Rahul Suresh
Thiruvananthapuram
Summary
Proactive and detail-oriented professional with experience at Taj Group of Hotels, adept in reservation software and customer service. Excelled in enhancing customer satisfaction and reducing booking errors through meticulous attention to detail and effective problem-solving. Skilled in multitasking and teamwork, consistently developed strong client relationships by anticipating needs and providing exceptional service.
Overview
2
2
years of professional experience
Work History
Reservation Trainee
Taj Group Of Hotels
08.2023 - Current
- Maintained a high level of attention to detail while processing reservations, reducing errors and cancellations due to miscommunication or overbooking issues.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and accurately booking accommodations.
- Developed strong relationships with clients by providing exceptional service and anticipating their needs.
Front Office Trainee
Hotel
04.2023 - 07.2023
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted in the planning and execution of special events, ensuring that guests received a memorable experience during their stay.
- Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
- Enhanced guest satisfaction by providing exceptional front desk service and addressing inquiries promptly.
Education
Diploma - Hotel Management
Food Craft Institute
Trivandrum, India04.2023
No Degree - Accounting And Business Management
Chand Acadamy
Trivandrum, India04.2022
No Degree - Accounting And Business Management
Victory Vocational Higher Secondary School
04.2019
Skills
- Reservation software
- Travel knowledge
- Industry Awareness
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Microsoft Office
Languages
English
Upper intermediate (B2)
Malayalam
Upper intermediate (B2)
Timeline
Reservation Trainee
Taj Group Of Hotels
08.2023 - Current
Front Office Trainee
Hotel
04.2023 - 07.2023
Diploma - Hotel Management
Food Craft Institute
No Degree - Accounting And Business Management
Chand Acadamy
No Degree - Accounting And Business Management
Victory Vocational Higher Secondary School
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