Rahul Tiwari
Kolkata
Summary
Hardworking and motivated Sales Professional with 5 years of experience and record of success in Ed-Tech and Healthcare industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
4
4
years of professional experience
Work History
Associate Senior Manager
Mojocare
Kolkata
12.2022 - 06.2023
- Mojocare is a Bengaluru based healthcare startup
- Have set up one branch in Kolkata with 25+ associates from scratch
- Driven 1CR on an average per month making 70 % associates eligible for incentives
- Team were the first to achieve different targets like Prepaid
- Payments,Gross Revenue and Package Sales.
- Interacting with cross functional departments for smooth functioning of the business with zero hassle.
- Familiar with tools like Keka,Freshchat and well versed with CRM called Leadsquared.
- Responsible for recruiting talents,training them and revenue generation on behalf of the company.
- Responsible for team management,operational task and growth and strategy of the business.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Conducted quality, timely performance feedback and performance appraisals.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Associate Senior Manager
Byju's
Kolkata
09.2022 - 12.2022
- Handling a team size of 41 and responsible for driving growth,forecasting,planning and making strategies for better numbers.
- Responsible for weekly revenue generation,Training and planning
- Responsible for managing direct sales team in West Bengal.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Conducting weekly review on team level to discuss on different parameters and its success.
- Maintaining a strong relationship between teams like Customer Support,Finance-Ops,Teaching Team for better efficiency.
- Handled all operational activities,coached and trained managers and associates for better productivity.
Business Development Manager
BYJU'S
Kolkata
07.2020 - 09.2022
- Punched 10 CR as a BDM in last 18 months (VC + DS )
- Generated Revenue in Eastern India, North East and UP
- Bihar and Jharkhand
- Managed 15-20 BDAs where more than half are already
- Managers.Awarded as Manager with best Culture Score
- Manager with best RCN and highest incentives achievers in every cycle
- Learnt Team Management,Team Building and developed skill like CRM Management,Auditing.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Demonstrated thought leadership by presenting in industry seminars, leading webinars and publishing white papers.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached, developed and motivated team to achieve revenue goals.
- Determined price schedules and discount rates.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Business Development Associate
Byju's
Kolkata
01.2019 - 06.2020
- Referenced 5 times in articles for sales performance in State
- Office.Learned the art of various sales techniques
- Negotiated new contracts with parents, teachers and developed more references with a good customer service.Generated more than 1 crore revenue in one year as an associate and punched 1.25 crore
- Developed new promotional campaign in various cities
- Performed excellent in DTA calling,cold calling,Inbound Leads and VC Model.
- Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
- Scheduled meetings with clients and partners and provided updates or meeting changes.
- Met with local business and community organizations to develop leads and generate business.
- Created and improved business pipeline using cold and warm techniques.
- Managed client database to maintain accurate information.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Managed multiple projects and met time-sensitive deadlines.
- Organized documents to prepare client invoices.
Education
MBA - Marketing and Finance
Swami Vivekananda Subharti University
05.2021
BCOM - Accountancy
Calcutta University
KolkataSkills
- Business Development Team Management
- Customer Support/Service Microsoft Office
- Interpersonal Skills Customer Retention
- Operations Management
- Strategic Planning
- Verbal and Written Communication
- Team Leadership
- Sales and Marketing
- Business Planning
- Staff Development
- Lead Generation
- Customer Relationship Management (CRM)
- Sales Techniques
- Cross-Functional Team Management
- Performance Evaluations
- Complex Problem-Solving
- Time Management
- Negotiation
Interests
Running Marathon Cricket Reading
Socializing Travel
Languages
Hindi
First Language
English
Proficient
C2
Bengali
Upper Intermediate
B2
Accomplishments
- Negotiated with vendors, saving company's 12L annually.
- Consistently maintained high customer satisfaction ratings.
- Promoted to ASM due to good RCN and RTO that achieved good business for the company.
- Recognized as Employee of the Month 5 times as a BDA for outstanding performance and team contributions and was qualified for international trip.
- Promoted from BDA to BDM, in less than 18-months.
- Improved delivery of courses and medicine by proper follow up with the logistics team, realizing overall increase in customer satisfaction and cost efficiency.
Timeline
Associate Senior Manager
Mojocare
12.2022 - 06.2023
Associate Senior Manager
Byju's
09.2022 - 12.2022
Business Development Manager
BYJU'S
07.2020 - 09.2022
Business Development Associate
Byju's
01.2019 - 06.2020
MBA - Marketing and Finance
Swami Vivekananda Subharti University
BCOM - Accountancy
Calcutta University
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