RAHUL SIVAJI
Coimbatore
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Avantor VWR lab Product Pvt Ltd
Coimbatore
06.2022 - Current
- Presently working with SAP, Salesforce, and C4C.
- Order management, customer inquiries, and order status updates.
- Handling customer calls.
- Generating a report on open sales orders for unauthorized credit cards
- Contacting the customer for the credit card information.
- Validating and loading the credit card information into the appropriate accounts.
- Worked on an open RGA report.
Tron Associate (AVOC)
Amazon India private ltd
01.2020 - 01.2021
- Project Atlas-Hercules
- Amazon Robotics-Monitoring
- Maintaining accuracy following metric
Front Office Assistant (FOA)
Kiscol Grands
Coimbatore
04.2019 - 03.2020
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Researched customer complaints or billing issues as necessary.
- Maintained accurate financial records and assisted in preparing monthly reports.
- Scheduled and confirmed appointments, optimizing office workflow and client satisfaction.
Education
B. Sc -
CMS College of Science and Commerce
Coimbatore01.2018
HSC -
HINDUSTHAN Matriculation Higher Secondary School
01.2015
Skills
- Customer RMA management
- Tracking complaints
- Inbound and outbound calling
- Adaptability and flexibility
- Follow-up skills
Timeline
Customer Service Representative
Avantor VWR lab Product Pvt Ltd
06.2022 - Current
Tron Associate (AVOC)
Amazon India private ltd
01.2020 - 01.2021
Front Office Assistant (FOA)
Kiscol Grands
04.2019 - 03.2020
B. Sc -
CMS College of Science and Commerce
HSC -
HINDUSTHAN Matriculation Higher Secondary School
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