues & follow up of e-mail sent by them
Audit ledgers to ensure they contain correct information, such as Account numbers and invoice numbers.
Accounts Trainee
Air Travel Enterprises India Pvt Ltd
Bangalore
08.2014 - 05.2015
Billing
Interacting with clients over the phone for ticketing queries
Assisting in cheque reconciliation.
Education
BCom - Finance and Accounts
CHRIST UNIVERSITY
May 2014
PUC (12th Std) -
S.E.A. PRE UNIVERSITY
May 2010
10th Std - undefined
May 2005
HSC - undefined
U.P. BOARD Allahābād
Skills
Excellent verbal communication and demonstrated ability to deal tactfully and diplomatically with customers and staff
The ability to establish strong working relationships across functional areas
Capable of working efficiently and accurately in a fast-paced environment, as well as multitasking
Ability to persuade others while maintaining a cooperative working relationship
Capable of developing and maintaining cooperative relationships with customers and co-workers
Technical Skills
MS Office: Word, Excel, Power point.
Oracle R12 (ERP), AX and SAP.
Mark view (Refund/Payable), Atlas (Credit Memo).
Accomplishments
Broadridge Financial Services. - Excellence Award ‘Process Improvement’ – Q2 FY21 (180 hours [.2 FTE] of savings by creating Macros and mail merge for collections) – 2020. Key Contributor Award for the Second Quarter of Fiscal Year 2019. Key Contributor Award for the Third Quarter of Fiscal Year 2020.
Awards at First American (India) Pt. Ltd. - Rewarded as best performing employee for two quarters in 2016 and 2017. HOBBIES Travelling. Investing and trading financial instruments in capital market.