RAHUL SINGH
Branch Operations Manager
Jaipur
Summary
Experienced Master of Business Administration currently working as a Branch Operations Manager at HDFC Bank in Jaipur. Specializing in Investment and Retail Branch Banking with over 10 years of experience in the Indian banking sector. Confident in my strong skill set and industry knowledge for continued success in the field.
Overview
10
10
years of professional experience
2021
2021
years of post-secondary education
3
3
Languages
Work History
Branch Operations Manager
HDFC Bank
08.2022 - Current
- Leading a qualified branch operation, cum sales team of 5 or more members.
- Taking care of the audit parameters and compliance part of the branch.
- Improve customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Manage and motivate employees to be productive and engage in work.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintaining the productivity sheet and achieving cross-sell targets.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Customer Service Manager (Deputy Manager)
AU Small Finance Bank, Jaipur
05.2021 - 07.2022
- Authorizer of all financial and non-financial transactions of the branch.
- Taking care of the audit parameters and compliance part of the branch.
- Managing customer service and the relationship of portfolio customers.
- Managing the productivity sheet of team members, including myself, on a daily basis.
Branch Service Partner (Assistant Manager)
Yes Bank, Jaipur
03.2018 - 02.2021
- Leading a qualified branch operation, cum sales service team.
- Authorization of account maintenance instructions, and all the other transactions.
- Authorization of all cash and non-cash transactions, with branch batch open and closing rights.
- Handling cash and FRFC keys.
- Reporting on a daily and weekly basis targets.
- Maintaining the productivity sheet and achieving cross-sell targets.
- Selling of current and savings accounts, life insurance, mutual funds, demat accounts, and lockers, etc.
- Authorization of cash and non-cash transactions, and follow the audit parameters.
Financial Analyst
Deutsche Bank, Jaipur
11.2015 - 02.2018
- Part of Asset Management for Trade Processing team including trade capture and settlement
- Process trade transactions on the trade processing platforms within given deadlines
- Interact with both internal and external parties to resolve trade confirmation and settlement queries
- Capture and confirm Equity and Fixed Income trades from the client in a timely and accurate manner thus ensuring timely settlement and accounting.
- Query resolution in accordance with time frames set out in Client SLAs
- Work with the Custodians and brokers to capture failed trades
- Resolve failed trade queries proactively
- Ensure all errors/breakdown of procedure are documented as per DB Trade Policy
- Assisting Team Manager for Reports and trade details on regular basis
- Drafting Minutes of Meeting & also providing coaching for new team members.
Education
Executive MBA -
R.A. Poddar Institute of Management
01.2022 - 01.2024
International Investment Banking Training Program - Investment Banking
Investment Banking Institute
Pune08-2014
B.B.A - undefined
Poddar International College – Rajasthan University
01.2011 - 01.2014
Sr.secondary - undefined
Rajasthan Board Ajmer
Secondary - undefined
Rajasthan Board Ajmer
Skills
Team leadership
Operations management
Strategic planning and decision-making
Staff development
Performance management
Business development
Interests
Visiting Heritage places & historical places, Reading History for places and people
Accomplishments
- Contest Qualified ‘June Junoon – June 2024’.
- Contest Qualified ‘Raise The Bar – May 2024’.
- Contest Qualified ‘Clash of Titans – March 2024’.
- Awarded by CH for Opening Highest High Variant Accounts in January 2024
- Best Operation in Q1 Awarded by CH for CQI and SQI.
- Contest Qualified ‘Navratri Special – Oct 2023’
- Awarded by CH for Excellent Audit Rating of the Brach 2023
- Outstanding performance in Q3 Oct Nov Dec for Audit Hygiene and Compliance.
- Outstanding performance in Quarter Two 2020-2021 (CASA Conversion and NTF)
- Outstanding performance in Quarter One 2019-2020 (Yes Securities–Value Subscription Plan)
- Outstanding performance in Quarter One 2018-2019 (CASA Conversion and NTF)
- Outstanding performance in Quarter Three 2018-2019 (Life Insurance)
- Promoted to next level before the stipulated time.
- Nominated for many spot awards in the process.
- Awarded Best Team Member within the team for various occasions.
HDFC Bank
AU Small Finance Bank
Yes Bank
Deutsche Bank
Disclaimer
I here by declare that the information provided above is true to the best of my knowledge and belief. {Date} {Signature} Rahul Singh
Personal Details
- Date of Birth: 20/02/1994
- Marital Status: Single
Timeline
Branch Operations Manager
HDFC Bank
08.2022 - Current
Executive MBA -
R.A. Poddar Institute of Management
01.2022 - 01.2024
Customer Service Manager (Deputy Manager)
AU Small Finance Bank, Jaipur
05.2021 - 07.2022
Branch Service Partner (Assistant Manager)
Yes Bank, Jaipur
03.2018 - 02.2021
Financial Analyst
Deutsche Bank, Jaipur
11.2015 - 02.2018
B.B.A - undefined
Poddar International College – Rajasthan University
01.2011 - 01.2014
Sr.secondary - undefined
Rajasthan Board Ajmer
Secondary - undefined
Rajasthan Board Ajmer
International Investment Banking Training Program - Investment Banking
Investment Banking Institute
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