Rahul Tripathi

• Maintained a high level of quality assurance throughout the escalation process.
• Investigated customer complaints and identified root cause of the issue.
• Participated in regular meetings with management team members to discuss best practices in resolving escalations quickly and efficiently.
• Monitored ongoing escalations for resolution progress.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Interfaced with internal departments to ensure timely resolution of escalated cases.
• Assisted in training new escalation specialists on procedures and processes.
• Worked closely with other teams to identify trends in escalated cases.
• Analyzed data related to customer escalations and developed strategies for efficient resolution.

• Developed creative solution to various customer support escalation to increase the productivity.
• Answering escalation calls and providing best assistance to the same before it is escalated further.
• Understanding the issue and getting solution to the same on time.
• Ensured superior customer service by addressing customer concern demonstrating empathy and resolving problem on the spot or before TAT
• Maintained a high level of quality assurance throughout the escalation process.

Won multiple award for consistent performance.