RAHUL T PREMAN
Thoppumpady
Summary
Customer-oriented Store Manager with several years of experience driving retail excellence and service team leadership. Committed to pursuing a role in a premier firm where I can apply my expertise in profitability strategies and staff development. Expert in managing store associates and assistant managers while streamlining operations to achieve peak performance.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Store Manager
US POLO ASSN.
Ernakulam
02.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Analyzed financial data to identify areas of improvement.
- Prepared monthly reports on sales figures, expenses, profits.
- Provided feedback on marketing campaigns to improve effectiveness.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delegated work to staff, setting priorities and goals.
Safety Officer
Arabian Fal Company
Dammam
11.2021 - 01.2023
- Conducted safety audits to identify potential hazards and recommend improvements.
- Developed and implemented safety training programs for employees across various departments.
- Monitored compliance with safety regulations and company policies on job sites.
- Advised teams on best practices for workplace safety and hazard recognition.
- Assisted employers in developing effective return-to-work programs for injured employees.
- Trained workers on safe work practices and emergency response procedures.
- Prepared written reports summarizing investigations into accidents and incidents involving injury or illness.
- Evaluated written JSAs and job permits to check compliance.
- Identified, documented, and recommended corrective procedures for safety concerns.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Assistant Store Manager
US POLO ASSN.
Ernakulam
01.2021 - 10.2021
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Assistant Store Manager
Scullers & Indigo-Nation
Ernakulam
01.2017 - 01.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
Diploma in Industrial Safety Engineering
Safety Hands
06.2018 - 06.2019
B.Com - Co-operation
S.D.P.Y College of Commerce
06.2014 - 03.2017
Plus Two - Commerce Computer
S.D.P.Y Higher Secondary School
06.2012 - 03.2014
Central Board of Secondary Education (AISSE) -
St. Juliana's Public School
06.2011 - 03.2012
Skills
- Retail Inventory Management
- Personnel development
- Operations Management
- Competitor Monitoring
- Store Merchandising
- Store operations oversight
- Report Generation
- Employee Training
- Customer Service Management
- Maximizing profitability
- MS Office proficient
- Outstanding communication skills
- Performance Reviews
- Policies and Procedures
- Leading Staff Meetings
- Staff Management
- Problem-Solving
References
References available upon request.
Disclaimer
I solemnly declare that the information in this resume is true to the best of my knowledge and belief.
Personal Information
- Father's Name: T.R. Preman
- Date of Birth: 30-12-1996
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Languages
Malayalam
First Language
English
Proficient
C2
Arabic
Upper Intermediate
B2
Tamil
Upper Intermediate
B2
Hindi
Advanced
C1
Timeline
Store Manager
US POLO ASSN.
02.2023 - Current
Safety Officer
Arabian Fal Company
11.2021 - 01.2023
Assistant Store Manager
US POLO ASSN.
01.2021 - 10.2021
Diploma in Industrial Safety Engineering
Safety Hands
06.2018 - 06.2019
Assistant Store Manager
Scullers & Indigo-Nation
01.2017 - 01.2021
B.Com - Co-operation
S.D.P.Y College of Commerce
06.2014 - 03.2017
Plus Two - Commerce Computer
S.D.P.Y Higher Secondary School
06.2012 - 03.2014
Central Board of Secondary Education (AISSE) -
St. Juliana's Public School
06.2011 - 03.2012