RAHUL TOMAR

Key responsibilities:

• Bridging gap between business needs and technical solutions with expertise in Business Analysis, Cloud Computing, Finance, Agile Methodologies, and Software Development Life Cycle (SDLC)
• Developing and implementing technology roadmaps with measurable key performance indicators (KPIs) to directly align with and drive achievement of specific business goals and objectives
• Enforced robust information security policies per IRDA standards, bolstering data security and integrity.
• Oversaw infrastructure maintenance for optimal performance and availability of critical business applications.
• Hiring & managing employees to maximize productivity while training staff on best practices and protocols

Key accomplishments:

• Spearheaded budgeting initiatives and optimized resource allocation, resulting in 40% reduction in operational costs
• Managed process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75%
• Tech Stack: AWS Stack, Dot Net Core, MYSQL, Oracle, JAVA Springboot, Docker Microservices, API Gateway, Chatbots, ICR/OCR, ELK stack, DevOps CI/CD, OCR/ICR
• Operating systems: Windows, RedHat

Key responsibilities:

• Architecting business evolution: Leveraging digital, program management, and process expertise to drive transformative growth
• From strategy to implementation: Leading cross-functional teams through digital and business transformations, fueled by data and customer insights
• Translating IT vision into operational excellence through cross-functional leadership and agile execution
• Implementation of internal, regulatory Cyber security guidelines, VAPT/Appsec frameworks & guidelines
• Present and discuss tech strategy and initiative progress with senior leaders
• Evaluate product development strategies and prepare alternative approaches to achieve faster go to market.

Key accomplishments:

• EPIC- Implementation of New digital work flow for sales, branch, new business, underwriting business, Integration with 30+ different systems including setting up 900+ Nonfunctional requirement framework for future projects
• Indiclaims- Digital workflow and transformation for claims process group and individual claims process
• Testing automation - Setting up testing frameworks for D2C, partners, Ops Journey & regression testing automation to reduce time to market by 30%
• New product launches - new product development across All systems. Delivered 25 life,12 Group products in < 3 Months. Support on Existing product features in year 2018
• Tech Stack: IBM BAW, IBM DataMirror, IBM MQ,.Net Core, MYSQL, Oracle, JAVA Springboot framework, Node Js, Docker Microservices, WSo2API Gateway, Microsoft Biztalk, ICR/OCR, ELK stack, DevOps CI/CD, Redis, Uipath test Automation suite, Apache Kafka
• Operating systems: Windows, RedHat linux, IBM linux, AIX

Key responsibilities

• AVM practice-Shift left initiatives, Creation and Implementation of Debt management framework including application maintenance & support for all applications.
• Core Projects -Managing developments & App support of new products launches and Day-2 requirements in core systems Lifeasia and GroupAsia
• RPA practice- Setting up RPA practice for ITOPS/ Business processes for automating EOD /BOD processes
• Change governance - led implementation of change governance framework

Key accomplishments:

• Successfully delivered 99.92% uptime for customer facing applications and key business features like payments, partner integrations
• Increased SLA from 80% to 95% through aggressive tech debt reduction and app support streamlining
• Instrumental in setting up application & IT infrastructure monitoring framework- led implementation of synthetic monitoring, Log monitoring, infrastructure using ELK stack
• Automation of EOD/BOD Batch jobs using BMC tech stack
• Awards: Celent AITA awards 2018, Singapore for IT operational excellence
• Technologies managed: .Net Framework, Oracle, JAVA, ICR/OCR, AS/400 & DB/400, Windows communication framework (WCF)

Key responsibilities:

• Application support & maintenance of Core systems Lifeasia , GroupAsia.
• Audit compliance and regulatory support for internal and external audits
• Integration support to peripheral applications
• Monitoring and analyzing application performance to identify areas of improvement and make necessary adjustments
• Implementation of regulatory changes -implementation of GST, Unclaimed and TDS Changes across systems
• Implement measures to reduce technical, operational, functional, knowledge debts
• Maximized performance by monitoring daily activities and mentoring team members

Key accomplishments:

• Application Support-Achieved SLA >90% for Life Asia and Group Asia, Reduction of cost of rework by 2 Man/Month
• Reduction of EOD window by 60%
• Successful implementation of regulatory, compliance projects
• Technologies: IBM BPM, AS/400 & DB/400, Dot net
• Operating systems: AS/400, Windows, RedHat Linux

Key responsibilities:

• Responsible for Managing both Group and individual policy Admin systems (Group/Asia & ELIXIR), Investment Management system (Mfund), Anti Money laundering system (AML), HRMS
• It included vendor management, Cost optimization, Change management and Production support
• Cross-train existing teams to maximize team agility and performance
• Maximize performance by monitoring daily activities and mentoring team members

Key accomplishments:

• Led successful implementation of GroupAsia
• Successfully stabilized individual life core system-ELIXIR and ensure SLA >95%
• Technologies: Dot net, Oracle, Java, Mfund, IBM WebSphere, JBOSS
• Operating systems: AIX, windows

Key responsibilities:

• Responsible for Product Design & production support in Policy Admin System (Graphtalk), Development of change requests, and defects resolution

Key accomplishments:

• Took initiative to develop products in-house in order to maximize saving and reduce vendor dependencies.
• Managed over 100 user incidents and request calls per day.
• Led implementation of online term product, claims module and accounting module implementation
• Technologies: Graphtalk (prolog-based technology), Oracle
• Operating systems: Windows

Key responsibilities:

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Coordinated with other engineers to evaluate and improve software and hardware interfaces.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Analyzed proposed technical solutions based on customer requirements.

Key accomplishments:

• Created automated scripts that reduced manual testing time by 50%
• Refactored key code segments to improve memory usage by 30%