Rahul Sukhdeo Jadhav
Senior Specialist Engineer
Summary
Flexible Technical Support Engineer with 14+ years of experience helping clients maintain smooth operations.
Experienced with diagnosing and resolving complex technical problems to maintain system stability and performance. Utilizes comprehensive knowledge of IT infrastructure to deliver effective solutions and enhance user experience. Strong understanding of customer needs and adept at providing timely, efficient support.
Overview
14
14
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Specialist
HCL Technologies
01.2023 - Current
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Enhanced team productivity by implementing efficient project management strategies.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
- Followed all company policies and procedures to deliver quality work.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
Senior Technical Support Engineer
Kyndryl-SSBT
10.2017 - 01.2023
- Working on ISM ticketing system, Incident & Service, IMAC Hardware & Software Management.
- Working on DLP Server and Data Center with help of Network and Server Team.
- Managing all Network Team Related calls.
- Handling the escalation tickets through bridge calls.
- Handling Citrix VDI Platform.
- Working on DaaS Profile on Dell Wyse.
- Handling Dell Wyse Suite Management Console.
- Worked on hardware failure issues.
- Coordinated with third party vendors and venders to reset / replace the physical part of the systems.
- Day to day management and maintenance of the Windows environment.
- Supporting the Application & JAVA environment.
- Handling Bit locker issues in windows environment.
- Updating EPO & Windows patches and troubleshooting.
- Tracking the assets details for reference.
- Troubleshooting Lotus notes & Outlook issues.
- Configuration & Troubleshooting in Office 365.
- Configuring MS Outlook 2010 in Desktop Environment.
- Configuration of Mails on Android, IOS Smartphone Devices.
- Troubleshooting the printer issue & mapping the printer drivers.
- Configuring the secure printer to the user.
- Configuring the build image in the systems like Bart PE, OEM.
- Installation, configuration and administration of Windows XP/7/8/8.1/10 Professional Client OS.
- Troubleshooting the web-based applications, Related to the finance background.
- Troubleshooting the Network related issues. Like bandwidth utilization & basic troubleshooting.
- Troubleshooting the VDI systems in Citrix platform.
- Allocation the space & application in VDI systems.
- Troubleshooting the VPN networks.
- Handling Desktop Management including Home Directory, Profiles, and Folder Redirection.
- Handling Mobile Iron tool for MDM and Intune.
- Handling Calls related to iCRM management.
- Handling Lync, Microsoft Office Communicator & Cisco Jabber communicating tool & MS Teams.
- Managing calls related to Video Conference via web tool.
- Handling VPN calls for remote users.
Senior Technical Support Engineer
Info Services
10.2016 - 10.2017
- Working on ISM ticketing system, Incident & Service, IMAC Hardware & Software Management.
- Handling the escalation tickets through bridge calls.
- Worked on hardware failure issues.
- Coordinated with third party vendors and venders to reset / replace the physical part of the systems.
- Day to day management and maintenance of the Windows environment.
- Supporting the Application & JAVA environment.
- Handling Bit locker issues in windows environment.
- Updating EPO & Windows patches and troubleshooting.
- Tracking the assets details for reference.
- Troubleshooting Lotus notes & Outlook issues.
- Configuring MS Outlook 2010 in Desktop Environment.
- Configuration of Mails on Android, IOS Smartphone Devices.
- Troubleshooting the printer issue & mapping the printer drivers.
- Configuring the secure printer to the user.
- Configuring the build image in the systems like Bart PE, OEM.
- Installation, configuration and administration of Windows XP/7/8/8.1/10 Professional Client OS.
- Troubleshooting the web-based applications, Related to the finance background.
- Troubleshooting the Network related issues. Like bandwidth utilization & basic troubleshooting.
- Troubleshooting the VDI systems in Citrix platform.
- Allocation the space & application in VDI systems.
- Troubleshooting the VPN networks.
- Handling Desktop Management including Home Directory, Profiles, and Folder Redirection.
Senior System Engineer
3i-Infotech Pvt Ltd
11.2015 - 10.2016
- Working on ISM ticketing system, Incident & Service, IMAC Hardware & Software Management.
- Handling the escalation tickets through bridge calls.
- Worked on hardware failure issues.
- Coordinated with third party vendors and venders to reset / replace the physical part of the systems.
- Day to day management and maintenance of the Windows environment.
- Supporting the Application & JAVA environment.
- Handling Bit locker issues in windows environment.
- Updating EPO & Windows patches and troubleshooting.
- Tracking the assets details for reference.
- Troubleshooting Lotus notes & Outlook issues.
- Configuring MS Outlook 2010 in Desktop Environment.
- Configuration of Mails on Android, IOS Smartphone Devices.
- Troubleshooting the printer issue & mapping the printer drivers.
- Configuring the secure printer to the user.
- Configuring the build image in the systems like Bart PE, OEM.
- Installation, configuration and administration of Windows XP/7/8/8.1/10 Professional Client OS.
- Troubleshooting the web-based applications, Related to the finance background.
- Troubleshooting the Network related issues. Like bandwidth utilization & basic troubleshooting.
- Troubleshooting the VDI systems in Citrix platform.
- Allocation the space & application in VDI systems.
- Troubleshooting the VPN networks.
- Handling Desktop Management including Home Directory, Profiles, and Folder Redirection.
Technical Support Engineer
Embee Software
07.2011 - 11.2015
- Installation and configuration of virtual machines in physical ESX server, Virtual Center Server.
- Providing remote support for the IT related issues and Escalated issues of IBM Lotus Notes 9.0 and earlier for more than 108 Branches of HDFC ERGO all over India.
- Specially Assigned for Handling users like CEO, HOD's, VP's & Secretary's.
- Active Directory Administration to include password resets, create, edit and delete user profile attributes etc.
- Handling Cosmo VoIP Calling for Pan India Call-centers.
- Ensure operating systems are up-to-date with latest patches and service packs.
- Creating checklist of standard application installation.
- Supporting Business applications.
- Installation of mails and application on Smartphone devices.
- Ensure operating systems are up-to-date with latest patches and service packs.
- Configuration of Lotus 9.0 and earlier version troubleshooting the same.
- Maintaining the Antivirus Client (Symantec 12 & Endpoint).
- Vendor coordination for applications, hardware and software packages.
- Troubleshooting and maintenance of Desktops, Laptops.
- Maintenance of Inventory of Desktop.
- Installation of peripherals like Printers, Scanners & Modems.
- Knowledge of Imaging - Ghost or equivalent.
- Knowledge of Network Infrastructure - Hardware, Software Ports, IP addresses.
- Guidance related to maintenance of software and hardware peripherals.
- Deployment of Virtual Machine and configuring same for the users.
- User creation, deletion on blackberry enterprise server and troubleshoot issues.
- Call analysis and working towards reducing the no of tickets.
- Taking user feedback and taking corrective action for improving the service.
- Managing Blackberry users and services on the server.
- Providing Blackberry solution over telephone.
- Publishing applications and troubleshooting Citrix servers, coordinating with venders for additional supports.
Education
Bachelors in Commerce -
Mumbai University
Mumbai, India 01.2007 - 2010.01
H.S.C -
B.S.Jondhale College
Mumbai, India 01.2005 - 2007.01
SSC -
Symbiosis Convent High School
Mumbai, India 01.2003 - 2005.01
MBA From Welingkar Institute of Management - Information Technology (IT)
Welingkar Institute of Management
01.2016 - 2018.01
Skills
Best Individual Contribution AwardBest Performer AwardShining StarWork from Home SupportIT SupportEnd user escalations
undefinedCertification
A+ & N+ Hardware and Networking, NIIT Institution-Mumbai
Personal Information
- Date of Birth: 08/17/89
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the above furnished details are true to the best of my knowledge.
Timeline
Senior Specialist
HCL Technologies
01.2023 - Current
Senior Technical Support Engineer
Kyndryl-SSBT
10.2017 - 01.2023
Senior Technical Support Engineer
Info Services
10.2016 - 10.2017
MBA From Welingkar Institute of Management - Information Technology (IT)
Welingkar Institute of Management
01.2016 - 2018.01
Senior System Engineer
3i-Infotech Pvt Ltd
11.2015 - 10.2016
Technical Support Engineer
Embee Software
07.2011 - 11.2015
Bachelors in Commerce -
Mumbai University
01.2007 - 2010.01
H.S.C -
B.S.Jondhale College
01.2005 - 2007.01
SSC -
Symbiosis Convent High School
01.2003 - 2005.01
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