Summary
Overview
Work History
Education
Skills
Timeline
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Lokesh Choudhary

Jaipur

Summary

Cloud & DevOps Engineer with 3+ years of experience in managing VoIP platforms, Linux servers, and hybrid infrastructures. Skilled in AWS services, automation, networking, CI/CD pipelines, and monitoring tools. Proven expertise in Asterisk, Vicidial, and cloud dialer solutions, with a strong background in infrastructure setup, troubleshooting, and server security. Passionate about building scalable, automated, and secure cloud environments.

Overview

3
3
years of professional experience

Work History

Assistant Manager – IT (Cloud & Telephony Systems)

AU Bank
Jaipur
02.2025 - Current
  • Managed AWS-hosted infrastructure and large-scale Linux clusters, ensuring 24/7 uptime, proactive monitoring, root cause analysis, and zero-downtime maintenance for banking and telephony applications.
  • Designed and automated infrastructure tasks, including EC2 provisioning, S3 backup automation, IAM security policies, and alert management using CloudWatch, Nagios, and custom shell/Python scripts.
  • Administered multiple enterprise dialer platforms – Cisco Dialer, Vicidial, and Elision Dialer – handling SIP trunks, IVR flows, inbound/outbound routing, cluster setup, and performance optimization.
  • Built automation scripts for RBI compliance reporting, log analysis, and alert clearance, ensuring audits passed successfully without service interruptions.
  • Performed Linux patching, sanity checks, and hardening across production servers, maintaining strict security and compliance standards.
  • Implemented CI/CD pipelines with GitHub Actions for deployment automation and system updates, reducing manual errors, and improving rollout speed.
  • Collaborated with business and compliance teams to deliver new telephony features, scale infrastructure for business demand, and ensure secure, regulatory-compliant environments.

Senior Technical Support Engineer

Avyukta intellicall Consulting Pvt. LTD.
Jaipur
08.2022 - 01.2025
  • Provided L2 support for Avyukta’s in-house dialer (custom Dialer ISO) for domestic and international clients.
  • Managed Asterisk (SIP, RTP, IVR, trunking, extensions) and VoIP infrastructure (softswitches, Connexcs, VOS3000, A2Z).
  • Performed Linux server setup, patching, monitoring, error debugging, and OS-level security hardening.
  • Automated alerting and log monitoring via Bash scripting, reducing downtime and enabling faster root cause analysis.
  • Resolved VoIP quality issues (jitter, packet loss, signaling), and optimized trunk routing for stable call flows.
  • Maintained technical documentation, RCA reports, and supported the rollout of new dialer features and campaigns.

Intern – IT & Networking

Sunrise computers
Jaipur
03.2022 - 08.2022
  • Delivered remote IT support and resolved network troubleshooting issues.
  • Configured network devices and supported small-scale LAN/WAN setups.
  • Assisted in PC assembly, operating system installation, and basic server deployment.
  • Acquired practical experience in network design, monitoring, and documentation.

Education

B.voc - IT Network Security

Bhartiya Skill Development University
Jaipur

Skills

Cloud: AWS (EC2, S3, VPC, IAM, Route 53, CloudWatch) CI/CD & automation: GitHub Actions, Jenkins, Terraform (basic), Bash scripting Containers: Docker, Kubernetes (EKS – learning) Linux & infra: Linux administration (Ubuntu, CentOS), virtualization (VMware, KVM), server hardening Networking: Network designing, routing, switching, troubleshooting, firewall (pfSense, Cisco ASA) VoIP & dialer: Asterisk (SIP, IVR, RTP, trunking), Vicidial, FreePBX, multi-tenant PBX Monitoring & security: Nagios, Grafana (basic), Fail2Ban, IPTables, CloudWatch Databases: MySQL (installation, replication, backup & restore)

Timeline

Assistant Manager – IT (Cloud & Telephony Systems)

AU Bank
02.2025 - Current

Senior Technical Support Engineer

Avyukta intellicall Consulting Pvt. LTD.
08.2022 - 01.2025

Intern – IT & Networking

Sunrise computers
03.2022 - 08.2022

B.voc - IT Network Security

Bhartiya Skill Development University

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Lokesh Choudhary