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Customer Support and Technical Support professional with 5+ years of experience in delivering high-quality customer service, resolving technical issues, and managing escalations. Experienced in troubleshooting, incident management, and client relationship management across global environments. Skilled in improving customer satisfaction through effective communication, problem-solving, and process improvement.

Uniquely skilled with over 20 years of strategic marketing and creative design experience, focusing on brand development with through the line advertising and marketing communication strategies. I integrate the marketing plan and design key creative deliverables. Encompassing international experience in Canada, Europe and Africa, I execute exceptional 360 marketing plans with a multi-channel strategy. I'm a high-energy team builder who believes in driving the best in teams by encouraging and leading with passion and compassion. I believe in setting achievable but challenging goals and setting myself apart as a motivator that brings the best out of every team member.

Experienced professional in customer service, technical support, and social media management. Skilled in managing inquiries, troubleshooting issues, and ensuring seamless service. Proficient in scheduling, rostering, and maintaining accurate records. Experienced in social media engagement and providing timely responses. Known for clear communication, problem-solving, and attention to detail.

Digital marketing and communications professional with 10+ years’ experience delivering audience-first content and campaigns across government, local events, and the arts. Skilled in writing fast-turnaround social copy, developing EDM and web content, and creating high-impact digital assets. Embedded in the Port Phillip creative scene through recent work with Fred Negro’s HOORAY! exhibition and the Reclink Community Cup. Brings deep local knowledge, live music expertise, and sharp instincts for connecting with audiences. Currently studying a part-time Juris Doctor with a focus on advocacy and copyright.

Rahul Tiwary

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Telecommunications Engineering -

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Senior Consultant – Customer Support

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Telecommunications Engineering -

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