Rahul Srivastav
Delhi
Summary
Results-driven Customer Success Manager with 8+ years of experience in building strong client relationships, leveraging data analytics, and implementing CRM solutions to boost retention and loyalty. Skilled in leading teams, enhancing customer experiences, and delivering measurable business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead - Customer Success Manager
Absolute Foods Pvt Ltd ( INERA )
Gurgaon
08.2024 - Current
- As a Team Lead managing a team of 15 customer success representatives, my role focuses on enhancing customer experience, retention, and engagement through proactive strategies tailored for a biofertilizers product. I oversee the entire customer lifecycle, ensuring seamless onboarding, continuous engagement, and high satisfaction levels.
- Leading customer retention strategy for a growing bio-chemicals FMCG brand, focused on loyalty and long-term engagement.
- Improved repeat purchase rates by developing targeted retention campaigns, and enhancing post-sale support by Outbound and Inbound Channels
- Collaborated with sales, product, and marketing to address customer pain points and strengthen satisfaction.
- Implemented CRM (LSQ)-based tracking systems to proactively manage churn and customer outreach.
- Built and led a motivated team with a strong customer-first mindset, improving service recovery and NPS.
Customer Success Manager
Real Time Data Services Pvt Ltd (Ace Cloud)
Gurgaon
11.2023 - 08.2024
- Managed end-to-end customer success operations (B2B), ensuring seamless onboarding, engagement, and retention for cloud-based solutions.
- Led cloud lead generation initiatives, driving qualified opportunities through targeted outreach and relationship-building strategies.
- Provided cloud infrastructure support, coordinating with technical teams to ensure high uptime, performance optimization, and quick resolution of client issues.
- Acted as the key bridge between customers and internal teams, translating business needs into technical solutions.
- Delivered measurable growth in customer satisfaction, renewal rates, and account expansion.
Senior Sales Development Representative – GCP
Webhelp India Marketing Pvt Ltd ( Now Concentrix)
Gurgaon
08.2021 - 11.2023
- I drove B2B lead generation for Google Cloud solutions, identifying and qualifying high-value prospects.
- Managed outreach via calls, emails, and LinkedIn to engage decision-makers, and schedule product demos.
- Collaborated with Google Cloud sales teams to ensure a smooth handover of sales-qualified leads.
- Consistently met and exceeded monthly lead conversion targets, and KPIs.
- Maintained detailed CRM records to track pipeline progress and optimize follow-up strategies.
Account Manager – Microsoft APAC Lead Generation
Denave India Pvt Ltd
Noida
07.2019 - 08.2021
- Generated and qualified leads for Microsoft solutions across Australia, New Zealand, India, and Malaysia.
- Engaged with C-level executives and key decision-makers to identify business needs and promote Microsoft offerings.
- Managed the APAC sales pipeline, ensuring timely follow-ups, and nurturing prospects to conversion.
- Collaborated with internal sales teams to align lead generation strategies with regional market trends.
Inside Sales Executive
Infoedge India Ltd (Naukri.com)
Noida
02.2018 - 07.2019
- Conducted inside sales of Naukri.com recruitment packages to corporate clients.
- Managed the end-to-end sales cycle, from prospecting to closure.
- Built strong client relationships to drive repeat business and upselling opportunities.
Education
MBA - Marketing Management
Guru Gobind Singh IP University - DIAS
Delhi04-2016
B.Com - Marketing Management
University of Delhi
Delhi04-2012
Skills
- Customer relationship management
- CRM implementation ( LSQ, Sales Force, Zoho etc)
- Customer lifecycle management
- Data analytics for retention
- Technical support coordination
- B2B lead generation
- Sales pipeline management
- Team building
- Stakeholder collaboration
- Project management
- Performance monitoring
Certification
- Introduction to AI by Great Learning
- Beginner to advanced level Excel course from Udemy 2024-2025
- Project management, Udemy, 2023-2024 training - 2023-2024
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Team Lead - Customer Success Manager
Absolute Foods Pvt Ltd ( INERA )
08.2024 - Current
Customer Success Manager
Real Time Data Services Pvt Ltd (Ace Cloud)
11.2023 - 08.2024
Senior Sales Development Representative – GCP
Webhelp India Marketing Pvt Ltd ( Now Concentrix)
08.2021 - 11.2023
Account Manager – Microsoft APAC Lead Generation
Denave India Pvt Ltd
07.2019 - 08.2021
Inside Sales Executive
Infoedge India Ltd (Naukri.com)
02.2018 - 07.2019
MBA - Marketing Management
Guru Gobind Singh IP University - DIAS
B.Com - Marketing Management
University of Delhi
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