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RAHUL SONIK
Senior Business Development Executive
Mumbai
Summary
- Reliable employee seeking Team Leader's position. Offering excellent communication and good judgment.
- Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Enthusiastic & Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
- Motivated to learn, grow and excel in relative field
- Experienced Senior Executive with over 10 years of experience in Customer Relationship Management. Excellent reputation for resolving problems and improving customer satisfaction.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Sr Business Executive
Tata Consultancy Services Pvt Ltd
Mumbai
11.2015 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Led projects and analyzed data to identify opportunities for improvement.
- Collaborated with team members to achieve target results.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Developed and maintained courteous and effective working relationships.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Senior Process Associate
Intelenet Global Services Pvt Ltd.
Mumbai
04.2012 - 08.2015
- Met month-end reporting objectives and deadlines.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.
- Identified modifications to processes and procedures that would promote better efficiency.
- Performed reconciliations to drive accuracy and validity of financial information.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Participated in special projects to increase productivity and make meaningful impact on company and mission.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Assessed products or services to evaluate conformance with quality standards.
- Conducted training and applied change management to achieve desired outcomes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Prioritized initiatives to increase success rates of strategic projects.
Education
S.S.C -
St.Theresa's High School
Mumbai, India 06.2004 - 03.2005
H.S.C -
M.M.K College of Commerce And Economics
Mumbai 06.2007 - 03.2008
Bachelor of Commerce -
M.M.K College of Commerce & Economics
Mumbai 06.2011 - 03.2012
Skills
Business Process Design
Business development abilities
Knowledge of business operations
Business plan implementation
Business and technical analysis
Business plan development
Business operations expertise
Functional & Business Requirements
Business development
Business growth strategies
Interests
Timeline
Sr Business Executive
Tata Consultancy Services Pvt Ltd
11.2015 - Current
Senior Process Associate
Intelenet Global Services Pvt Ltd.
04.2012 - 08.2015
Bachelor of Commerce -
M.M.K College of Commerce & Economics
06.2011 - 03.2012
H.S.C -
M.M.K College of Commerce And Economics
06.2007 - 03.2008
S.S.C -
St.Theresa's High School
06.2004 - 03.2005