Rahul Tandon
New Delhi
Summary
Operations and Account Management professional with 8 years of experience supporting client accounts, operations, reporting, and analytics within regulated, data-driven environments. Proven ability to manage client inquiries, system testing, ticket resolution, reporting, and cross-functional coordination. Strong expertise in operations management, data analysis, stakeholder communication, and handling confidential information while supporting complex workflows and meeting strict SLAs.
Overview
9
9
years of professional experience
Work History
Account Manager
Shree Ram Seamless Pvt Ltd
Delhi
01.2025 - Current
- Supported client system acceptance testing (UAT) by validating workflows, data accuracy, and reporting prior to release.
- Researched and resolved client inquiries, coordinating with internal operations and technology teams to ensure timely issue resolution.
- Investigated system and data issues, raised tickets, tracked progress, and followed through until closure.
- Monitored employee and operational data files, identified discrepancies, and ensured corrective actions.
- Partnered with cross-functional teams to deliver analytics and performance insights aligned with business requirements.
- Maintained confidential documentation, reports, and records in compliance with internal policies.
- Recommended process improvements to streamline reporting, data handling, and operational workflows.
- Managed account portfolio, maintaining consistent client interaction and resolving issues to drive continued success.
Assistant Manager
Alberta Pipe Fittings Limited
11.2022 - 12.2024
- Acted as a key operational and client support resource, addressing inquiries related to data, reporting, and service delivery.
- Managed issue tracking and resolution, coordinating with internal teams to resolve operational and system-related escalations.
- Delivered regular performance and operational reports to stakeholders across regions.
- Monitored data feeds, inventory, and operational files to ensure accuracy and continuity.
- Collaborated with leadership to improve process efficiency and service quality.
- Maintained strong documentation standards and data confidentiality across client and operational records.
Senior Associate
Bank Of America
06.2019 - 11.2022
- Supported operations and reporting functions in a highly regulated environment.
- Analyzed operational data and prepared management reports and dashboards.
- Coordinated with internal teams to resolve process, data, and system issues.
- Ensured adherence to compliance, documentation, and confidential data handling standards.
- Assisted with process reviews and improvement initiatives.
• Reporting $10000.00 and above cash transactions conducted across the United States and to find the suspicious activity and directly report it to FINCEN
• Global Anti Money Laundering shop which comes under Compliance Processing and Monitoring team. Our major task involves reporting the cash transactions above $10,000.00 and raising suspicious activity reporting through TRM (Transaction Referral Management) tool.
States which includes our Bank of America customers.
Business Anaylyst
Wipro- Citi Bank
02.2017 - 06.2019
- Gathered and analyzed business requirements to support data reporting and operational improvements.
- Developed and maintained KYC Related data reports, queries, and dashboards
- Supported system enhancements through testing, validation, and documentation.
- Worked closely with stakeholders to translate business needs into actionable insights.
Education
MBA - Operations And Marketing
IILM
Delhi, India03.2013
B.COM - Commerce
Delhi University
Delhi , India03.2010
Certificate - Banking And Finance
Indian Institute of Banking And Finance
Delhi, IndiaCertificate -
QSA Banking Exam RBS
Delhi, IndiaSkills
- Account Management
- Client Support & Inquiry Resolution
- Claims & Leave Data Reporting
- File Feed & Roster Monitoring
- Data Validation & Quality Control
- Reporting & Analytics (Weekly / Monthly / Quarterly)
- Stakeholder & Cross-Functional Collaboration
- Process Improvement & Change Management
- Confidential Data Handling
- Microsoft Excel (Intermediate)
Languages
English
Hindi
Punjabi
Timeline
Account Manager
Shree Ram Seamless Pvt Ltd
01.2025 - Current
Assistant Manager
Alberta Pipe Fittings Limited
11.2022 - 12.2024
Senior Associate
Bank Of America
06.2019 - 11.2022
Business Anaylyst
Wipro- Citi Bank
02.2017 - 06.2019
MBA - Operations And Marketing
IILM
B.COM - Commerce
Delhi University
Certificate - Banking And Finance
Indian Institute of Banking And Finance
Certificate -
QSA Banking Exam RBS