Rahul Singh
Quality Assurance Engineer
Summary
Results-driven technical professional with a strong background in software testing and reverse engineering. Over 7 years of experience in a fast-paced SaaS startup, specializing in hands-on problem-solving. Committed to fostering collaboration between support and engineering teams to drive process and product-level improvements for the benefit of end-users. Thrives in high-pressure situations, quickly adapting to new products, platforms, or a combination of both.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
QA Lead
Virus Positive Technologies
07.2017 - Current
- Virus Positive Technologies (VPT) leads in Affiliate Fraud Management & Brand Protection, using innovative methods to detect non-compliant behaviors and safeguard brands
- Key responsibilities include: - Leading a team of 10 resources - Website/CRM/Web/Mobile/Desktop application testing - Collaborating with internal teams to execute test cases and improve customer processes - Generating test cases and executing test plans (regression, smoke, and functional) - SLA monitoring and data reporting to a leading global eCommerce client - Creating weekly and monthly business reviews (deck creation, data representation, and client presentations) - Bug logging and tracking through Jira for product testing - Extracting and analyzing data via SQL queries and presenting findings through PowerPoint - Implementing reverse engineering for fraud detection - Training new joiners, conducting performance evaluations, and leading new product development through business requirement gathering - Established key metrics and audit processes to ensure goal achievement - Coordinating and Completing projects on time, within budget and scope, setting deadlines, assigning responsibilities, and monitoring progress
- Skilled in reporting for upper management and working with clients to ensure project deliverables meet scope and budget
- Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships.
- Streamlined QA processes for improved efficiency, reducing project completion time.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
- Standardized bug reporting methods for better communication between QA and development teams.
- Mentored junior team members, fostering growth and enhancing team performance.
Education
Bachelor of Technology - Information Technology
Manav Bharti University
Himachal Pradesh 05.2001 -
Skills
Attention to Detail
Customer-Centric Approach
Analytical & Logical Reasoning
Problem Solving
Written Communication Skills
Reporting and Data Analysis
Automation Testing
Industry Expertise: Ecommerce
Zeta & Alation Tools
Security Testing
Stakeholder Management
Documentation Control
Customer Satisfaction
Operational Improvements
Operation Monitoring
Compliance Monitoring
Compliance Testing
Certification
Agile Fundamentals: Including Scrum and Kanban
Accomplishments
- Promoted to Team Lead of a ten-member team within one year of joining the organization
- Achieved a company-leading improvement metric (99.95%) based on the quality assurance scorecard
Awards
- 2021 Employee of the Month, Virus Positive Technologies (2021-2022)
- 2019 Recognized with 'Star Performer,' 'Ace of Initiative,' and 'Motivational Award,' Virus Positive Technologies (2019-2020)
- 2018 Team Player Award, Virus Positive Technologies (2018-2019)
- 2020 High Five Award for working remotely during the pandemic (Lockdown Period)
- 2023 Employee of the Quarter
Additional Information
- Effective time management and self-organization
- Excellent communication (written, oral, presentations, documentation)
- Ability to interact with internal and external stakeholders
- Proven interpersonal skills to influence and manage teams and stakeholders
TECHNICAL SKILLS
- Operating Systems: Windows, iOS, Android, Mac
- Reporting Tools: Jira, Excel
- Other Tools: MS Excel, VMWare, Salesforce lightning CRM, Citrix, Impact, VPNs
- Other skills: Risk Identification, Compliance Understanding, Basic SQL, Database Audit
- Software QA: SDLC, STLC, Bug Life Cycle, Agile Methodologies
- Networking Tools: Fiddler, Charles, Live HTTP Header
- Experience with Zeta & Alation in SQL
Timeline
Six Sigma Foundations
02-2023
Productivity and Time Management for the Overwhelmed
01-2020
Agile Fundamentals: Including Scrum and Kanban
04-2019
QA Lead
Virus Positive Technologies
07.2017 - Current
Bachelor of Technology - Information Technology
Manav Bharti University
05.2001 -