Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
ADDITIONAL INFORMATION
Billiards , Chess , Soccer
Generic

RAHUL SIVANANDAN

Summary

Detail-oriented Project Implementation Specialist-SaaS, Projects(HRMS Software – MyCo Admin), Operations & Assit. Sales Manager-Product sales, Senior Billing Executive (SME), Customer Service Associate and handled client accounts for UK and US projects offering 6+ years of experience in related roles. With a strong background in Customer Service, Product Implementation, business development, and relationship management, I am confident that my skills and experience make me an ideal candidate. In my previous role With over 5 years of experience in billing and Customer service, I have developed a strong foundation in managing invoicing, revenue recognition, Banking and Insurance and ensuring accurate financial documentation. My expertise includes working with various billing systems, ensuring compliance with industry standards, and streamlining billing processes to optimize efficiency. Currently, I serve as an Implementation Manager, with extensive experience overseeing payroll operations and systems integration for CRM projects. Expertise in managing the end-to-end implementation of payroll systems, ensuring seamless data integration, and accurate, timely payments. Skilled in financial management, client relationship building, and collaborating with cross-functional teams to address client needs and resolve issues. Demonstrated ability to lead multiple projects (WHMCS - EUK, WHUK, BODHOST, and domestic projects) while ensuring high-quality service delivery and exceeding client expectations. Strong research, problem-solving, and prioritization skills with a commitment to achieving results. Experienced Senior Billing Executive with expertise in financial reporting, auditing, and month- and year-end closings. Organized, dependable, and results-driven professional, committed to achieving team goals and providing exceptional service.

Overview

9
9
years of professional experience

Work History

Project Implementation Specialist

04.2024 - 04.2025
  • As a Product Implementation Manager, I lead the successful execution of software projects like MyCo Admin for clients in India and internationally. I ensure seamless integration, timely deployment, and close collaboration with cross-functional teams to tailor solutions and address client needs. Focused on maintaining high client satisfaction through effective communication, issue resolution, and ongoing support. Eager to leverage my expertise in CHPL to enhance operational efficiency and contribute to organizational growth.

Senior Billing Executive

Esds Software Solution pvt ltd
08.2018 - 04.2024
  • Data Center working with International online projects EUKHOST, WEBHOSTING,(UKbased) BODHOST (US based) with Hypersliceand Host.co.in, ESDS.com (Domestic projects)
  • Generatedand submitted invoices based upon established accounts receivable schedules and terms.
  • Goodexperience in providing servicesfor cPanel Hosting, Reseller(Linux/Windows), WordPressHosting, Email Hosting, Linux/Windows VPS servers, Dedicated Servers, SSL services, Remote Backup, and Domains.
  • Hands-on Virtualization: Hyperslice OnApp Serversand cPanel services on WHMCS projects.
  • Handling and resolving Domainsnames, hosting, and server-related issues via Live Chat and if needed via call too on priority tasks.
  • Managing Internal tasks such as overdue, SSLs, Setup of cPanel Hosting, Reseller(Linux/Windows), WordPressHosting, and Email Hosting.
  • Monitoringthe servicesand creation of invoicesfrom time to time.
  • Technical knowledge in DNS, Updating of DNS, andpointing A recordsand cName records on the registrar end for Domains.
  • Providedexcellent customer service, developing andmaintaining client relationships.
  • Reviewed and reconciled customeraccounts tomanage accuracyof payments.
  • Preparedand submitted monthly billing reports to management for financial overview.
  • Monitored customer accounts to identifyand rectify billing issues.
  • Researched and resolved billing discrepancies toenable accurate billing.
  • Checked payroll, vendor payments, commissions andother accounting disbursements for accuracy and compliance.

Talent Acquisition Specialist

Ampcus Inc-IT Consulting Services Company
04.2018 - 07.2018
  • Sourced and screenedcandidatesfor [Type] rolesand worked with hiring managers to coordinate interviews, offers, and onboarding.
  • Developed andmaintained strong working relationshipswithexecutives, HR team, and hiring managers to foster partnerships that produced consistentresults.
  • Evaluated resumes,interviewed, and presented qualifiedcandidates to hiring managers and solicited feedback to refine recruiting strategy.

Quality Assurance Engineer

Arcons Technology Pvt Ltd
09.2016 - 11.2017
  • Technically sophisticated, resourceful, holding 1.2 years of Information Technologyexperiencein the field of Quality Assurance, Software Lifecycle, User Acceptance Testing (UAT), Front End (UI) Validation.
  • Assessed software bugsand compiled findingsalong with suggested resolutions for development team members.
  • Comprehensive knowledge of the Software Testing Lifecycle. Extensively worked on Web Based Applications, skilled in Web and Desktop Specific Testing. Proficient in Client/Server Testing, Black Box Testing (Manual)

Education

Bachelor of Science - Computer And Information Sciences

MVPsCMCS College
05.2016

Associate of Science - HSC

Bhonsala Military College
Nashik, Maharashtra
01.2011

10th, SSC - undefined

Sacred Heart Convent High School
Nashik, Maharashtra
03.2009

Skills

  • SaaS project implementation
  • Subject matter knowledge
  • Financial services experience
  • Figma design proficiency
  • Technical documentation expertise
  • Operational support coordination
  • Compliance management
  • Account manager for UK projects
  • Client support specialist
  • Client operations management
  • Client account management
  • Operational audits
  • Proficient in project management
  • Data migration and functionality optimization
  • Knowledge of system-level operations
  • Cross-functional communication skills
  • Proficient in invoice management
  • Billing intake management
  • Billing research and analysis
  • Resolving critical billing issues for clients
  • Work-in-progress and bill-in-advance tracking
  • Coordinating multiple projects
  • Effective time management
  • Payment processing and auditing
  • Manual testing expertise
  • SQL data analysis
  • DNS management and updates
  • International customer service
  • Product invoicing and modifications
  • Web hosting control panel expertise
  • Live chat proficiency
  • Proficient in MS Excel
  • Expertise in virtual private servers
  • Linux-based web solutions
  • Azure cloud services experience
  • Consulting in recruitment strategies
  • Email hosting and SSL renewal knowledge
  • High-quality customer service assessment
  • Client training
  • Telephone and email etiquette
  • Business analysis
  • Project management
  • Implementation management
  • Client management
  • Software development life cycle
  • Customer support
  • Customer needs assessment
  • Project coordination
  • Delivery management
  • Goals and performance
  • Sales reporting
  • Team building and development
  • Sales team supervision
  • Store improvement skills
  • Client needs assessments
  • KPI monitoring
  • Relationship building and management
  • Team management
  • Personnel training
  • Operations
  • CRM software proficiency
  • Claims management
  • Cross-selling strategies
  • Performance improvement
  • Data reporting
  • Revenue monitoring
  • Presentations and meetings
  • Effective selling strategies
  • Product shipping procedures
  • Sales team evaluations
  • Sales tracking
  • Sales coordination
  • Relationship building
  • Business development and planning
  • Operating procedures and policies
  • Time management
  • Operations management
  • Customer billing
  • Customer complaint resolution
  • Client base retention
  • Strategic planning
  • Customer trend analysis
  • Account acquisition
  • Goal setting and achievement
  • Closing techniques
  • Operations monitoring
  • Staff training
  • Staff management
  • Employee relations and conflict resolution
  • Decision-making
  • Inventory management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Customer relationship management
  • Supply chain management
  • Expense reports
  • P&L management
  • Performance evaluations

LANGUAGES

English
Hindi
Malayalam
Marathi

Timeline

Project Implementation Specialist

04.2024 - 04.2025

Senior Billing Executive

Esds Software Solution pvt ltd
08.2018 - 04.2024

Talent Acquisition Specialist

Ampcus Inc-IT Consulting Services Company
04.2018 - 07.2018

Quality Assurance Engineer

Arcons Technology Pvt Ltd
09.2016 - 11.2017

Associate of Science - HSC

Bhonsala Military College

10th, SSC - undefined

Sacred Heart Convent High School

Bachelor of Science - Computer And Information Sciences

MVPsCMCS College

ADDITIONAL INFORMATION

  • Date of Birth-21stApril1993
  • Nationality - Indian
  • Address-Sanket Sunny Plaza, Flat no: 501, Income Tax Colony, KhutwadNagar , Nashik - 422008 , Maharashtra, India.
  • Marital Status – Married
  • Good Communicationand Interpersonal skillsPositive Attitude towards work.

Billiards , Chess , Soccer

Love playing the  games as mentioned and very passionate about it.

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RAHUL SIVANANDAN