Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rahul Sood

banker
Thane (West),MH

Summary

Offering rich business acumen & record of unblemished service & achievements in the BFSI sector across a diverse range of functions & products. Excellent track record of driving large teams and motivating them to generate higher productivity & exceptional results, within the regulatory framework.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

25
25
years of professional experience

Work History

Head Debt Management – Business Banking Assets

CSB Bank Ltd
04.2023 - Current
  • Strategic Leadership & Planning
  • Performance & Process Optimization
  • Team Management & Motivation
  • Legal & Compliance Oversight
  • Stakeholder Management
  • Technology & Innovation
  • Crisis & Risk Management
  • Ensure developing and implementation of a comprehensive debt recovery strategy aligned with the business goals
  • Streamlined collection workflows, reducing turnaround time for recoveries, - Introduced data-driven decision-making using analytics and AI-driven insights.
  • Foster a culture of compliance, ethical collections and healthy competition.
  • Ensure adherence to regulatory guidelines, Strengthening legal action against defaulters through timely case filings and settlements.
  • Collaborated with business teams, risk teams, and finance teams to align recovery strategies
  • Implementation of new age collection systems, Taking the collection function to paper to digital
  • Phygital model designed and rolled
  • Address high-risk accounts proactively, through regular CRM meet.

Director

Truboard Partners payment services and collections Pvt Ltd
12.2022 - Current
  • Company Overview: A wing of Truboard Partners Pvt limited.
  • Building the payment services infrastructure on operations, Collections and on the legal front.
  • Managing P&L for the collections company
  • Digitization of collection processes.
  • Automation of collections.
  • Client interactions for recovery.
  • Created a PAN India collection set-up comprising of employees and agencies within a span of one month.
  • Created across country network of 5000 fleet on street.
  • Digital set up for collections and the legal set up put in place
  • Phygital model designed and rolled out
  • Collection policy designed and rolled out
  • A wing of Truboard Partners Pvt limited.

Chief Collections Officer

RELIANCE HOME FINANCE LIMITED (RHFL)
03.2020 - 11.2021
  • Reporting to CEO.
  • Net credit losses (NCL) 0.6%.
  • Gross NPA 1.2%
  • Bucket X/1 resolution at 95%.
  • Penal and bounce charges collection, at 12crs.
  • Leadership – People and team related Projects- CEO’s assessment
  • Innovation – Digital /process/strategic Projects- CEO’s assessment
  • Managing AUM of 18000 crs across the Home Finance products (Home Loans, Affordable Housing, Loan against property and Construction finance), with 52 branches catering to 140 locations, having a team of 170 employees.
  • Maintained Net Credit Losses at 0.6%, which is one of the best in the industry.
  • Sustained a Gross NPA at 0.8% for consecutive 8 quarters, one of the major highlights in AGM.
  • Bucket X/1 resolution has been consistent at 97.25%, one of the best in industry.
  • Penal collection was 16crs
  • The collection cost maintained < 1% and adjudged by CEO as one of the best projects under leadership program.
  • One of the first ones in the HFC space to come up with digital initiatives like field investigation on a real time basis (QUEST) with geo tagging, mobile collection app (SNIPE) for real time updates with collection trails, Also, automated collections dashboard.
  • Secured highest performance rating in all performance appraisals for past 10 years in row.

Business Head – Collections

RELIANCE HOME FINANCE LIMITED (RHFL)
01.2017 - 03.2020
  • Reporting to CEO.
  • Net credit losses (NCL) 0.6%.
  • Gross NPA 1.2%
  • Bucket X/1 resolution at 95%.
  • Penal and bounce charges collection, at 12crs.
  • Leadership – People and team related Projects- CEO’s assessment
  • Innovation – Digital /process/strategic Projects- CEO’s assessment

Head Collections – Business Banking

Kotak Mahindra Bank Limited (KMBL)
01.2010 - 01.2017
  • NCL at 0.2%- Loan against property (LAP), 0.4% -Working capital (WC), 1% -Business Loans (BL)
  • Bucket X/1 efficiency at 96%
  • Penal collection at 15% of collectable penal pool.
  • Vintage pool (cases 100% provisioned above 180DPD) collection of 0.5% on collectable vintage book.
  • Spear-headed all products of erstwhile ING Vysya bank pool single handed, and also managed personal loan (PL), Education loan (EL) and home loan (HL)
  • Strategic Planning for credit Risk control.
  • Operational Management through inflows automation.
  • Client Relationship Management through delinquency curing.

Location Head-Delhi to Zonal Head-North

Kotak Mahindra Bank Limited (KMBL)
01.2003 - 01.2010

Asst Manager – collections

SBI Cards (JV between General Electric Capital and state bank of India)
12.1999 - 12.2003
  • Managed credit cards
  • Joined as an Underwriter
  • Credit analysis
  • Managed international corporate cards
  • Certified underwriter for corporate cards
  • Under took Archival project
  • Query resolution process
  • Project Safari – Opted collections
  • Managed Field collections
  • Managed legal gambit along with core profile as collections manager.
  • Promoted as asst Manager for the role of center manager.

Education

Strategic thinking and leadership Program -

THE WHARTON SCHOOL
02.2019

Executive Management Program -

INDIAN INSTITUTE OF MANAGEMENT STUDIES
08.2015

Masters of Finance & Control -

International Institute of Management Studies
01.1999

B.Sc -

HP University
01.1997

Schooling -

St. Edward’s High School

Skills

  • Strategic visioning
  • Crisis management
  • Financial acumen
  • Effective decision making
  • Digital transformation
  • Inspirational leadership
  • Planning and coordination
  • Analytical and critical thinker

Accomplishments

  • Felicitated by Mr. Anmol Ambani for 'Outstanding digital initiatives'
  • Was given the an outstanding achievement award by the then VC & MD Mr. Uday Kotak for achieving PBT of 103crs on acquired BARCLAYS pool.
  • Awarded world class manager in Gallup survey 2009.
  • Team building exercise – Winner Champions cup '2012'
  • Awarded 'Award of Honor' for 'Negative losses' in 2014.
  • Meticulously contributed in the launch and set-up of Mobile Collections module Pan- India.
  • Was among the first ones to Standardise and automate the entire Collections processes – From Billing to MIS.
  • Leading from the front by maintaining a healthy & competitive atmosphere amongst team members by having a balanced approach professionally & personally. This is clearly epitomized by the fact that my team had an average vintage 8 years.

Timeline

Head Debt Management – Business Banking Assets

CSB Bank Ltd
04.2023 - Current

Director

Truboard Partners payment services and collections Pvt Ltd
12.2022 - Current

Chief Collections Officer

RELIANCE HOME FINANCE LIMITED (RHFL)
03.2020 - 11.2021

Business Head – Collections

RELIANCE HOME FINANCE LIMITED (RHFL)
01.2017 - 03.2020

Head Collections – Business Banking

Kotak Mahindra Bank Limited (KMBL)
01.2010 - 01.2017

Location Head-Delhi to Zonal Head-North

Kotak Mahindra Bank Limited (KMBL)
01.2003 - 01.2010

Asst Manager – collections

SBI Cards (JV between General Electric Capital and state bank of India)
12.1999 - 12.2003

Executive Management Program -

INDIAN INSTITUTE OF MANAGEMENT STUDIES

Masters of Finance & Control -

International Institute of Management Studies

B.Sc -

HP University

Schooling -

St. Edward’s High School

Strategic thinking and leadership Program -

THE WHARTON SCHOOL

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Rahul Soodbanker