Rahul Surve
Mumbai
Summary
Dynamic Program Manager with extensive experience at Bahwan CyberTek, driving e-governance initiatives and enhancing citizen services. Expert in cloud solutions and stakeholder engagement, successfully implemented agile methodologies, reducing project costs significantly. Proven leader in cross-functional team management, ensuring compliance with RTS Act while delivering impactful digital transformations.
Overview
23
23
years of professional experience
Work History
Program Manager – Government of Maharashtra
Bahwan CyberTek
04.2023 - Current
- Managed multiple IT initiatives for government departments, including cloud migration, workflow digitization, and citizen service enhancements.
- Engaged with senior officials for requirements gathering, process design, and solution approval.
- Oversaw SDLC, functional testing, UAT, and go-live support.
- Directed cross-functional teams delivering e-governance solutions in line with RTS Act requirements.
- Implemented a new project management methodology, reducing project costs.
- Reduced product development time by using agile development practices.
Program Manager – Government of Maharashtra
BirlaSoft Ltd
02.2021 - 04.2023
- Managed multiple IT initiatives for government departments, including cloud migration, workflow digitization, and citizen service enhancements.
- Engaged with senior officials for requirements gathering, process design, and solution approval.
- Oversaw SDLC, functional testing, UAT, and go-live support.
- Directed cross-functional teams delivering e-governance solutions in line with RTS Act requirements.
Business Head – Citizen Service Govt of Maharashtra Services
MahaOnline Ltd (JV of GoM & TCS)
03.2013 - 02.2021
- Led delivery of major e-governance projects, including Aaple Sarkar RTS Portal, digital land record issuance, and online recruitment portal.
- Developed mobile apps for DBT and RTS, and implemented secure payment gateway solutions.
- Directed project teams across Maharashtra, coordinated with multiple departments and training department official, and ensured RTS Act compliance.
- Advocated cloud hosting adoption for departmental applications to improve scalability and security.
Area Manager – Common Service Centres (CSC) Govt of MH
Spanco Ltd
07.2009 - 03.2013
- Managed 560 CSC centres across Maharashtra under the National e-Governance Plan.
- Coordinated with local bodies and state departments to deliver G2C and B2C services.
- Led digital service adoption in rural areas, including pension, insurance, and land record services.
Various Roles inTelecom and Insurance Companies
Tata-AIG Life Insurance, Bharti AXA Life Insurance, HDFC Standard Life, Reliance Infostreams, P&K
Mumbai
07.2002 - 03.2009
- Focused on business development, team leadership, customer service, and operations management.
Education
Master of Computer Applications (MCA) -
Uttaranchal University
Bachelor of Commerce -
University of Mumbai
PMP - USA
Project Management Institute (PMI)
E-Governance Professional -
Govt of Maharashtra
Lean Six Sigma Professional -
AWS Certified Cloud Practitioner -
Skills
- Program Management
- Product Management
- Project Management
- E-Governance
- Citizen Service Portals
- Stakeholder Engagement
- Cloud Solutions
- Multi-Technology System Integration
- RFP Preparation
- Tender Preparation
- RFP Evaluation
- Tender Evaluation
- Business Process Re-engineering
- Risk Management
- Compliance Management
- Team Leadership
- Resource Planning
Timeline
Program Manager – Government of Maharashtra
Bahwan CyberTek
04.2023 - Current
Program Manager – Government of Maharashtra
BirlaSoft Ltd
02.2021 - 04.2023
Business Head – Citizen Service Govt of Maharashtra Services
MahaOnline Ltd (JV of GoM & TCS)
03.2013 - 02.2021
Area Manager – Common Service Centres (CSC) Govt of MH
Spanco Ltd
07.2009 - 03.2013
Various Roles inTelecom and Insurance Companies
Tata-AIG Life Insurance, Bharti AXA Life Insurance, HDFC Standard Life, Reliance Infostreams, P&K
07.2002 - 03.2009
Master of Computer Applications (MCA) -
Uttaranchal University
Bachelor of Commerce -
University of Mumbai
PMP - USA
Project Management Institute (PMI)
E-Governance Professional -
Govt of Maharashtra
Lean Six Sigma Professional -
AWS Certified Cloud Practitioner -
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