Rahul Tiwari
Human Resources
New Delhi
Summary
A highly motivated and results-driven professional with over 5 years of experience in Human Resources, Customer Experience, and Operations Management. Currently pursuing an MBA in Human Resources and Marketing from KJ Somaiya Institute of Management, with a demonstrated history of successfully implementing training programs, conducting performance evaluations, and driving strategic initiatives in fast-paced environments. Proven ability to lead cross-functional teams, optimize processes, and foster interdepartmental collaboration. Experienced in using Six Sigma methodologies, conducting quality audits, and improving operational efficiency. Skilled in HR analytics, employee onboarding, talent acquisition, and the utilization of tools like Power BI for building HR dashboards.
Overview
50
50
years of post-secondary education
Work History
Customer Experience Specialist
Urban Company
- Development and Implementation of Comprehensive Training and Onboarding Programs for Employees
- Performance Evaluation and Strategic Mapping for Team Member Development
- Deeply Understand and Prioritize Employee Needs Through Rigorous Role and Product Assessments
- Foster Effective Interdepartmental Collaboration with Business Development and Marketing Teams
- Conduct Thorough Quality Audits to Uphold and Enhance Organizational Standards
Supervisor
ITC Maurya (ITC LTD)
- Facilitated Strong Interdepartmental Interpersonal Skill Development
- Trained and Supervised Front Desk Workflow and Processes
- Led Brainstorming and Debriefing Sessions
- Planned rosters for the operations team and ancillary budgets for upselling units or services.
- Assisted in Six Sigma Data Compilation and Voice of Customer (VOC) Analysis for the Front Desk
Associate
ITC Grand Chola (ITC LTD)
- Ensure accurate uploading of billing and regulatory rates based on contracted segments
- Implement up-selling techniques to enhance the Average Daily Rate (ADR).
- Oversee the uploading of bookings and reservations through the Starling and Valhalla portals.
- Directed hotel availability, tracked foreign currency, monitored billing cycles.
Education
MBA - Human Resources / Marketing
KJ Somaiya Institute of Management
Mumbai 04.2001 - 04.2024
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
Madhya Pradesh 04.2001 - 04.2016
High School Diploma -
Delhi Public School Dwarka, Delhi
New Delhi, India 04.2001 - 04.2013
Skills
Communication Skills & Team Management Skills
Positionsheldachievements
- National finalist in IIFT's Defend2Ascend competition, Riqueza’24. (2024)
- Secured Third Position in Marketing Mania held by Shivaji College under Udhmodya. (2024)
- Ranked Fourth in Navudyog Competition held by IIM Bangalore (2024)
Accomplishments
- GE Aerospace Human Resource Lean Sigma & Comp & Benefit Analysis (2024)
- Hiring and Onboarding Employees with Click Up (2024)
- Preparing to Manage Human Resources (2024)
- HR Analytics- Build an HR dashboard using Power BI (2024)
- Leadership Skill certification by IIMA (2023)
- Six Sigma Green Belt, Grand Thornton, Mumbai (2023)
Summerinternship
Newgen Software Technologies LTD
- Implemented Radford's model for comprehensive gap analysis and strategy reform for various departments.
- Curated As-IS Model integration for team genesis including UX, PMG,QA,DevOps & Data science.
- Coordinated Recruitment drives with a focus on hiring for Sales & Marketing roles.
- Implemented Newgen NYLP and Hogan assessments to optimize talent selection for key roles
- Conducted hackathons and interviews for graduate students.
Personal Information
Date of Birth: 09/07/95
Timeline
MBA - Human Resources / Marketing
KJ Somaiya Institute of Management
04.2001 - 04.2024
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
04.2001 - 04.2016
High School Diploma -
Delhi Public School Dwarka, Delhi
04.2001 - 04.2013
Customer Experience Specialist
Urban Company
Supervisor
ITC Maurya (ITC LTD)
Associate
ITC Grand Chola (ITC LTD)
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