Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Projects
Timeline
Generic

Rahul T V

Chennai

Summary

Experienced professional adept at diversifying training programs and expanding course offerings to accommodate large enrollments. Skilled in developing courses for emerging subjects and adapting existing classes to changing needs. Strong leader with a proactive approach, advanced conflict resolution abilities, and excellent organizational skills.

Overview

6
6
years of professional experience

Work History

Training Manager (A)

Amazon
Chennai
05.2024 - Current
  • Organized and coordinated training sessions for new employees.
  • Tracking the progress of new hires throughout the training program, offering feedback and support to the trainers to ensure the new hires are meeting learning objectives.
  • Continuously assessing the effectiveness of the training program through surveys, feedback, and performance evaluations and making necessary adjustments for improvement.
  • Regularly communicating with senior leadership and the lead training manager on the progress of the training program, challenges faced, and recommendations for improvement.
  • Maintained comprehensive database to track training, certifications and qualifications.

Training Specialist

Amazon
Chennai
08.2020 - 04.2024
  • Developing and delivering tailored training materials for new hires and existing employees.
  • Creating structured curriculum and resources to accommodate diverse skill levels.
  • Spearheading the development of new onboarding programs to facilitate a seamless and positive introduction for new hires.
  • Conducted both in-person and virtual training sessions, facilitating knowledge transfer for over 800 new hires and 1,000 existing employees.
  • Articulated and updated 'Standard Operating Procedure' for diverse employee groups across various departments.
  • Engaged in high-level coordination with multiple stakeholders and customers during brainstorming sessions and business review meetings.
  • Provided hands-on support post-program update implementation and optimized and maximized Learning Management System (LMS) utilization
  • Gathering Performance ACPT and EWS data to understand training needs.
  • Conducting assessments to evaluate course effectiveness and participant experiences, using feedback for future course planning.
  • Implementing refresher training to address knowledge gaps, evaluating its impact on ongoing business operations.
  • Administer assessments, surveys and content on Learning Management Systems (LMS)
  • Manage and schedule rosters for training in the LMS (KNet).

Tron Analyst / GO-AI Operations

Amazon
11.2018 - 08.2020
  • Offering human cognitive analysis for programs that necessitate human involvement in the loop
  • Determine the product categories within the fulfillment center and segment them according to their types
  • Establish targeted feedback mechanisms for associates and senior associates, utilizing concise performance and quality data.

Education

Bachelor of Technology in Electronics and Communication -

SRM University
India
05.2016

Skills

  • Communication
  • Creativity
  • Dashboards and AWS Console
  • Data Analyzing
  • MS Excel
  • PowerPoint
  • Word
  • Project Management
  • SharePoint

Accomplishments

  • Led the team to achieve the 'Best Performing Team of the Year 2019' award in the operations department.
  • Amazon TTT Certified Trainer.
  • Top Performing Employee award achieved every year at Amazon.

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency
  • Tamil, Professional Working Proficiency
  • Telugu, Full Professional Proficiency

Hobbies and Interests

  • Music
  • Travel

Projects

Knowledge Management System (KMS), Contributed to the creation of a user-friendly Knowledge Management System (KMS) within an end-to-end program charter, comprising articles, videos, images, scenarios, and examples for simplified information retrieval. Enhanced knowledge sharing by consolidating process-related answers, offering a convenient one-stop solution with efficient keyword search functionality. Associate Dashboard, Created a comprehensive dashboard detailing the end-to-end lifecycle of new hires. This data captures training pass yield, performance of both associates and trainers, and errors by associates on top root causes. Utilizing this data, training needs analysis is performed to enhance performance. Additionally, the dashboard aids in performance enhancement of trainers through coaching. Furthermore, it enables the study of EWS and ACPT of the associates for further insights and improvements.

Timeline

Training Manager (A)

Amazon
05.2024 - Current

Training Specialist

Amazon
08.2020 - 04.2024

Tron Analyst / GO-AI Operations

Amazon
11.2018 - 08.2020

Bachelor of Technology in Electronics and Communication -

SRM University

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Rahul T V