Rahul Tiwary
Bangalore
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Consultant – Customer Support
Telligent
06.2021 - 01.2022
- Guided and supported customers in achieving progress in mobile gaming.
- Data Analysis of customer progress on Excel.
- Assisted customers via email, providing updates on game advancement.
Senior Executive
Teleperformance
01.2021 - 06.2021
- Provided moderate to complex customer support by phone, email, or instant message
- Process customer orders or changes of address, and assist customers with billing issues or questions in a timely manner
- Tracked and documented inbound support requests and ensure proper notation of customer problems or issues
- Handled escalation calls.
Senior Customer Service Consultant
Concentrix.Inc
08.2014 - 03.2019
- Provided exceptional professional customer service to clients globally via chat and email for Apple App Store
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Addressed customer service inquiries in a timely and accurate fashion
- Floor walked for new hire classes.
Education
Telecommunications Engineering -
Visvesvaraya Technological University
06.2017
Skills
- Copywriting
- Customer Service
- HTML
- CSS
- Javascript
Aspiring Copywriter
Experienced customer service associate with a passion for engaging customers through creative solutions. I am seeking a role in copywriting/marketing to begin my career, leveraging my skills and knowledge.
Certification
- Copywriting: Master Content Writing & Copy Writing in 2024 -Udemy
- Full stack Web Development - Business Web School
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Consultant – Customer Support
Telligent
06.2021 - 01.2022
Senior Executive
Teleperformance
01.2021 - 06.2021
Senior Customer Service Consultant
Concentrix.Inc
08.2014 - 03.2019
Telecommunications Engineering -
Visvesvaraya Technological University
- Copywriting: Master Content Writing & Copy Writing in 2024 -Udemy
- Full stack Web Development - Business Web School
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