Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rahul Surve

Rahul Surve

Mumbai

Summary

Dynamic Program Manager with extensive experience at Bahwan CyberTek, driving e-governance initiatives and enhancing citizen services. Expert in cloud solutions and stakeholder engagement, successfully implemented agile methodologies, reducing project costs significantly. Proven leader in cross-functional team management, ensuring compliance with RTS Act while delivering impactful digital transformations.

Overview

23
23
years of professional experience

Work History

Program Manager – Government of Maharashtra

Bahwan CyberTek
04.2023 - Current
  • Managed multiple IT initiatives for government departments, including cloud migration, workflow digitization, and citizen service enhancements.
  • Engaged with senior officials for requirements gathering, process design, and solution approval.
  • Oversaw SDLC, functional testing, UAT, and go-live support.
  • Directed cross-functional teams delivering e-governance solutions in line with RTS Act requirements.
  • Implemented a new project management methodology, reducing project costs.
  • Reduced product development time by using agile development practices.

Program Manager – Government of Maharashtra

BirlaSoft Ltd
02.2021 - 04.2023
  • Managed multiple IT initiatives for government departments, including cloud migration, workflow digitization, and citizen service enhancements.
  • Engaged with senior officials for requirements gathering, process design, and solution approval.
  • Oversaw SDLC, functional testing, UAT, and go-live support.
  • Directed cross-functional teams delivering e-governance solutions in line with RTS Act requirements.

Business Head – Citizen Service Govt of Maharashtra Services

MahaOnline Ltd (JV of GoM & TCS)
03.2013 - 02.2021
  • Led delivery of major e-governance projects, including Aaple Sarkar RTS Portal, digital land record issuance, and online recruitment portal.
  • Developed mobile apps for DBT and RTS, and implemented secure payment gateway solutions.
  • Directed project teams across Maharashtra, coordinated with multiple departments and training department official, and ensured RTS Act compliance.
  • Advocated cloud hosting adoption for departmental applications to improve scalability and security.

Area Manager – Common Service Centres (CSC) Govt of MH

Spanco Ltd
07.2009 - 03.2013
  • Managed 560 CSC centres across Maharashtra under the National e-Governance Plan.
  • Coordinated with local bodies and state departments to deliver G2C and B2C services.
  • Led digital service adoption in rural areas, including pension, insurance, and land record services.

Various Roles inTelecom and Insurance Companies

Tata-AIG Life Insurance, Bharti AXA Life Insurance, HDFC Standard Life, Reliance Infostreams, P&K
Mumbai
07.2002 - 03.2009
  • Focused on business development, team leadership, customer service, and operations management.

Education

Master of Computer Applications (MCA) -

Uttaranchal University

Bachelor of Commerce -

University of Mumbai

PMP - USA

Project Management Institute (PMI)

E-Governance Professional -

Govt of Maharashtra

Lean Six Sigma Professional -

AWS Certified Cloud Practitioner -

Skills

  • Program Management
  • Product Management
  • Project Management
  • E-Governance
  • Citizen Service Portals
  • Stakeholder Engagement
  • Cloud Solutions
  • Multi-Technology System Integration
  • RFP Preparation
  • Tender Preparation
  • RFP Evaluation
  • Tender Evaluation
  • Business Process Re-engineering
  • Risk Management
  • Compliance Management
  • Team Leadership
  • Resource Planning

Timeline

Program Manager – Government of Maharashtra

Bahwan CyberTek
04.2023 - Current

Program Manager – Government of Maharashtra

BirlaSoft Ltd
02.2021 - 04.2023

Business Head – Citizen Service Govt of Maharashtra Services

MahaOnline Ltd (JV of GoM & TCS)
03.2013 - 02.2021

Area Manager – Common Service Centres (CSC) Govt of MH

Spanco Ltd
07.2009 - 03.2013

Various Roles inTelecom and Insurance Companies

Tata-AIG Life Insurance, Bharti AXA Life Insurance, HDFC Standard Life, Reliance Infostreams, P&K
07.2002 - 03.2009

Master of Computer Applications (MCA) -

Uttaranchal University

Bachelor of Commerce -

University of Mumbai

PMP - USA

Project Management Institute (PMI)

E-Governance Professional -

Govt of Maharashtra

Lean Six Sigma Professional -

AWS Certified Cloud Practitioner -

Rahul Surve