Rahul Soni

• Developed, tested and deployed Apex Classes, Triggers, Visualforce Pages, Lightning Components and Batch processes on Salesforce platform.
• Provided technical guidance to team for development tasks.
• Developed customized reports and dashboards to support user requirements.
• Configured various objects like Account, Contact, Opportunity including page layouts customization in Salesforce environment.

Project: Telstra (02/2022 - 04/2024)

Description: Telstra, a global leader in telecommunications and technology services, is dedicated to delivering a comprehensive range of communication solutions. As Salesforce developers, our team specializes in implementing services, subscription management, and requirements using Lightning Web Components (LWC) to elevate the customer experience and optimize operational processes. The primary goal of this project is to harness the power of Salesforce Lightning Web Components to create efficient, scalable, and modern solutions for Telstra's services, subscriptions, and payment functionalities. Our team will leverage LWC's capabilities to build dynamic and responsive user interfaces, ensuring a seamless experience for both internal stakeholders and Telstra's diverse customer base.

Responsibilities:

• Collaborated with business analysts and stakeholders to gather requirements and translate
  them into technical specifications.
• Designing and developing custom solution in Apex and LWC.
• Developed and maintained Salesforce integration.
• Built custom user interfaces and enhanced existing user experience with Lightning
  components.
• Supported release in production environments.
• Debugged and resolved complex Salesforce errors, resulting in improved system stability and
  performance.

Project: Cisco (07/2021 - 02/2022

Description: This is a CISCO Resource management project. In this project from different regions, resource requirements are raised by Project managers, the system processes the resource and staffing is getting done with measurement of different parameters. In addition to capabilities, the project manager is capable of extending the resource as well. Also data migration is going on from oracle to Salesforce for old data while new project and resource creation is handled by Salesforce.

Responsibilities:

• Worked on Apex classes, trigger and debugging defects.
• Involved in management and analysis of issues in production on the basis of user reviews.
• Developed and maintained custom reports and dashboards to provide meaningful insights to management.
• Developed security model based on the user profiles and roles. Experienced in administrative tasks like Creating Roles, Profiles, Users, Email templates, Approval processes, Email Services, Page Layouts, Workflow Alerts.

Description: Creation of application for collages features include Salesforce EDA, Email alerts to students, Teachers, Guardians regarding important notifications, a community for students where they can get event details and make interaction.

Responsibilities :

• Understanding of Education data Architecture.
• Developed Workflow Rules and Process for Approval.
• Managing multiple user set-up, profile, and roles.
• Created a community where page orientation is managed and community portal built with personalized solution for targeted audiences.
• Embedded chat box and added knowledge to the site using topics, added branding and components to the site, added tailored global search solution.
• Built custom user interfaces and enhanced existing user experience with Lightning components.
• Developed complex custom solutions using Apex, Lightning, and JavaScript.
• Debugged and resolved complex Salesforce errors, resulting in improved system stability and performance.

Description: This company provides chat support to various client all over the globe including technical and non- technical functionality. Support to customer, in- house team for client over the relevant business process.

Responsibilities:

• Experience with customer relationship management (CRM) systems.
• Interacting with clients business requirements and prepare teams accordingly.
• Interacting with customers and provide support through LiveChat and Email.
• Provided training and guidance to Process Associates on a regular basis to maintain the work quality.
• Provided technical support to product base companies.
• Having experience with multiple CRM like : Intercom, LiveChat, Zoho, Slack etc.